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English (UK) Call Center Speech Dataset for Delivery & Logistics
The audio dataset comprises call center conversations for the Delivery & Logistics domain, featuring native English speakers from UK. It includes speech data, detailed metadata and accurate transcriptions.
Category
Unscripted Call Center Conversations
Total Volume
30 Speech Hours
Last updated
Jun 2024
Number of participants
60
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About this Off-the-shelf Speech Dataset
Introduction
Welcome to the UK English Call Center Speech Dataset for the Delivery and Logistics domain designed to enhance the development of call center speech recognition models specifically for the Delivery and Logistics industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.
Speech Data
This training dataset comprises 30 Hours of call center audio recordings covering various topics and xscenarios related to the Delivery and Logistics domain, designed to build robust and accurate customer service speech technology.
•
Speakers:
60 expert native UK English speakers from the FutureBeeAI Community.
•
Regions:
Different regions of United Kingdom, ensuring a balanced representation of UK accents, dialects, and demographics.
•
Participant Profile:
Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.
•
Conversation Nature:
Unscripted and spontaneous conversations between call center agents and customers.
•
Call Duration:
Average duration of 5 to 15 minutes per call.
•
Formats:
WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.
•
Environment:
Without background noise and without echo.
Topic Diversity
This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.
•Order Tracking
•Delivery Complaint
•Undeliverable Address
•Delivery Method Selection
•Return Process Enquiry
•Order Modification, and many more
•Delivery Confirmation
•Delivery Subscription
•Incorrect Address
•Missed Delivery Attempt
•Delivery Feedback
•Out-of-Stock Notification
•Delivery Satisfaction Survey, and many more
This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.
Transcription
To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:
•
Speaker-wise Segmentation:
Time-coded segments for both agents and customers.
•
Non-Speech Labels:
Tags and labels for non-speech elements.
•
Word Error Rate:
Word error rate is less than 5% thanks to the dual layer of QA.
These ready-to-use transcriptions accelerate the development of the Delivery and Logistics domain call center conversational AI and ASR models for the UK English language.
Metadata
The dataset provides comprehensive metadata for each conversation and participant:
•
Participant Metadata:
Unique identifier, age, gender, country, state, district, accent and dialect.
•
Conversation Metadata:
Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.
This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of UK English call center speech recognition models.
Usage and Applications
This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Delivery and Logistics domain. Potential use cases include:
•
Speech Recognition Models:
Training and fine-tuning speech recognition models for UK English.
•
Speech Analytics Models:
Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Delivery and Logistics sector.
•
Smart Assistants and Chatbots:
Developing conversational agents and virtual assistants for customer service in the Delivery and Logistics industries.
•
Sentiment Analysis:
Analyzing customer sentiment and improving customer experience based on call center interactions.
•
Generative AI:
Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Delivery and Logistics domain.
Secure and Ethical Collection
•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.
•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.
•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.
•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.
•The dataset does not contain any copyrighted content.
Updates and Customization
Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.
•
Environmental Conditions:
Custom collection in specific environmental conditions upon request.
•
Sample Rates:
Customizable from 8kHz to 48kHz.
•
Transcription Customization:
Tailored to specific guidelines and requirements.
License
This Delivery and Logistics domain call center audio dataset is created by FutureBeeAI and is available for commercial use.
Use Cases
Call Center Conversational AI
ASR
Chatbot
Language Modelling
TTS
Speech Analytics
Dataset Sample(s)
ATTRIBUTES
| Channel 1 | Channel 2 | Format |
|---|---|---|
| Male(23) | Male(22) | wav, json |
TRANSCRIPTION
| LABEL | START | END | CHANNEL | TRANSCRIPT |
|---|---|---|---|---|
| Speech | 1.219 | 1.841 | 10181869 | Hello? |
| Noise | 2.334 | 2.652 | - | - |
| Speech | 2.895 | 5.274 | 31459573 | [filler] Hello, Domino's Pizza. How can I help you sir? |
| Speech | 5.639 | 8.435 | 10181869 | Hey guy, this is Domino's here in Hawkstone correct? |
| Noise | 9.105 | 9.400 | - | - |
