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English (UK) Call Center Speech Dataset for Telecom

The audio dataset comprises call center conversations for the Telecom domain, featuring native English speakers from UK. It includes speech data, detailed metadata and accurate transcriptions.

Total Volume

30 Speech Hours

Last updated

Jun 2024

Number of participants

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English (UK) call center audio recording for Telecom industry

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About this Off-the-shelf Speech Dataset

Introduction

Welcome to the UK English Call Center Speech Dataset for the Telecom domain designed to enhance the development of call center speech recognition models specifically for the Telecom industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Telecom domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native UK English speakers from the FutureBeeAI Community.

•

Regions: Different regions of United Kingdom, ensuring a balanced representation of UK accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Phone Number Porting

•Network Connectivity Issues

•Billing and Payments

•Technical Support

•Service Activation

•International Roaming Enquiry

•Refunds and Billing Adjustments

•Emergency Service Access, and many more

•Outbound Calls:

•Welcome Calls / Onboarding Process

•Payment Reminders

•Customer Surveys

•Technical Updates

•Service Usage Reviews

•Network Compliant Status Call, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Telecom domain call center conversational AI and ASR models for the UK English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of UK English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Telecom domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for UK English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Telecom sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Telecom industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Telecom domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Telecom domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

ATTRIBUTES

Channel 1	Channel 2	Format
Male(37)	Female(35)	wav, json

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT
Speech	0.709	1.504	19249257	Hello, Future Bee.
Speech	2.450	3.504	82477117	[noise] Hello, Future Bee.
Noise	4.453	5.070	-
Speech	10.015	12.960	82477117	Hi, I'm I'm just calling to inquire about broadband. [noise]
Speech	15.163	16.277	19249257	Okay, #Amm you
Speech	16.835	18.725	19249257	#Ah interested in a landline with that as well?
Noise	18.739	18.986	-	-
Speech	19.826	21.341	82477117	Yeah. [noise]
Speech	21.326	24.106	19249257	Okay, right, because most of our broadband packages #Ah include a landline.
Speech	24.657	25.059	19249257	#Amm
Speech	25.617	26.632	19249257	Okay, so [noise]
Speech	26.501	27.117	82477117	Okay, good. [noise]
Speech	27.835	31.899	19249257	#Amm I've got a few packages here that I can #Amm talk to you about if that's all right.
Speech	33.792	35.780	82477117	Yeah, that'd be great. Thank you. [noise]
Speech	33.899	34.398	19249257	#Amm
Speech	35.469	39.215	19249257	So we've got five different packages here and it really depends on #Amm
Noise	37.134	37.350	-	-
Speech	41.075	41.783	19249257	#Amm
Speech	43.143	46.334	19249257	who you've got in the household, really, #Ah how many people you've got in the household and what
Speech	46.828	48.457	19249257	kind of things they like to use the internet for.
Speech	49.820	51.334	19249257	#Amm So
Noise	51.573	52.292	-	-
Speech	52.615	57.533	19249257	#Ah Yeah I'm (()) things (())things So our like our
Speech	54.341	54.868	82477117	[noise] I think
Speech	58.262	60.963	19249257	cheapest package that we have is the full fiber two,
Speech	62.246	62.756	19249257	#Amm
Speech	63.215	67.656	19249257	nah has a download speed of seventy-three #Ah megabytes per second.
Speech	68.876	74.769	19249257	#Amm And it has a guaranteed #Amm download speed of thirty-seven megabytes per second.
Noise	75.302	75.870	-	-
Speech	76.757	77.668	19249257	#Ah So.
