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English (India) Call Center Speech Dataset for Real Estate

The audio dataset comprises call center conversations for the Real Estate domain, featuring native English speakers from India. It includes speech data, detailed metadata and accurate transcriptions.

Total Volume

30 Speech Hours

Last updated

Jun 2024

Number of participants

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English (India) call center audio recording for Realestate industry

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About this Off-the-shelf Speech Dataset

Introduction

Welcome to the Indian English Call Center Speech Dataset for the Real Estate domain designed to enhance the development of call center speech recognition models specifically for the Real Estate industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data:

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Real Estate domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native Indian English speakers from the FutureBeeAI Community.

•

Regions: Different states/provinces of India, ensuring a balanced representation of Indian accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Property Inquiry

•Rental Property Search & Availability

•Renovation Inquiries

•Property Features & Amenities Inquiry

•Investment Property Analysis & Advice

•Property History & Ownership Details, and many more

•Outbound Calls:

•New Property Listing Update

•Post Purchase Follow-ups

•Investment Opportunities & Property Recommendations

•Property Value Updates

•Customer Satisfaction Surveys, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Real Estate domain call center conversational AI and ASR models for the Indian English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of Indian English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Real Estate domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for Indian English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Real Estate sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Real Estate industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Real Estate domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Real Estate domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