| Speech | 9.448 | 11.640 | 31459573 | Yes this is the Domino's in Hawkstone correct sir. |
| Noise | 11.602 | 11.868 | - | - |
| Speech | 11.977 | 15.006 | 10181869 | Great. I just ordered your Pizza about... |
| Speech | 15.580 | 19.725 | 10181869 | forty-five minutes ago and on the web, I it says delivered. |
| Speech | 17.847 | 18.291 | 31459573 | [filler] |
| Speech | 20.402 | 20.745 | 10181869 | but |
| Speech | 21.265 | 25.649 | 10181869 | But as you can tell by the call it's not delivered and I will be honest with you. |
| Speech | 26.175 | 34.813 | 10181869 | By now the wife has cooked something, we don't want it anymore and you know I want a refund and probably you know a Pizza or two extra next time because |
| Noise | 28.960 | 29.794 | - | - |
| Noise | 35.279 | 35.344 | - | - |
| Speech | 35.451 | 45.200 | 10181869 | you know it's very unpleasant you know when you want to watch the game, eat your pizza and you can't do either right because I have to cook and you know it's just a very unpleasant experience. I am honest with you. |
| Noise | 36.435 | 36.942 | - | - |
| Noise | 39.654 | 39.823 | - | - |
| Noise | 45.750 | 46.950 | - | - |
| Speech | 45.972 | 52.521 | 31459573 | Ok~Okay [filler] I will borrow..[filler] First of all I have to apologize on Domino's behalf on my behalf for the a misplaced order |
| Noise | 52.572 | 52.908 | - | - |
| Speech | 53.033 | 54.777 | 31459573 | If I could get your an |
| Noise | 55.075 | 55.298 | - | - |
| Speech | 55.298 | 62.015 | 31459573 | order no then I will be able to track to see what happened to the, to the order sir. That would be helpful. So what was your order number? |
| Noise | 59.984 | 60.142 | - | - |
| Speech | 60.840 | 63.615 | 10181869 | Yes, the order is sixteen ninety-five |
| Speech | 64.625 | 66.275 | 31459573 | sixteen ninety-five |
| Speech | 66.286 | 67.474 | 10181869 | seven three five |
| Speech | 68.022 | 70.081 | 31459573 | seven three five. Okay |
| Noise | 70.510 | 70.667 | - | - |
| Speech | 71.147 | 77.921 | 31459573 | and you used the, did you call to order? Or did you [filler] order on the internet or via one of our |
| Noise | 72.090 | 72.236 | - | - |
| Speech | 76.971 | 80.016 | 10181869 | No, yeah we ordered we ordered through the Domino's app. |
| Speech | 80.280 | 84.629 | 31459573 | Okay Domino's app. Okay perfect Okay so it should be on the main system. So one second its in |
| Noise | 84.650 | 84.864 | - | - |
| Speech | 85.284 | 85.706 | 31459573 | Okay |
| Speech | 86.215 | 87.849 | 31459573 | That Okay Here it is so |
| Noise | 87.873 | 88.557 | - | - |
| Noise | 89.096 | 89.551 | - | - |
| Speech | 89.450 | 92.099 | 31459573 | Its a If you could just double check this is your order then |
| Speech | 92.790 | 95.250 | 31459573 | I could try and arrange something so you had |
| Noise | 95.319 | 95.584 | - | - |
| Speech | 95.757 | 98.533 | 31459573 | One Peperor~Pepperoni medium Pizza? |
| Noise | 95.837 | 96.019 | - | - |
| Noise | 96.950 | 97.024 | - | - |
| Noise | 98.867 | 99.114 | - | - |
| Speech | 100.334 | 101.037 | 10181869 | Yup correct. |
| Speech | 100.670 | 101.349 | 31459573 | a medium |
| Speech | 102.024 | 105.799 | 31459573 | one large and Margarita with Pineapple |
| Noise | 104.168 | 104.331 | - | - |
| Speech | 106.099 | 108.299 | 10181869 | No no no no Pineapple |
| Speech | 109.599 | 114.509 | 31459573 | [filler] sorry no Pineapple just one large Margaritaso you are right. Yes [filler] |
| Speech | 115.289 | 117.519 | 31459573 | and then two garlic breads |
| Speech | 118.834 | 119.400 | 10181869 | correct |
| Speech | 120.140 | 127.250 | 31459573 | yeah and then for drinks you have, well you used the promotion so you got and three red bulls and you paid for two. and then |
| Speech | 128.240 | 131.650 | 31459573 | that's it. Is that correct? Is there anything else I am missing? Or that was your order sir? |
| Speech | 129.740 | 129.984 | 10181869 | Yeah. |
| Speech | 131.686 | 132.643 | 10181869 | No no all good. |
| Noise | 132.991 | 133.151 | - | - |
| Speech | 133.199 | 135.574 | 31459573 | Okay yeah. Okay so I am going to now see. |
| Noise | 135.853 | 135.930 | - | - |
| Speech | 136.199 | 142.473 | 31459573 | So okay I was near and I am following it and then it was [filler] then it was shipped on the motorbike thirty minutes ago. |
| Speech | 143.125 | 144.669 | 31459573 | [filler] I see now I see now |
| Noise | 144.705 | 144.973 | - | - |
| Speech | 145.300 | 146.580 | 31459573 | So it was <PII>David</PII> who took |
| Noise | 146.580 | 146.770 | - | - |
| Speech | 147.187 | 151.526 | 31459573 | your order [filler] It was unfortunate We have We found the solution sir so |
| Noise | 151.592 | 151.971 | - | - |
| Speech | 151.728 | 152.562 | 10181869 | what happened? |
| Speech | 152.258 | 158.780 | 31459573 | [filler] so <PII>David</PII> was your driver [filler] and he your has lost [filler] sort of plates to well |
| Speech | 159.675 | 161.187 | 31459573 | the last person he was going to deliver to. |
| Noise | 161.211 | 161.491 | - | - |