Speech	77.936	84.364	82477117	Okay. So what's the what's the difference between the guaranteed and the download speed? [noise]
Speech	84.983	90.239	19249257	Okay. So #Amm the the download speed, so the higher number, the seventy-three megabytes per second,
Speech	90.840	92.078	19249257	#Amm that one
Speech	92.784	95.114	19249257	is #Ah how it should just generally run.
Speech	95.587	98.757	19249257	#Amm So tha~ that's that's around where it should be all the time.
Speech	99.525	101.179	19249257	#Amm But then sometimes
Speech	102.230	102.804	19249257	#Amm
Speech	104.575	105.522	19249257	there #Amm
Speech	106.075	112.784	19249257	(()) when the running speed is a bit slower, #Amm for whatever reason, #Ah time of day, that sort of thing, #Ah affects it,
Speech	113.358	118.373	19249257	#Ah then it shouldn't go below thirty-seven megabytes per second. So that's the guaranteed
Speech	119.299	120.668	19249257	#Ah minimum. It's gonna go
Speech	121.171	122.349	19249257	[noise] It's not to go beyond.
Speech	124.739	125.700	82477117	Okay, thank you.
Speech	124.801	125.426	19249257	#Amm
Speech	127.406	131.395	19249257	So then #Ah we've got a upload speed of eighteen mega bytes per second.
Noise	129.068	129.454	-	-
Speech	132.518	135.973	19249257	#Ah How many people do you #Amm use the internet for streaming?
Speech	138.733	148.996	82477117	Yes sir. you #Amm you you ask about how many people in my house. (()) [noise] And there's me, there's my partner and our son. [noise] He's #Amm
Noise	144.330	144.443	-
Speech	149.592	152.663	82477117	sixteen and he he does a lot of gaming.
Speech	153.157	154.872	82477117	#Amm He ~ he does it for about,
Speech	156.312	160.657	82477117	he actually does it for about eight hours a day. [noise] It's really, yeah it's just that age I think.
Noise	160.661	160.984	-
Speech	163.354	167.526	19249257	Yeah, so so you're going to want something that's going to be really good for gaming, so you're going to want a faster speed.
Speech	168.020	169.115	19249257	#Amm #Ah
Speech	168.580	170.693	82477117	Yeah, he's gonna he's gonna really want that. [noise]
Speech	171.860	179.348	19249257	Okay. #Amm Do you do you and your partner use the use the internet for streaming? Do you watch Netflix and things like that? Youtube?
Speech	179.092	192.346	82477117	Yeah, we we watch #Amm we watch Netflix and #Amm we have we connect to Amazon Prime Video as well, and #Amm <initial>BBC</initial> I Player. So yeah, we do quite a lot of streaming.
Speech	194.358	197.258	19249257	Okay, brilliant. Right, so #Amm how many
Speech	198.127	200.949	19249257	How many people stream in your house at any one time, would you say?
Speech	201.711	202.323	19249257	#Amm
Speech	204.294	205.143	82477117	#Amm
Noise	205.143	205.518	-	-
Speech	206.830	212.241	82477117	It's it's it's normally [noise] more than two, sorry, more than one. And
Speech	213.044	216.425	82477117	[noise] Yeah, like Its I don't think it's very common that
Noise	214.235	214.335	-	-
Speech	216.943	219.431	82477117	my partner will stream at separate times.
Speech	221.252	223.252	82477117	But that's on his streaming. [noise]
Speech	223.324	223.960	19249257	Right. Okay.
Speech	225.115	227.967	19249257	Okay. So, #Amm because we've got different packages for
Speech	228.473	228.984	19249257	#Amm
Speech	229.877	232.024	19249257	different amounts of people #Ah to stream
Speech	232.586	236.060	19249257	for household. So the package that I was reading about before is #Amm
Speech	237.115	239.651	19249257	#Ah allows two simultaneous streaming #Amm
Speech	240.554	241.794	19249257	to go on at the same time. #Amm
Speech	243.729	247.020	19249257	But you probably want a bit of #Mmm a faster,
Speech	248.330	248.793	19249257	#Ah you
Speech	249.336	255.048	19249257	probably want it to be a bit faster if you're gonna to have, if you're trying to be on all the time online gaming and things,
Speech	252.072	253.568	82477117	Yeah (())
Speech	255.872	256.769	19249257	#Ah in #Amm
Speech	258.824	262.617	19249257	because that can make the, if you're watching something at the same time, it can make that a bit slower