ATTRIBUTES

Channel 1	Channel 2	Format
Female(31)	Female(32)	wav, json

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT
Speech	1.769	2.655	20043934	Hello Futurebee
Speech	3.653	4.740	86405178	Hello Futurebee
Speech	5.855	6.689	20043934	Good morning ma'am
Noise	6.065	6.727	-	-
Noise	7.615	7.767	-	-
Speech	8.275	9.064	86405178	Good morning
Speech	9.502	11.487	20043934	Welcome to <initial>JPS</initial> property maker.
Speech	13.993	15.019	86405178	Yes ma'am
Speech	15.727	17.094	20043934	How can I help you ma'am ?
Speech	18.143	22.734	86405178	[filler] ma'am I want I want I want to buy one land.
Speech	24.143	27.085	20043934	Okay ma'am we are getting around tutukadi
Noise	26.925	27.350	-	-
Speech	28.568	30.277	86405178	Yes ma'am I am tutukadi
Speech	30.713	35.003	20043934	Okay ma'am in tutukadi which area you prefer to get your land ?
Speech	36.179	43.722	86405178	In tutukadi American hospital nearby American hospital one empty land I saw one empty land is there
Speech	44.323	49.587	86405178	[filler] Can you say how much amount it will cost will be?
Noise	45.371	46.048	-	-
Speech	50.911	54.344	20043934	So you are expecting like a plot or house?
Noise	52.923	54.734	-	-
Noise	55.261	55.493	-	-
Speech	55.734	59.314	86405178	[filler] I am expecting to make a home
Noise	56.996	58.121	-	-
Speech	59.978	61.084	86405178	our own house .
Speech	61.310	66.265	20043934	[noise] Okay ma'am then you are going to buy an empty land your going to build by yourself
Speech	62.609	63.634	86405178	I want to build
Speech	67.397	68.072	86405178	Yes ma'am
Speech	68.227	73.802	20043934	Okay ma'am then empty land in the sense one plot costs around five point five lakhs ma'am
Noise	72.319	72.915	-	-
Noise	73.867	74.177	-	-
Noise	74.959	75.039	-	-
Speech	75.772	80.825	86405178	one plot [filler] One plot means how many cent it will be ?
Speech	77.361	77.727	20043934	Yes
Speech	81.870	83.430	20043934	Two point five cents ma'am
Noise	82.733	83.474	-	-
Speech	83.870	84.837	86405178	Two point five cents
Speech	85.265	88.284	86405178	Two point five cents five lakhs rupees
Speech	85.873	86.515	20043934	Yes
Speech	88.936	90.566	20043934	Yeah five point five lakhs ma'am
Speech	90.784	93.040	86405178	Five point five lakhs okay ma'am okay
Speech	93.659	96.010	86405178	[filler] Okay what are the
Speech	95.066	96.117	20043934	If you need
Speech	97.168	98.061	86405178	Yeah tell me ma'am
Speech	98.831	111.001	20043934	If you need to construct even we can construct and give you as plot itself from completely full furnished plot also we are giving and a semi furnished plot also we are giving and empty plot also we are giving ma'am.
Speech	112.299	117.417	86405178	[filler] Okay okay ma'am then you I you you will make that plot ma'am
Speech	118.444	119.739	86405178	For us
Speech	118.459	123.180	20043934	Okay ma'am then what is your requirement how many <initial>BHK</initial> you need ?
Speech	124.796	131.355	86405178	okay In first floor [filler] I need one car parking
Speech	131.894	137.798	86405178	[filler] area nearby car parking area [filler] Plantation trees
Speech	138.449	142.180	86405178	That and all I need I want to create that area
Speech	142.770	150.889	86405178	In first floor okay ground ground area then next in first floor one kitchen in first floor
Speech	144.139	144.943	20043934	Okay ma'am
Speech	146.431	146.907	20043934	Okay
Speech	148.127	148.735	20043934	Okay
Speech	151.205	155.919	86405178	One bedroom with attached bathroom and a hall, balcony
Speech	156.526	160.513	86405178	With balcony I need a one first floor
Speech	162.181	167.048	20043934	Okay ma'am then you are in the ground floor you are asking only for planting and car parking
Speech	162.242	162.721	86405178	okay
Speech	167.358	170.389	86405178	Yes ma'am only car parking and planting
Speech	171.050	172.074	86405178	no
Speech	171.086	175.032	20043934	In the first floor only you need kitchen and hall and one bedroom
Noise	174.358	175.098	-	-
Speech	175.502	186.788	86405178	One bedroom and also in above the second floor the same thing[filler] a bedroom double two bedroom and one kitchen and one[filler] balcony.
Speech	187.276	193.252	86405178	In bedroom I need balcony attached with our bedroom
Speech	195.072	199.276	20043934	Okay okay ma'am in the first floor also you need same like that balcony attached with bedroom
Speech	199.471	200.792	86405178	Yes yes ofcourse
Speech	200.979	204.913	20043934	Okay ma'am in first floor and second floor you need a balcony attached with bedroom
Speech	206.877	208.818	86405178	Yeah in the side
Speech	207.479	208.739	20043934	You need dining area?
Speech	209.805	213.758	86405178	Dining area is along with that kitchen
Speech	214.959	221.585	20043934	Okay ma'am I have an option ma'am you need the dining area like kitchen come dining or hall come dining
Speech	223.080	237.669	86405178	no no kitchen come dining hall separate oh I forget to add hall away kitchen with dining hall then hall that TV and all I see
Speech	229.235	229.770	20043934	Okay
Speech	235.675	236.419	20043934	Okay
Speech	238.876	252.912	20043934	Okay ma'am as per your requirement we can have some designs so we can share you in your whatsapp so that you can choose the like plans we can choose the plans first you can come