| Speech | 161.877 | 169.014 | 31459573 | [filler] and then well it's very unfortunate (()) but <PII>David</PII> collided against the a lampost. and then well |
| Noise | 163.979 | 164.090 | - | - |
| Speech | 169.705 | 176.103 | 31459573 | obviously th~the th~the pizza's are still there and we are retrieving the bicycle and~and bring <PII>David</PII> back well. We wll seeing if he ha~has any |
| Noise | 176.144 | 176.358 | - | - |
| Speech | 176.639 | 177.514 | 10181869 | Woah that's quite. |
| Speech | 177.026 | 183.633 | 31459573 | Any issues and we are so sorry that we were we were about to call the people now in the next ten minutes, because we were dealing with the issue first, |
| Speech | 184.211 | 198.002 | 31459573 | But now I see where one~one of <PII>David</PII>[filler] <PII>David's</PII> deliveries We are very sorry for that sir. But what we can do is obviously as you said [filler] Make the same order immediately above as unfortunate not because your wife [filler] was cooking some |
| Speech | 198.610 | 211.050 | 31459573 | probably hopefully good meal. We are not sure about that though yeah was cooking a meal [filler] and now I am I am guess you know the Pizza is but what we can do is we can Either A bring you the Pizza tonight and you can store them for later or B we can give you a voucher |
| Noise | 201.025 | 201.574 | - | - |
| Noise | 210.937 | 211.024 | - | - |
| Speech | 211.675 | 226.275 | 10181869 | how much is how much is the voucher because [filler] I~I paid thirty-eight ninety-five for this and you know[filler] then take it on my account I don't I don't want like the voucher is going to take You know I will be honest with you. I don't think I am going to order Dominos anytime soon. |
| Speech | 211.692 | 212.550 | 31459573 | of the exact |
| Speech | 218.110 | 218.792 | 31459573 | yes yeah |
| Noise | 222.389 | 222.497 | - | - |
| Noise | 223.419 | 223.568 | - | - |
| Speech | 223.705 | 224.036 | 31459573 | Yeah |
| Speech | 226.655 | 227.080 | 10181869 | So |
| Speech | 226.680 | 230.875 | 31459573 | No sir no sir please no no sir please you~you must you must It was only a very |
| Speech | 229.848 | 235.675 | 10181869 | You know I think I think I think its fair I think its fair to Give me a refund and a voucher. Right? |
| Noise | 237.806 | 237.866 | - | - |
| Speech | 238.877 | 247.413 | 31459573 | [filler] the~the issue with that sir is because the problem wasn't exactly on the manufacture of the pizza but regarding delivery dr~driver and the traffic well, we didn't know about the truck. |
| Speech | 246.467 | 249.598 | 10181869 | I thought I thought delivery was because Dominos people hired |
| Noise | 247.518 | 247.562 | - | - |
| Speech | 250.205 | 262.838 | 31459573 | It is It is It was there they was they there is a nice look use obviously really he did a mistake driving and he crashes no bet but what I can guarantee you sir is, this is very very very rare this happen I have been in the Dominos business for years sir. I mean I am got |
| Noise | 250.531 | 250.699 | - | - |
| Noise | 251.251 | 251.473 | - | - |
| Noise | 262.875 | 262.978 | - | - |
| Speech | 263.367 | 269.274 | 31459573 | This is not only my first star but eight others and then I not run them and its very rare this happens sir you know what we can do |
| Noise | 269.324 | 269.550 | - | - |
| Speech | 269.826 | 274.420 | 31459573 | I see you are not a very regular client, so I must say that giving you a voucher probably is not [filler] |
| Noise | 274.891 | 274.987 | - | - |
| Speech | 275.002 | 278.632 | 31459573 | the best solution for you but you know [filler] |
| Noise | 277.374 | 277.456 | - | - |
| Speech | 277.951 | 282.413 | 10181869 | I [filler] I understand completely don't get me wrong and I feel bad for <PII>David</PII> but |
| Noise | 278.879 | 279.160 | - | - |
| Noise | 282.423 | 282.629 | - | - |
| Speech | 283.194 | 283.574 | 10181869 | you know |
| Speech | 284.319 | 286.625 | 10181869 | Please excuse my my friend but |
| Noise | 286.689 | 286.908 | - | - |
| Speech | 287.750 | 291.050 | 10181869 | [filler] who's fault is it that <PII>David</PII> crashed into a post? |
| Speech | 292.031 | 294.701 | 31459573 | [laugh] [filler] that's~that |
| Speech | 292.858 | 301.675 | 10181869 | right so wh~why I have to you know get a voucher for a Pizza that I don't want because <PII>David</PII> crashed into a post. you know. I just want my money back. |
| Noise | 294.966 | 295.086 | - | - |
| Speech | 302.194 | 316.550 | 31459573 | Of course sir we understand this, but [filler] you also have to have some some mercy and some goodwill sir in the sense that we are running a business here and [filler] the fact that the traffic perhaps we~we didn't know the icon common (()) but maybe there was a a lot of traffic. Maybe it was not even |
| Noise | 316.572 | 316.687 | - | - |
| Speech | 316.701 | 323.033 | 31459573 | our driver's fault and not the fault of the company. It was a bus that collided against him again I am unaware [filler] aware about some of the exact |
| Noise | 323.177 | 323.302 | - | - |