Speech	263.201	264.728	19249257	So #Amm
Noise	265.884	266.704	-	-
Speech	266.458	268.007	19249257	We've got a package here for
Speech	268.980	269.473	19249257	#Amm
Speech	270.084	270.637	19249257	our full fiber
Speech	271.194	272.187	19249257	#Amm one hundred
Speech	272.872	274.797	19249257	is #Ah one hundred megabytes per second.
Speech	275.920	276.875	19249257	#Amm
Speech	277.692	279.398	19249257	#Ah Guaranteed #Ah download speed
Speech	280.194	281.389	19249257	of #Amm
Speech	282.374	283.528	19249257	fifty megabytes per second.
Speech	284.598	286.896	19249257	And you can four people can stream at the same time.
Speech	288.526	289.084	19249257	#Amm
Speech	289.875	291.848	19249257	Does your does your son download a lot of games?
Speech	294.389	295.266	19249257	sounds like a bus
Speech	294.891	297.141	82477117	#Amm Yeah, yeah he does, yeah.
Speech	297.637	301.600	19249257	There's #Amm different packages that allow different
Speech	302.170	302.848	19249257	#Amm
Speech	303.745	305.410	19249257	download times for for games
Speech	306.064	306.745	19249257	So
Speech	307.473	308.076	19249257	#Amm
Speech	310.004	311.358	82477117	Yeah, please tell me about them. [noise]
Noise	310.442	310.841	-	-
Speech	312.586	313.490	19249257	Yeah, we have from #Amm
Speech	315.410	319.319	19249257	#Ah a highest of ten minutes, and then there's six minutes, and then there's #Amm
Noise	317.413	317.574	-
Speech	319.836	320.805	19249257	three minutes as well.
Speech	321.322	323.677	19249257	After that, after that it gets really quick. So,
Speech	324.201	326.757	19249257	#Amm our more expensive packages are
Speech	327.797	332.136	19249257	#Amm twenty-nine seconds and nineteen seconds, but those I think are for,
Speech	333.218	337.165	19249257	#Ah I don't think you probably need those. therefore #Amm
Speech	338.031	339.247	19249257	They're for really big households. So
Speech	339.809	343.310	19249257	they allow #Ah twenty twenty and thirty six people to stream at the same time.
Speech	342.283	343.024	82477117	[noise] I see
Speech	344.387	345.470	19249257	#Amm But maybe
Speech	346.557	351.781	19249257	May be your #Ah Core Fiber two hundred would be #Amm good for you because
Speech	347.725	348.237	82477117	Okay.
Speech	352.725	353.247	19249257	#Amm
Speech	353.812	356.358	19249257	that has two hundred megabytes per second download speed.
Speech	356.829	357.869	19249257	#Amm So
Speech	358.586	359.055	19249257	#Ah should
Speech	359.600	365.680	19249257	#Amm it should lag too much if #Ah your son is gaming all day and you and your husband want to download something to watch.
Speech	366.800	369.629	19249257	#Amm #Amm Likewise, if you're watching something, it shouldn't
Speech	370.127	372.576	19249257	lag much when your son is trying to download something either.
Speech	373.230	380.187	19249257	#Amm It's got it's got a guaranteed #Ah download speed of hundred megabytes per second. So #Hmm
Speech	380.908	384.177	19249257	you're you gonna to be okay. #Amm No matter what the Internet is doing, really.
Speech	385.362	386.516	19249257	#Amm You've got.
Speech	386.860	392.482	82477117	Okay, that sounds [noise] that sounds great. Can you tell me about the upload speed? [noise] #Mmm
Speech	392.411	396.156	19249257	#Ah The upload speed for that one is #Ah twenty-seven megabytes per second.
Speech	397.326	404.625	19249257	#Ah So that's also pretty good. It allows eight people to stream at the same time, so I don't know if you're #Amm going to have lots of guests
Speech	398.091	398.564	82477117	Okay.
Noise	398.987	399.437	-	-
Noise	403.350	403.593	-	-
Speech	405.283	407.485	19249257	#Amm on the <initial>WIFI</initial> #Amm
Speech	408.079	411.048	82477117	Yeah, I I mean he might have his friends around sometimes. [noise]
Speech	410.959	412.872	19249257	Yeah, yeah, it's a good point. They might want to
Speech	413.634	414.605	19249257	#Amm you might all want to
Speech	415.262	416.286	19249257	have the phones on so
Speech	417.148	423.833	19249257	yeah, [noise] #Amm and then that one as well, you've got #Amm the game download speed #Amm