Speech	245.770	246.441	86405178	Okay ma'am
Speech	250.887	251.311	86405178	Oh
Speech	254.359	255.407	86405178	Okay ma'am
Speech	255.151	260.161	20043934	So that we can make documentation for getting that land
Speech	262.043	262.858	86405178	Okay ma'am
Speech	263.119	269.639	20043934	So after that we can proceed with the building construction because after getting the documentation only we can move for construction
Speech	270.951	275.052	86405178	Yeah ofcourse ma'am after finishing only
Speech	271.980	272.973	20043934	So
Speech	275.653	288.117	20043934	Yeah sure ma'am for the empty plot for that two point five cents plot you have to pay five point five lakhs and after the completion of documentation process we can start the construction for the construction
Speech	288.579	293.305	20043934	First square feet we offer like two thousand four hundred we are charging
Speech	295.271	296.127	86405178	For what ma'am
Speech	296.730	299.834	20043934	For construction we are charging yes
Speech	298.338	306.781	86405178	Okay but another I have one doubt that plot two point five cents is five point five lakhs
Speech	307.129	311.841	86405178	If I register that land means it will come more no
Speech	307.992	308.612	20043934	Yes
Speech	313.357	314.968	20043934	Yes it will come more
Speech	313.572	317.377	86405178	That how much I will pay
Speech	317.973	321.670	20043934	For documentation process it will come around eighty thousand ma'am
Speech	322.153	325.605	86405178	Eighty thousand okay for two point five cent land
Speech	326.370	327.309	20043934	Yes ma'am
Speech	328.023	332.324	86405178	oaky okay ma'am then after that only we construction building
Speech	333.807	334.396	20043934	yes
Speech	334.490	337.329	86405178	okay ma'am okay okay ma'am
Speech	335.944	350.257	20043934	so building construction cost is like for square feet two thousand four hundred that is like only for the budling not for the interior in that for interior we will be cost charging sperate amount and also for wood work will be charging sperate amount
Speech	339.814	341.264	86405178	two thousand four hundred
Babble	343.350	344.951	-	-
Speech	351.932	358.343	86405178	okay ma'am okay (()) inside the house or you put outside
Speech	359.221	363.129	20043934	That is as per your require ma'am you need inside or outside
Speech	364.031	366.531	86405178	I wish to put inside
Speech	367.396	379.608	20043934	Okay ma'am sure ma'am we can give you a construction as per your dream ma'am so it is completely customisable in the two point five cents we can put some plans like four to five plans I will share you
Speech	381.060	381.709	86405178	Okay ma'am
Speech	381.314	392.079	20043934	So you can check which plan is convenient for you you choose
Speech	393.271	395.406	86405178	Okay ma'am sure thank you
Speech	395.701	399.951	20043934	And also like you need to do inter
Speech	401.384	404.971	86405178	Yeah ofcourse I will do interior also
Noise	402.384	402.990	-	-
Speech	405.747	419.471	20043934	Okay ma'am then for interior we have many things
Speech	419.826	426.596	20043934	Not using the completely wood but the wood texture we can bring
Speech	428.259	437.122	86405178	yeah I like wood construction only ma'am but here wood construction is not possible for because of our
Noise	429.319	429.910	-	-
Noise	434.367	435.262	-	-
Speech	437.151	438.983	20043934	Climate
Speech	438.105	439.146	86405178	Climate yes
Speech	439.466	452.665	20043934	Yes ma'am but we can bring it in some other way so I will give you in that way same like wood we have like miniature theme miniature theme in the sense some people will not like too many clumsy items and all it will be very simple.
Speech	452.935	460.389	20043934	So miniature theme also we will give you and also rustik feel , rustic feel in the sense it will look like old a traditional.
Speech	461.605	466.038	86405178	I like traditional
Speech	462.076	463.204	20043934	Somewhat like that
Speech	464.884	466.175	20043934	Okay
Speech	466.778	476.045	20043934	Okay ma'am sure ma'am in the themes I will give you themes like around ten to twelve themes we will give you a based on the themes your selecting we will put the interior ma'am.
Speech	477.185	481.148	86405178	Can you share that teams and plans to my WhatsApp number ?
Speech	482.016	486.115	20043934	Yeah , sure ma'am I will initially I will give you the details regarding the plot
Speech	486.923	494.932	20043934	After that I will give you the plan models interior models and indoor Plantation models also ma'am.
Speech	487.086	487.884	86405178	Okay
Speech	495.564	497.653	20043934	And the themes also okay
Speech	497.470	498.149	86405178	Okay ma'am
Speech	499.086	503.723	20043934	So completely you can give everything to us and you can feel free to connect this ma'am
Speech	504.822	507.127	86405178	Sure ma'am sure sure I will connect okay
Speech	507.317	518.240	20043934	In your busy schedule you cannot took over each and everything so we are here to take care of all the things ma'am you can say whatever you need so that we will fulfill everything ma'am.
Speech	519.879	521.908	86405178	Okay ma'am okay thank you
Speech	522.224	524.043	20043934	Okay thank you for choosing us ma'am.
Speech	525.259	528.158	86405178	Thank you ma'am thank you thank you so much