| Speech | 323.540 | 332.125 | 31459573 | ins and outs the accident but I can guarantee you this voucher right now in this call it will be emailed to the well not emailed it would be in your |
| Noise | 330.867 | 330.922 | - | - |
| Speech | 331.124 | 333.276 | 10181869 | and how much for the, how do the voucher worth |
| Speech | 333.966 | 345.180 | 31459573 | so the voucher that are the best I have to give for sir is a fifty (()) sorry a sixty percent voucher of your amount with free delivery on your next order so about the stats |
| Speech | 344.300 | 351.250 | 10181869 | so that is outrageous with I don't get the food that I was supposed to get I get sixty percent of the value of the food |
| Speech | 351.802 | 355.706 | 31459573 | yes sir. We are running a business here we are not running a non [filler] profit organization sir |
| Noise | 355.745 | 356.000 | - | - |
| Speech | 356.125 | 362.526 | 10181869 | [filler] I have be dead on this scene, no I was not expecting this I was expecting the least the minimum |
| Speech | 356.161 | 356.583 | 31459573 | So |
| Noise | 362.535 | 363.007 | - | - |
| Speech | 363.036 | 365.050 | 10181869 | Listen I get the money if not the food |
| Noise | 363.732 | 364.163 | - | - |
| Speech | 365.701 | 368.810 | 10181869 | and I will be honest with you I think I probably answer things with social media because |
| Speech | 369.415 | 369.800 | 10181869 | you know |
| Speech | 369.915 | 372.209 | 31459573 | No sir. No sir no~no no sir no |
| Speech | 370.382 | 375.225 | 10181869 | getting an extreme my friend but who's~who's fault is it that <PII>David</PII> crashed into a post |
| Speech | 372.701 | 372.874 | 31459573 | [filler] |
| Noise | 376.286 | 376.526 | - | - |
| Speech | 376.843 | 391.125 | 31459573 | [filler] no need for social media sir. We can do seventy percent and two free deliveries on your next order and this is now, I am I will get into trouble for this sir but for you [filler] to prevent any social media (()) I will do this for you here under the table so we will do this under the table |
| Noise | 380.242 | 380.504 | - | - |
| Speech | 382.824 | 383.122 | 10181869 | sir |
| Speech | 391.817 | 392.608 | 31459573 | seventy percent |
| Noise | 392.608 | 393.007 | - | - |
| Speech | 393.095 | 404.370 | 31459573 | a seventy percent voucher [filler] and two free deliveries on your next orders and I am I have been told that you are my here [filler] by my here by tiny that will be tiny to throw some ben and ben and ben and jerries that's how I mean |
| Noise | 404.377 | 404.588 | - | - |
| Speech | 404.720 | 418.836 | 31459573 | that is that tiny we can add some ben and jerries on your next order this is I mean this is [filler] I don't even know, that's too much, maybe its too much, n~no we will have it we will give you the ben and jerries because of your [noise] misfortune our misfortune and our misplace delivery sir |
| Speech | 419.012 | 424.918 | 31459573 | at Domino's we like to pride ourselves on excellence and delivery unfortunately there was a traffic accidents today with one of our |
| Speech | 425.713 | 434.867 | 31459573 | actually [filler] more veteran and unexperienced driver so its also sad for us but also sad for that we didn't get your your lovely food in Dominos but this is the offer on the table |
| Noise | 434.971 | 435.139 | - | - |
| Speech | 435.341 | 436.401 | 31459573 | seventy percent |
| Noise | 437.095 | 437.192 | - | - |
| Speech | 437.396 | 443.826 | 31459573 | and because the money is really (()) by then we unfortunately Dominos here at Hawkstone because of the new commands [filler] |
| Speech | 444.360 | 456.538 | 31459573 | by Dominos Pizza US so the big owners [filler] they stopped the refund and they are now ordering vouchers [filler] because there was way too many scams with the refund again this one for you I know its true because <PII>David</PII> had the accident that I just checked for you |
| Noise | 456.557 | 456.809 | - | - |
| Speech | 456.987 | 468.286 | 31459573 | but [filler] It happens a lot where people are so so scammy sir where they order the they order the Pizza's they get them they forget to pay the guy they forget or they forget they so~so they~they say they forget but [filler] |
| Noise | 468.343 | 468.540 | - | - |
| Speech | 468.552 | 473.216 | 31459573 | they don't pay the guy and they see off his feet and then the stories are so insane that [filler] |
| Speech | 473.552 | 481.134 | 10181869 | So I~I must say you know my~my I have~I~have~I~have [filler] the~the food don't came away for me I called to get a refund on my Pizza |
| Speech | 473.802 | 474.600 | 31459573 | that now |
| Noise | 480.576 | 480.737 | - | - |
| Noise | 481.146 | 481.485 | - | - |
| Speech | 481.675 | 493.355 | 10181869 | Thank you for the lecturing on Dominos and you know [filler] that's amazing and I really hope you guys won the future but as~as a business you should be refunding people on something you cannot deliver |
| Speech | 488.569 | 489.401 | 31459573 | We are doing well now |