Speech	424.562	425.271	19249257	is
Speech	425.992	428.144	19249257	four point five megabytes, #Ah gigabytes
Speech	429.574	435.206	19249257	#Ah across the board, #Amm , or they all have that but some of them are a bit quicker than others. So that one takes three minutes. So
Noise	435.773	435.884	-	-
Speech	435.915	438.901	19249257	#Amm even if he's an impatient teenager, I think three minutes is
Speech	439.812	440.889	19249257	[noise] is a
Speech	441.449	443.000	19249257	not something he's gonna to get too upset about.
Speech	444.060	445.127	19249257	#Amm [noise] G
Speech	444.872	447.331	82477117	Yeah, I'm sure he'll be very happy about that.
Speech	448.172	452.504	19249257	[laugh] Yeah. #Amm So do you have, #Ah do you upload a lot of pictures as well?
Speech	454.853	461.600	82477117	#Amm Yeah, yeah. My husband's a photographer, so [noise] yeah, he actually, #Amm he does take a lot of photos.
Speech	463.259	464.473	19249257	#Ah Excellent. So it's, #Amm
Noise	463.406	463.677	-	-
Speech	465.055	467.939	19249257	you know, right uploads #Ah two hundred and fifty megabytes
Speech	468.889	469.925	19249257	oh #Amm
Speech	470.677	472.423	19249257	of pictures in one minute.
Speech	472.944	474.350	19249257	So with this with this package, so
Speech	474.821	477.295	19249257	he's he's taken a lot of pictures, what's (()) now and
Speech	478.132	479.562	19249257	this one, it comes with, #Amm
Speech	480.115	480.785	19249257	gonna am a needs now
Speech	481.889	482.394	19249257	#Ah
Speech	483.213	486.646	19249257	Okay #Ah this one comes with do you have a landline already? [noise]
Speech	488.995	490.694	82477117	Yeah, we do #Amm [noise]
Speech	491.175	496.271	82477117	Yeah, I'm not sure who it's it's currently with at the moment, but #Amm yeah.
Speech	497.865	500.653	19249257	Well, #Ah this this comes with a landline as part of the package.
Speech	501.163	503.509	19249257	#Amm Okay. We can we can #Amm
Speech	501.776	502.338	82477117	[noise]Okay
Speech	504.435	506.903	19249257	transfer your old number onto this one free of charge.
Speech	507.845	511.451	19249257	So the landmine is not gonna to cost you any more. So
Speech	508.891	509.540	82477117	Okay [noise]
Speech	512.666	514.518	19249257	#Ah is that something that you'd be interested in?
Speech	516.211	518.104	82477117	Yeah, that that would be good actually, yeah.
Speech	518.831	523.394	19249257	Okay perfect #Amm So this package is #Ah from thirty- five pounds amount
Noise	523.408	523.509	-	-
Speech	525.662	526.259	19249257	the sound okay.
Speech	526.980	543.802	82477117	[noise] If I consummate #Amm [noise] Okay, yeah, I think we're on about twenty-five at the moment for our current broadband, so, #Amm but it is isn't isn't very fast at the moment and we have been, #Amm yeah, you know, that's why [noise]
Noise	537.346	537.677	-	-
Speech	544.557	547.849	82477117	I'm looking to ch~ ch~ change that and
Speech	548.346	557.363	82477117	make it quicker for, main~ mainly for my son really, but also because because the rest of the house, we just don't really get so much. #Amm My niece-son is [noise]
Speech	558.008	559.365	82477117	My niece-son is games.
Speech	561.923	567.975	19249257	Okay, well, #Ah this should be much better for you then. It's an extra ten pounds a month. So, #Amm yeah, perfect. Shall I
Speech	567.408	567.817	82477117	yeah
Speech	568.937	569.346	19249257	shall I
Speech	570.821	573.375	19249257	#Amm send you all of this in an email so you can
Speech	574.000	575.211	19249257	have a chat with your husband about it?
Speech	575.211	579.024	82477117	Yeah, please. Please send it all over an email, that'd be great. Okay,
Speech	580.240	586.518	19249257	Okay I'll send you everything to look at and then just get back in touch whenever you're ready and we'll get you sorted out.
Speech	588.331	590.254	82477117	That's great, thank you so much for your help today.
Speech	591.899	592.947	19249257	Oh, thank you. #Ah
Speech	593.432	594.363	19249257	Have a great day.
Speech	595.350	595.666	19249257	Bye. [noise]
Speech	596.201	598.129	82477117	[noise]Yeah, you too. Thanks, bye.