TRANSCRIPTION

TIME	TRANSCRIPT
1.769 2.655	Hello Futurebee
3.653 4.740	Hello Futurebee
5.855 6.689	Good morning ma'am
6.065 6.727	-
7.615 7.767	-
8.275 9.064	Good morning
9.502 11.487	Welcome to <initial>JPS</initial> property maker.
13.993 15.019	Yes ma'am
15.727 17.094	How can I help you ma'am ?
18.143 22.734	[filler] ma'am I want I want I want to buy one land.
24.143 27.085	Okay ma'am we are getting around tutukadi
26.925 27.350	-
28.568 30.277	Yes ma'am I am tutukadi
30.713 35.003	Okay ma'am in tutukadi which area you prefer to get your land ?
36.179 43.722	In tutukadi American hospital nearby American hospital one empty land I saw one empty land is there
44.323 49.587	[filler] Can you say how much amount it will cost will be?
45.371 46.048	-
50.911 54.344	So you are expecting like a plot or house?
52.923 54.734	-
55.261 55.493	-
55.734 59.314	[filler] I am expecting to make a home
56.996 58.121	-
59.978 61.084	our own house .
61.310 66.265	[noise] Okay ma'am then you are going to buy an empty land your going to build by yourself
62.609 63.634	I want to build
67.397 68.072	Yes ma'am
68.227 73.802	Okay ma'am then empty land in the sense one plot costs around five point five lakhs ma'am
72.319 72.915	-
73.867 74.177	-
74.959 75.039	-
75.772 80.825	one plot [filler] One plot means how many cent it will be ?
77.361 77.727	Yes
81.870 83.430	Two point five cents ma'am
82.733 83.474	-
83.870 84.837	Two point five cents
85.265 88.284	Two point five cents five lakhs rupees
85.873 86.515	Yes
88.936 90.566	Yeah five point five lakhs ma'am
90.784 93.040	Five point five lakhs okay ma'am okay
93.659 96.010	[filler] Okay what are the
95.066 96.117	If you need
97.168 98.061	Yeah tell me ma'am
98.831 111.001	If you need to construct even we can construct and give you as plot itself from completely full furnished plot also we are giving and a semi furnished plot also we are giving and empty plot also we are giving ma'am.
112.299 117.417	[filler] Okay okay ma'am then you I you you will make that plot ma'am
118.444 119.739	For us
118.459 123.180	Okay ma'am then what is your requirement how many <initial>BHK</initial> you need ?
124.796 131.355	okay In first floor [filler] I need one car parking
131.894 137.798	[filler] area nearby car parking area [filler] Plantation trees
138.449 142.180	That and all I need I want to create that area
142.770 150.889	In first floor okay ground ground area then next in first floor one kitchen in first floor
144.139 144.943	Okay ma'am
146.431 146.907	Okay
148.127 148.735	Okay
151.205 155.919	One bedroom with attached bathroom and a hall, balcony
156.526 160.513	With balcony I need a one first floor
162.181 167.048	Okay ma'am then you are in the ground floor you are asking only for planting and car parking
162.242 162.721	okay
167.358 170.389	Yes ma'am only car parking and planting
171.050 172.074	no
171.086 175.032	In the first floor only you need kitchen and hall and one bedroom
174.358 175.098	-
175.502 186.788	One bedroom and also in above the second floor the same thing[filler] a bedroom double two bedroom and one kitchen and one[filler] balcony.
187.276 193.252	In bedroom I need balcony attached with our bedroom
195.072 199.276	Okay okay ma'am in the first floor also you need same like that balcony attached with bedroom
199.471 200.792	Yes yes ofcourse
200.979 204.913	Okay ma'am in first floor and second floor you need a balcony attached with bedroom
206.877 208.818	Yeah in the side
207.479 208.739	You need dining area?
209.805 213.758	Dining area is along with that kitchen
214.959 221.585	Okay ma'am I have an option ma'am you need the dining area like kitchen come dining or hall come dining
223.080 237.669	no no kitchen come dining hall separate oh I forget to add hall away kitchen with dining hall then hall that TV and all I see
229.235 229.770	Okay
235.675 236.419	Okay
238.876 252.912	Okay ma'am as per your requirement we can have some designs so we can share you in your whatsapp so that you can choose the like plans we can choose the plans first you can come
245.770 246.441	Okay ma'am
250.887 251.311	Oh
254.359 255.407	Okay ma'am
255.151 260.161	So that we can make documentation for getting that land
262.043 262.858	Okay ma'am
263.119 269.639	So after that we can proceed with the building construction because after getting the documentation only we can move for construction
270.951 275.052	Yeah ofcourse ma'am after finishing only
271.980 272.973	So
275.653 288.117	Yeah sure ma'am for the empty plot for that two point five cents plot you have to pay five point five lakhs and after the completion of documentation process we can start the construction for the construction
288.579 293.305	First square feet we offer like two thousand four hundred we are charging