| Speech | 493.783 | 494.151 | 10181869 | right? |
| Noise | 494.237 | 495.115 | - | - |
| Speech | 494.653 | 496.783 | 10181869 | because if~you~if~you assume that |
| Noise | 497.036 | 497.120 | - | - |
| Speech | 497.396 | 504.987 | 10181869 | what happened to me happened to a hundred more people then your business is making money without selling products you see wh~ you see what I am getting to hear |
| Noise | 504.992 | 505.302 | - | - |
| Speech | 505.490 | 508.776 | 10181869 | th~the minimum what I am willing to accept |
| Speech | 506.531 | 507.632 | 31459573 | I am saying green yeah |
| Speech | 509.350 | 513.475 | 10181869 | It this is not a negotiation sir if you are of ben and jerries or ice cream |
| Speech | 513.326 | 514.177 | 31459573 | [laugh] |
| Noise | 513.538 | 513.836 | - | - |
| Speech | 514.096 | 517.302 | 10181869 | I wa~I just want my refund right? [laugh] |
| Speech | 518.750 | 523.177 | 31459573 | I see sir I~I~I I understand your viewpoint [filler] |
| Noise | 523.812 | 524.105 | - | - |
| Speech | 524.152 | 529.706 | 31459573 | unfortunately these are the commands are they giv~giving to us and all Dominos across across the UK from Dominos US |
| Noise | 529.745 | 530.056 | - | - |
| Speech | 530.215 | 542.625 | 31459573 | [filler] It was~It~was a day off for I~I must say social media was above all social media oh Dominos Pizza have stopped making refunds its insane everyone gets insane I must say our abt has gone through the roof room because of the scams have completely stopped |
| Noise | 542.754 | 543.014 | - | - |
| Speech | 543.139 | 548.994 | 31459573 | so again you know who's~who who~who is who and as you said par~part and par |
| Speech | 546.392 | 552.197 | 10181869 | yeah I think I think the scam is now on your side right? So yo~you are giving half the refund fo~for people |
| Speech | 551.908 | 555.995 | 31459573 | that is so that is very big acquisition on such a big institution like Dominos |
| Music | 552.263 | 552.663 | - | - |
| Noise | 556.014 | 556.418 | - | - |
| Speech | 556.498 | 570.677 | 31459573 | [filler] which pride themselves on not only being the best delivers but having the best lawyers so I would not say that [filler] No in court or any private something [filler] anyhow sir its its this is being this is being a very long phone call sir I this is the offer on the table |
| Speech | 564.225 | 567.375 | 10181869 | Sir I ap~appreciate the I appreciate the threat |
| Noise | 570.682 | 570.783 | - | - |
| Speech | 570.850 | 571.913 | 31459573 | if you don't want to do it |
| Speech | 572.500 | 577.210 | 31459573 | you will have to access [filler] well [filler] speak to us via email or try us again tomorrow because |
| Noise | 577.219 | 577.384 | - | - |
| Speech | 577.754 | 584.152 | 31459573 | I have [filler] so many people on the line and you either say yes or we will continue this via other channel sir wha~what is the outcome then |
| Speech | 584.538 | 591.067 | 10181869 | so yeah~yeah I~I don't know wish to be spoke to that way I think the way for new customers is very unfair [filler] |
| Noise | 591.076 | 591.153 | - | - |
| Speech | 591.557 | 601.152 | 10181869 | unfortunately you know I will take the voucher but I will have to go to social media and report this because its outrageous so just please send me the |
| Noise | 595.331 | 596.086 | - | - |
| Speech | 598.956 | 599.682 | 31459573 | (()) |
| Noise | 601.801 | 601.940 | - | - |
| Speech | 602.052 | 606.364 | 10181869 | the voucher [filler] by email and you know I hope <PII>David</PII> |
| Noise | 606.379 | 606.913 | - | - |
| Speech | 606.600 | 607.543 | 31459573 | that what I felt. Yeah |
| Speech | 606.947 | 610.875 | 10181869 | this~m this magical story [filler] that he hopes to get better |
| Speech | 612.149 | 618.777 | 31459573 | okay thank you very much sir. [filler] we will being on that for the voucher and [filler] keep buying Dominos forever thank you sir bye bye |
| Speech | 618.475 | 619.875 | 10181869 | sure I will do that bye bye |
| Speech | 620.219 | 620.581 | 31459573 | bye bye |
TRANSCRIPTION
| TIME | TRANSCRIPT |
|---|---|
| 1.219 1.841 | Hello? |
| 2.334 2.652 | - |
| 2.895 5.274 | [filler] Hello, Domino's Pizza. How can I help you sir? |
| 5.639 8.435 | Hey guy, this is Domino's here in Hawkstone correct? |
| 9.105 9.400 | - |
| 9.448 11.640 | Yes this is the Domino's in Hawkstone correct sir. |
| 11.602 11.868 | - |
| 11.977 15.006 | Great. I just ordered your Pizza about... |
| 15.580 19.725 | forty-five minutes ago and on the web, I it says delivered. |
| 17.847 18.291 | [filler] |
| 20.402 20.745 | but |
| 21.265 25.649 | But as you can tell by the call it's not delivered and I will be honest with you. |
| 26.175 34.813 | By now the wife has cooked something, we don't want it anymore and you know I want a refund and probably you know a Pizza or two extra next time because |
| 28.960 29.794 | - |
| 35.279 35.344 | - |