TRANSCRIPTION

TIME	TRANSCRIPT
0.709 1.504	Hello, Future Bee.
2.450 3.504	[noise] Hello, Future Bee.
4.453 5.070
10.015 12.960	Hi, I'm I'm just calling to inquire about broadband. [noise]
15.163 16.277	Okay, #Amm you
16.835 18.725	#Ah interested in a landline with that as well?
18.739 18.986	-
19.826 21.341	Yeah. [noise]
21.326 24.106	Okay, right, because most of our broadband packages #Ah include a landline.
24.657 25.059	#Amm
25.617 26.632	Okay, so [noise]
26.501 27.117	Okay, good. [noise]
27.835 31.899	#Amm I've got a few packages here that I can #Amm talk to you about if that's all right.
33.792 35.780	Yeah, that'd be great. Thank you. [noise]
33.899 34.398	#Amm
35.469 39.215	So we've got five different packages here and it really depends on #Amm
37.134 37.350	-
41.075 41.783	#Amm
43.143 46.334	who you've got in the household, really, #Ah how many people you've got in the household and what
46.828 48.457	kind of things they like to use the internet for.
49.820 51.334	#Amm So
51.573 52.292	-
52.615 57.533	#Ah Yeah I'm (()) things (())things So our like our
54.341 54.868	[noise] I think
58.262 60.963	cheapest package that we have is the full fiber two,
62.246 62.756	#Amm
63.215 67.656	nah has a download speed of seventy-three #Ah megabytes per second.
68.876 74.769	#Amm And it has a guaranteed #Amm download speed of thirty-seven megabytes per second.
75.302 75.870	-
76.757 77.668	#Ah So.
77.936 84.364	Okay. So what's the what's the difference between the guaranteed and the download speed? [noise]
84.983 90.239	Okay. So #Amm the the download speed, so the higher number, the seventy-three megabytes per second,
90.840 92.078	#Amm that one
92.784 95.114	is #Ah how it should just generally run.
95.587 98.757	#Amm So tha~ that's that's around where it should be all the time.
99.525 101.179	#Amm But then sometimes
102.230 102.804	#Amm
104.575 105.522	there #Amm
106.075 112.784	(()) when the running speed is a bit slower, #Amm for whatever reason, #Ah time of day, that sort of thing, #Ah affects it,
113.358 118.373	#Ah then it shouldn't go below thirty-seven megabytes per second. So that's the guaranteed
119.299 120.668	#Ah minimum. It's gonna go
121.171 122.349	[noise] It's not to go beyond.
124.739 125.700	Okay, thank you.
124.801 125.426	#Amm
127.406 131.395	So then #Ah we've got a upload speed of eighteen mega bytes per second.
129.068 129.454	-
132.518 135.973	#Ah How many people do you #Amm use the internet for streaming?
138.733 148.996	Yes sir. you #Amm you you ask about how many people in my house. (()) [noise] And there's me, there's my partner and our son. [noise] He's #Amm
144.330 144.443
149.592 152.663	sixteen and he he does a lot of gaming.
153.157 154.872	#Amm He ~ he does it for about,
156.312 160.657	he actually does it for about eight hours a day. [noise] It's really, yeah it's just that age I think.
160.661 160.984
163.354 167.526	Yeah, so so you're going to want something that's going to be really good for gaming, so you're going to want a faster speed.
168.020 169.115	#Amm #Ah
168.580 170.693	Yeah, he's gonna he's gonna really want that. [noise]
171.860 179.348	Okay. #Amm Do you do you and your partner use the use the internet for streaming? Do you watch Netflix and things like that? Youtube?
179.092 192.346	Yeah, we we watch #Amm we watch Netflix and #Amm we have we connect to Amazon Prime Video as well, and #Amm <initial>BBC</initial> I Player. So yeah, we do quite a lot of streaming.
194.358 197.258	Okay, brilliant. Right, so #Amm how many
198.127 200.949	How many people stream in your house at any one time, would you say?
201.711 202.323	#Amm
204.294 205.143	#Amm
205.143 205.518	-
206.830 212.241	It's it's it's normally [noise] more than two, sorry, more than one. And
213.044 216.425	[noise] Yeah, like Its I don't think it's very common that
214.235 214.335	-
216.943 219.431	my partner will stream at separate times.