295.271 296.127	For what ma'am
296.730 299.834	For construction we are charging yes
298.338 306.781	Okay but another I have one doubt that plot two point five cents is five point five lakhs
307.129 311.841	If I register that land means it will come more no
307.992 308.612	Yes
313.357 314.968	Yes it will come more
313.572 317.377	That how much I will pay
317.973 321.670	For documentation process it will come around eighty thousand ma'am
322.153 325.605	Eighty thousand okay for two point five cent land
326.370 327.309	Yes ma'am
328.023 332.324	oaky okay ma'am then after that only we construction building
333.807 334.396	yes
334.490 337.329	okay ma'am okay okay ma'am
335.944 350.257	so building construction cost is like for square feet two thousand four hundred that is like only for the budling not for the interior in that for interior we will be cost charging sperate amount and also for wood work will be charging sperate amount
339.814 341.264	two thousand four hundred
343.350 344.951	-
351.932 358.343	okay ma'am okay (()) inside the house or you put outside
359.221 363.129	That is as per your require ma'am you need inside or outside
364.031 366.531	I wish to put inside
367.396 379.608	Okay ma'am sure ma'am we can give you a construction as per your dream ma'am so it is completely customisable in the two point five cents we can put some plans like four to five plans I will share you
381.060 381.709	Okay ma'am
381.314 392.079	So you can check which plan is convenient for you you choose
393.271 395.406	Okay ma'am sure thank you
395.701 399.951	And also like you need to do inter
401.384 404.971	Yeah ofcourse I will do interior also
402.384 402.990	-
405.747 419.471	Okay ma'am then for interior we have many things
419.826 426.596	Not using the completely wood but the wood texture we can bring
428.259 437.122	yeah I like wood construction only ma'am but here wood construction is not possible for because of our
429.319 429.910	-
434.367 435.262	-
437.151 438.983	Climate
438.105 439.146	Climate yes
439.466 452.665	Yes ma'am but we can bring it in some other way so I will give you in that way same like wood we have like miniature theme miniature theme in the sense some people will not like too many clumsy items and all it will be very simple.
452.935 460.389	So miniature theme also we will give you and also rustik feel , rustic feel in the sense it will look like old a traditional.
461.605 466.038	I like traditional
462.076 463.204	Somewhat like that
464.884 466.175	Okay
466.778 476.045	Okay ma'am sure ma'am in the themes I will give you themes like around ten to twelve themes we will give you a based on the themes your selecting we will put the interior ma'am.
477.185 481.148	Can you share that teams and plans to my WhatsApp number ?
482.016 486.115	Yeah , sure ma'am I will initially I will give you the details regarding the plot
486.923 494.932	After that I will give you the plan models interior models and indoor Plantation models also ma'am.
487.086 487.884	Okay
495.564 497.653	And the themes also okay
497.470 498.149	Okay ma'am
499.086 503.723	So completely you can give everything to us and you can feel free to connect this ma'am
504.822 507.127	Sure ma'am sure sure I will connect okay
507.317 518.240	In your busy schedule you cannot took over each and everything so we are here to take care of all the things ma'am you can say whatever you need so that we will fulfill everything ma'am.
519.879 521.908	Okay ma'am okay thank you
522.224 524.043	Okay thank you for choosing us ma'am.
525.259 528.158	Thank you ma'am thank you thank you so much

Dataset Demographics

Language

English

Language code

en-In

Country

India

Accents

Chandigarh,...more

Gender Distribution

M:60, F:40

Age Group

18-70

Audio File Details

Environment

Silent, Noisy

Bit Depth

16 bit

Format

wav

Sample rate

8khz & 16khz

Channel

Stereo

Audio file duration

5-15 minutes

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60 People

Call Center Conversational AI

ASR

Audio data in Portuguese(Brazil) for Real Estate call center

Portuguese (Brazil) Real Estate CC Speech Data

Real Estate call center audio data in Portuguese (Brazil)

30 Speech Hours

60 People

Call Center Conversational AI

ASR

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English (India) Call Center Speech Dataset for Real Estate

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About this Off-the-shelf Speech Dataset

Introduction

Speech Data:

Topic Diversity

Transcription

Metadata

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Call Center Conversational AI

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

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TRANSCRIPTION

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