| 35.451 45.200 | you know it's very unpleasant you know when you want to watch the game, eat your pizza and you can't do either right because I have to cook and you know it's just a very unpleasant experience. I am honest with you. |
| 36.435 36.942 | - |
| 39.654 39.823 | - |
| 45.750 46.950 | - |
| 45.972 52.521 | Ok~Okay [filler] I will borrow..[filler] First of all I have to apologize on Domino's behalf on my behalf for the a misplaced order |
| 52.572 52.908 | - |
| 53.033 54.777 | If I could get your an |
| 55.075 55.298 | - |
| 55.298 62.015 | order no then I will be able to track to see what happened to the, to the order sir. That would be helpful. So what was your order number? |
| 59.984 60.142 | - |
| 60.840 63.615 | Yes, the order is sixteen ninety-five |
| 64.625 66.275 | sixteen ninety-five |
| 66.286 67.474 | seven three five |
| 68.022 70.081 | seven three five. Okay |
| 70.510 70.667 | - |
| 71.147 77.921 | and you used the, did you call to order? Or did you [filler] order on the internet or via one of our |
| 72.090 72.236 | - |
| 76.971 80.016 | No, yeah we ordered we ordered through the Domino's app. |
| 80.280 84.629 | Okay Domino's app. Okay perfect Okay so it should be on the main system. So one second its in |
| 84.650 84.864 | - |
| 85.284 85.706 | Okay |
| 86.215 87.849 | That Okay Here it is so |
| 87.873 88.557 | - |
| 89.096 89.551 | - |
| 89.450 92.099 | Its a If you could just double check this is your order then |
| 92.790 95.250 | I could try and arrange something so you had |
| 95.319 95.584 | - |
| 95.757 98.533 | One Peperor~Pepperoni medium Pizza? |
| 95.837 96.019 | - |
| 96.950 97.024 | - |
| 98.867 99.114 | - |
| 100.334 101.037 | Yup correct. |
| 100.670 101.349 | a medium |
| 102.024 105.799 | one large and Margarita with Pineapple |
| 104.168 104.331 | - |
| 106.099 108.299 | No no no no Pineapple |
| 109.599 114.509 | [filler] sorry no Pineapple just one large Margaritaso you are right. Yes [filler] |
| 115.289 117.519 | and then two garlic breads |
| 118.834 119.400 | correct |
| 120.140 127.250 | yeah and then for drinks you have, well you used the promotion so you got and three red bulls and you paid for two. and then |
| 128.240 131.650 | that's it. Is that correct? Is there anything else I am missing? Or that was your order sir? |
| 129.740 129.984 | Yeah. |
| 131.686 132.643 | No no all good. |
| 132.991 133.151 | - |
| 133.199 135.574 | Okay yeah. Okay so I am going to now see. |
| 135.853 135.930 | - |
| 136.199 142.473 | So okay I was near and I am following it and then it was [filler] then it was shipped on the motorbike thirty minutes ago. |
| 143.125 144.669 | [filler] I see now I see now |
| 144.705 144.973 | - |
| 145.300 146.580 | So it was <PII>David</PII> who took |
| 146.580 146.770 | - |
| 147.187 151.526 | your order [filler] It was unfortunate We have We found the solution sir so |
| 151.592 151.971 | - |
| 151.728 152.562 | what happened? |
| 152.258 158.780 | [filler] so <PII>David</PII> was your driver [filler] and he your has lost [filler] sort of plates to well |
| 159.675 161.187 | the last person he was going to deliver to. |
| 161.211 161.491 | - |
| 161.877 169.014 | [filler] and then well it's very unfortunate (()) but <PII>David</PII> collided against the a lampost. and then well |
| 163.979 164.090 | - |
| 169.705 176.103 | obviously th~the th~the pizza's are still there and we are retrieving the bicycle and~and bring <PII>David</PII> back well. We wll seeing if he ha~has any |
| 176.144 176.358 | - |
| 176.639 177.514 | Woah that's quite. |
| 177.026 183.633 | Any issues and we are so sorry that we were we were about to call the people now in the next ten minutes, because we were dealing with the issue first, |
| 184.211 198.002 | But now I see where one~one of <PII>David</PII>[filler] <PII>David's</PII> deliveries We are very sorry for that sir. But what we can do is obviously as you said [filler] Make the same order immediately above as unfortunate not because your wife [filler] was cooking some |
| 198.610 211.050 | probably hopefully good meal. We are not sure about that though yeah was cooking a meal [filler] and now I am I am guess you know the Pizza is but what we can do is we can Either A bring you the Pizza tonight and you can store them for later or B we can give you a voucher |
| 201.025 201.574 | - |
| 210.937 211.024 | - |
| 211.675 226.275 | how much is how much is the voucher because [filler] I~I paid thirty-eight ninety-five for this and you know[filler] then take it on my account I don't I don't want like the voucher is going to take You know I will be honest with you. I don't think I am going to order Dominos anytime soon. |
| 211.692 212.550 | of the exact |
| 218.110 218.792 | yes yeah |
| 222.389 222.497 | - |
| 223.419 223.568 | - |
| 223.705 224.036 | Yeah |
| 226.655 227.080 | So |
| 226.680 230.875 | No sir no sir please no no sir please you~you must you must It was only a very |
| 229.848 235.675 | You know I think I think I think its fair I think its fair to Give me a refund and a voucher. Right? |
| 237.806 237.866 | - |