221.252 223.252	But that's on his streaming. [noise]
223.324 223.960	Right. Okay.
225.115 227.967	Okay. So, #Amm because we've got different packages for
228.473 228.984	#Amm
229.877 232.024	different amounts of people #Ah to stream
232.586 236.060	for household. So the package that I was reading about before is #Amm
237.115 239.651	#Ah allows two simultaneous streaming #Amm
240.554 241.794	to go on at the same time. #Amm
243.729 247.020	But you probably want a bit of #Mmm a faster,
248.330 248.793	#Ah you
249.336 255.048	probably want it to be a bit faster if you're gonna to have, if you're trying to be on all the time online gaming and things,
252.072 253.568	Yeah (())
255.872 256.769	#Ah in #Amm
258.824 262.617	because that can make the, if you're watching something at the same time, it can make that a bit slower
263.201 264.728	So #Amm
265.884 266.704	-
266.458 268.007	We've got a package here for
268.980 269.473	#Amm
270.084 270.637	our full fiber
271.194 272.187	#Amm one hundred
272.872 274.797	is #Ah one hundred megabytes per second.
275.920 276.875	#Amm
277.692 279.398	#Ah Guaranteed #Ah download speed
280.194 281.389	of #Amm
282.374 283.528	fifty megabytes per second.
284.598 286.896	And you can four people can stream at the same time.
288.526 289.084	#Amm
289.875 291.848	Does your does your son download a lot of games?
294.389 295.266	sounds like a bus
294.891 297.141	#Amm Yeah, yeah he does, yeah.
297.637 301.600	There's #Amm different packages that allow different
302.170 302.848	#Amm
303.745 305.410	download times for for games
306.064 306.745	So
307.473 308.076	#Amm
310.004 311.358	Yeah, please tell me about them. [noise]
310.442 310.841	-
312.586 313.490	Yeah, we have from #Amm
315.410 319.319	#Ah a highest of ten minutes, and then there's six minutes, and then there's #Amm
317.413 317.574
319.836 320.805	three minutes as well.
321.322 323.677	After that, after that it gets really quick. So,
324.201 326.757	#Amm our more expensive packages are
327.797 332.136	#Amm twenty-nine seconds and nineteen seconds, but those I think are for,
333.218 337.165	#Ah I don't think you probably need those. therefore #Amm
338.031 339.247	They're for really big households. So
339.809 343.310	they allow #Ah twenty twenty and thirty six people to stream at the same time.
342.283 343.024	[noise] I see
344.387 345.470	#Amm But maybe
346.557 351.781	May be your #Ah Core Fiber two hundred would be #Amm good for you because
347.725 348.237	Okay.
352.725 353.247	#Amm
353.812 356.358	that has two hundred megabytes per second download speed.
356.829 357.869	#Amm So
358.586 359.055	#Ah should
359.600 365.680	#Amm it should lag too much if #Ah your son is gaming all day and you and your husband want to download something to watch.
366.800 369.629	#Amm #Amm Likewise, if you're watching something, it shouldn't
370.127 372.576	lag much when your son is trying to download something either.
373.230 380.187	#Amm It's got it's got a guaranteed #Ah download speed of hundred megabytes per second. So #Hmm
380.908 384.177	you're you gonna to be okay. #Amm No matter what the Internet is doing, really.
385.362 386.516	#Amm You've got.
386.860 392.482	Okay, that sounds [noise] that sounds great. Can you tell me about the upload speed? [noise] #Mmm
392.411 396.156	#Ah The upload speed for that one is #Ah twenty-seven megabytes per second.
397.326 404.625	#Ah So that's also pretty good. It allows eight people to stream at the same time, so I don't know if you're #Amm going to have lots of guests
398.091 398.564	Okay.
398.987 399.437	-
403.350 403.593	-
405.283 407.485	#Amm on the <initial>WIFI</initial> #Amm
408.079 411.048	Yeah, I I mean he might have his friends around sometimes. [noise]
410.959 412.872	Yeah, yeah, it's a good point. They might want to
413.634 414.605	#Amm you might all want to
415.262 416.286	have the phones on so