| 238.877 247.413 | [filler] the~the issue with that sir is because the problem wasn't exactly on the manufacture of the pizza but regarding delivery dr~driver and the traffic well, we didn't know about the truck. |
| 246.467 249.598 | I thought I thought delivery was because Dominos people hired |
| 247.518 247.562 | - |
| 250.205 262.838 | It is It is It was there they was they there is a nice look use obviously really he did a mistake driving and he crashes no bet but what I can guarantee you sir is, this is very very very rare this happen I have been in the Dominos business for years sir. I mean I am got |
| 250.531 250.699 | - |
| 251.251 251.473 | - |
| 262.875 262.978 | - |
| 263.367 269.274 | This is not only my first star but eight others and then I not run them and its very rare this happens sir you know what we can do |
| 269.324 269.550 | - |
| 269.826 274.420 | I see you are not a very regular client, so I must say that giving you a voucher probably is not [filler] |
| 274.891 274.987 | - |
| 275.002 278.632 | the best solution for you but you know [filler] |
| 277.374 277.456 | - |
| 277.951 282.413 | I [filler] I understand completely don't get me wrong and I feel bad for <PII>David</PII> but |
| 278.879 279.160 | - |
| 282.423 282.629 | - |
| 283.194 283.574 | you know |
| 284.319 286.625 | Please excuse my my friend but |
| 286.689 286.908 | - |
| 287.750 291.050 | [filler] who's fault is it that <PII>David</PII> crashed into a post? |
| 292.031 294.701 | [laugh] [filler] that's~that |
| 292.858 301.675 | right so wh~why I have to you know get a voucher for a Pizza that I don't want because <PII>David</PII> crashed into a post. you know. I just want my money back. |
| 294.966 295.086 | - |
| 302.194 316.550 | Of course sir we understand this, but [filler] you also have to have some some mercy and some goodwill sir in the sense that we are running a business here and [filler] the fact that the traffic perhaps we~we didn't know the icon common (()) but maybe there was a a lot of traffic. Maybe it was not even |
| 316.572 316.687 | - |
| 316.701 323.033 | our driver's fault and not the fault of the company. It was a bus that collided against him again I am unaware [filler] aware about some of the exact |
| 323.177 323.302 | - |
| 323.540 332.125 | ins and outs the accident but I can guarantee you this voucher right now in this call it will be emailed to the well not emailed it would be in your |
| 330.867 330.922 | - |
| 331.124 333.276 | and how much for the, how do the voucher worth |
| 333.966 345.180 | so the voucher that are the best I have to give for sir is a fifty (()) sorry a sixty percent voucher of your amount with free delivery on your next order so about the stats |
| 344.300 351.250 | so that is outrageous with I don't get the food that I was supposed to get I get sixty percent of the value of the food |
| 351.802 355.706 | yes sir. We are running a business here we are not running a non [filler] profit organization sir |
| 355.745 356.000 | - |
| 356.125 362.526 | [filler] I have be dead on this scene, no I was not expecting this I was expecting the least the minimum |
| 356.161 356.583 | So |
| 362.535 363.007 | - |
| 363.036 365.050 | Listen I get the money if not the food |
| 363.732 364.163 | - |
| 365.701 368.810 | and I will be honest with you I think I probably answer things with social media because |
| 369.415 369.800 | you know |
| 369.915 372.209 | No sir. No sir no~no no sir no |
| 370.382 375.225 | getting an extreme my friend but who's~who's fault is it that <PII>David</PII> crashed into a post |
| 372.701 372.874 | [filler] |
| 376.286 376.526 | - |
| 376.843 391.125 | [filler] no need for social media sir. We can do seventy percent and two free deliveries on your next order and this is now, I am I will get into trouble for this sir but for you [filler] to prevent any social media (()) I will do this for you here under the table so we will do this under the table |
| 380.242 380.504 | - |
| 382.824 383.122 | sir |
| 391.817 392.608 | seventy percent |
| 392.608 393.007 | - |
| 393.095 404.370 | a seventy percent voucher [filler] and two free deliveries on your next orders and I am I have been told that you are my here [filler] by my here by tiny that will be tiny to throw some ben and ben and ben and jerries that's how I mean |
| 404.377 404.588 | - |
| 404.720 418.836 | that is that tiny we can add some ben and jerries on your next order this is I mean this is [filler] I don't even know, that's too much, maybe its too much, n~no we will have it we will give you the ben and jerries because of your [noise] misfortune our misfortune and our misplace delivery sir |
| 419.012 424.918 | at Domino's we like to pride ourselves on excellence and delivery unfortunately there was a traffic accidents today with one of our |
| 425.713 434.867 | actually [filler] more veteran and unexperienced driver so its also sad for us but also sad for that we didn't get your your lovely food in Dominos but this is the offer on the table |
| 434.971 435.139 | - |
| 435.341 436.401 | seventy percent |
| 437.095 437.192 | - |
| 437.396 443.826 | and because the money is really (()) by then we unfortunately Dominos here at Hawkstone because of the new commands [filler] |
| 444.360 456.538 | by Dominos Pizza US so the big owners [filler] they stopped the refund and they are now ordering vouchers [filler] because there was way too many scams with the refund again this one for you I know its true because <PII>David</PII> had the accident that I just checked for you |
| 456.557 456.809 | - |
| 456.987 468.286 | but [filler] It happens a lot where people are so so scammy sir where they order the they order the Pizza's they get them they forget to pay the guy they forget or they forget they so~so they~they say they forget but [filler] |
| 468.343 468.540 | - |
| 468.552 473.216 | they don't pay the guy and they see off his feet and then the stories are so insane that [filler] |
| 473.552 481.134 | So I~I must say you know my~my I have~I~have~I~have [filler] the~the food don't came away for me I called to get a refund on my Pizza |
| 473.802 474.600 | that now |
| 480.576 480.737 | - |
| 481.146 481.485 | - |
| 481.675 493.355 | Thank you for the lecturing on Dominos and you know [filler] that's amazing and I really hope you guys won the future but as~as a business you should be refunding people on something you cannot deliver |
| 488.569 489.401 | We are doing well now |
| 493.783 494.151 | right? |
| 494.237 495.115 | - |
| 494.653 496.783 | because if~you~if~you assume that |
| 497.036 497.120 | - |
| 497.396 504.987 | what happened to me happened to a hundred more people then your business is making money without selling products you see wh~ you see what I am getting to hear |
| 504.992 505.302 | - |
| 505.490 508.776 | th~the minimum what I am willing to accept |
| 506.531 507.632 | I am saying green yeah |
| 509.350 513.475 | It this is not a negotiation sir if you are of ben and jerries or ice cream |
| 513.326 514.177 | [laugh] |
| 513.538 513.836 | - |
| 514.096 517.302 | I wa~I just want my refund right? [laugh] |
| 518.750 523.177 | I see sir I~I~I I understand your viewpoint [filler] |
| 523.812 524.105 | - |
| 524.152 529.706 | unfortunately these are the commands are they giv~giving to us and all Dominos across across the UK from Dominos US |
| 529.745 530.056 | - |
| 530.215 542.625 | [filler] It was~It~was a day off for I~I must say social media was above all social media oh Dominos Pizza have stopped making refunds its insane everyone gets insane I must say our abt has gone through the roof room because of the scams have completely stopped |
| 542.754 543.014 | - |
| 543.139 548.994 | so again you know who's~who who~who is who and as you said par~part and par |
| 546.392 552.197 | yeah I think I think the scam is now on your side right? So yo~you are giving half the refund fo~for people |
| 551.908 555.995 | that is so that is very big acquisition on such a big institution like Dominos |
| 552.263 552.663 | - |
| 556.014 556.418 | - |
| 556.498 570.677 | [filler] which pride themselves on not only being the best delivers but having the best lawyers so I would not say that [filler] No in court or any private something [filler] anyhow sir its its this is being this is being a very long phone call sir I this is the offer on the table |
| 564.225 567.375 | Sir I ap~appreciate the I appreciate the threat |
| 570.682 570.783 | - |
| 570.850 571.913 | if you don't want to do it |
| 572.500 577.210 | you will have to access [filler] well [filler] speak to us via email or try us again tomorrow because |
| 577.219 577.384 | - |
| 577.754 584.152 | I have [filler] so many people on the line and you either say yes or we will continue this via other channel sir wha~what is the outcome then |
| 584.538 591.067 | so yeah~yeah I~I don't know wish to be spoke to that way I think the way for new customers is very unfair [filler] |
| 591.076 591.153 | - |
| 591.557 601.152 | unfortunately you know I will take the voucher but I will have to go to social media and report this because its outrageous so just please send me the |
| 595.331 596.086 | - |
| 598.956 599.682 | (()) |
| 601.801 601.940 | - |
| 602.052 606.364 | the voucher [filler] by email and you know I hope <PII>David</PII> |
| 606.379 606.913 | - |
| 606.600 607.543 | that what I felt. Yeah |
| 606.947 610.875 | this~m this magical story [filler] that he hopes to get better |
| 612.149 618.777 | okay thank you very much sir. [filler] we will being on that for the voucher and [filler] keep buying Dominos forever thank you sir bye bye |
| 618.475 619.875 | sure I will do that bye bye |
| 620.219 620.581 | bye bye |
Dataset Demographics
Language
English
Language code
en-gb
Country
UK
Accents
English - East and C,...more
Gender Distribution
M:60, F:40
Age Group
18-70
Audio File Details
Environment
Silent, Noisy
Bit Depth
16 bit
Format
wav
Sample rate
8khz & 16khz
Channel
Dual separate channel
Audio file duration
5-15 minutes
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