417.148 423.833	yeah, [noise] #Amm and then that one as well, you've got #Amm the game download speed #Amm
424.562 425.271	is
425.992 428.144	four point five megabytes, #Ah gigabytes
429.574 435.206	#Ah across the board, #Amm , or they all have that but some of them are a bit quicker than others. So that one takes three minutes. So
435.773 435.884	-
435.915 438.901	#Amm even if he's an impatient teenager, I think three minutes is
439.812 440.889	[noise] is a
441.449 443.000	not something he's gonna to get too upset about.
444.060 445.127	#Amm [noise] G
444.872 447.331	Yeah, I'm sure he'll be very happy about that.
448.172 452.504	[laugh] Yeah. #Amm So do you have, #Ah do you upload a lot of pictures as well?
454.853 461.600	#Amm Yeah, yeah. My husband's a photographer, so [noise] yeah, he actually, #Amm he does take a lot of photos.
463.259 464.473	#Ah Excellent. So it's, #Amm
463.406 463.677	-
465.055 467.939	you know, right uploads #Ah two hundred and fifty megabytes
468.889 469.925	oh #Amm
470.677 472.423	of pictures in one minute.
472.944 474.350	So with this with this package, so
474.821 477.295	he's he's taken a lot of pictures, what's (()) now and
478.132 479.562	this one, it comes with, #Amm
480.115 480.785	gonna am a needs now
481.889 482.394	#Ah
483.213 486.646	Okay #Ah this one comes with do you have a landline already? [noise]
488.995 490.694	Yeah, we do #Amm [noise]
491.175 496.271	Yeah, I'm not sure who it's it's currently with at the moment, but #Amm yeah.
497.865 500.653	Well, #Ah this this comes with a landline as part of the package.
501.163 503.509	#Amm Okay. We can we can #Amm
501.776 502.338	[noise]Okay
504.435 506.903	transfer your old number onto this one free of charge.
507.845 511.451	So the landmine is not gonna to cost you any more. So
508.891 509.540	Okay [noise]
512.666 514.518	#Ah is that something that you'd be interested in?
516.211 518.104	Yeah, that that would be good actually, yeah.
518.831 523.394	Okay perfect #Amm So this package is #Ah from thirty- five pounds amount
523.408 523.509	-
525.662 526.259	the sound okay.
526.980 543.802	[noise] If I consummate #Amm [noise] Okay, yeah, I think we're on about twenty-five at the moment for our current broadband, so, #Amm but it is isn't isn't very fast at the moment and we have been, #Amm yeah, you know, that's why [noise]
537.346 537.677	-
544.557 547.849	I'm looking to ch~ ch~ change that and
548.346 557.363	make it quicker for, main~ mainly for my son really, but also because because the rest of the house, we just don't really get so much. #Amm My niece-son is [noise]
558.008 559.365	My niece-son is games.
561.923 567.975	Okay, well, #Ah this should be much better for you then. It's an extra ten pounds a month. So, #Amm yeah, perfect. Shall I
567.408 567.817	yeah
568.937 569.346	shall I
570.821 573.375	#Amm send you all of this in an email so you can
574.000 575.211	have a chat with your husband about it?
575.211 579.024	Yeah, please. Please send it all over an email, that'd be great. Okay,
580.240 586.518	Okay I'll send you everything to look at and then just get back in touch whenever you're ready and we'll get you sorted out.
588.331 590.254	That's great, thank you so much for your help today.
591.899 592.947	Oh, thank you. #Ah
593.432 594.363	Have a great day.
595.350 595.666	Bye. [noise]
596.201 598.129	[noise]Yeah, you too. Thanks, bye.

Dataset Demographics

Language

English

Language code

en-gb

Country

Accents

English - East and C,...more

Gender Distribution

M:60, F:40

Age Group

18-70

Audio File Details

Environment

Silent, Noisy

Bit Depth

16 bit

Format

wav

Sample rate

8khz & 16 khz

Channel

Stereo

Audio file duration

5-15 minutes

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English (UK) Call Center Speech Dataset for Telecom

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Call Center Conversational AI

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