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English (India) Call Center Speech Dataset for Delivery & Logistics

The audio dataset comprises call center conversations for the Delivery & Logistics domain, featuring native English speakers from India. It includes speech data, detailed metadata and accurate transcriptions.

Category

Unscripted Call Center Conversations

Total Volume

30 Speech Hours

Last updated

Jun 2024

Number of participants

60

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English (India) call center audio recording for Delivery and logistics industry
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About this Off-the-shelf Speech Dataset

About Gradiet Line

Introduction

Welcome to the Indian English Call Center Speech Dataset for the Delivery and Logistics domain designed to enhance the development of call center speech recognition models specifically for the Delivery and Logistics industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data

This training dataset comprises 30 Hours of call center audio recordings covering various topics and xscenarios related to the Delivery and Logistics domain, designed to build robust and accurate customer service speech technology.

  • •Participant Diversity:
  • •
    Speakers: 60 expert native Indian English speakers from the FutureBeeAI Community.
  • •
    Regions: Different states/provinces of India, ensuring a balanced representation of Indian accents, dialects, and demographics.
  • •
    Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.
  • •Recording Details:
  • •
    Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.
  • •
    Call Duration: Average duration of 5 to 15 minutes per call.
  • •
    Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.
  • •
    Environment: Without background noise and without echo.

    • Topic Diversity

    This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

  • •Inbound Calls:
  • •Order Tracking
  • •Delivery Complaint
  • •Undeliverable Address
  • •Delivery Method Selection
  • •Return Process Enquiry
  • •Order Modification, and many more
  • •Outbound Calls:
  • •Delivery Confirmation
  • •Delivery Subscription
  • •Incorrect Address
  • •Missed Delivery Attempt
  • •Delivery Feedback
  • •Out-of-Stock Notification
  • •Delivery Satisfaction Survey, and many more

    • This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

    Transcription

    To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

  • •
    Speaker-wise Segmentation: Time-coded segments for both agents and customers.
  • •
    Non-Speech Labels: Tags and labels for non-speech elements.
  • •
    Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

    • These ready-to-use transcriptions accelerate the development of the Delivery and Logistics domain call center conversational AI and ASR models for the Indian English language.

    Metadata

    The dataset provides comprehensive metadata for each conversation and participant:

  • •
    Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.
  • •
    Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

    • This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of Indian English call center speech recognition models.

    Usage and Applications

    This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Delivery and Logistics domain. Potential use cases include:

  • •
    Speech Recognition Models: Training and fine-tuning speech recognition models for Indian English.
  • •
    Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Delivery and Logistics sector.
  • •
    Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Delivery and Logistics industries.
  • •
    Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.
  • •
    Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Delivery and Logistics domain.

    • Secure and Ethical Collection

  • •Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.
  • •Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.
  • •The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.
  • •It does not include any personally identifiable information about any participant, which makes the dataset safe to use.
  • •The dataset does not contain any copyrighted content.

    • Updates and Customization

    Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

  • •Customization & Custom Collection Options:
  • •
    Environmental Conditions: Custom collection in specific environmental conditions upon request.
  • •
    Sample Rates: Customizable from 8kHz to 48kHz.
  • •
    Transcription Customization: Tailored to specific guidelines and requirements.

    • License

    This Delivery and Logistics domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

    Use Cases

    Use of speech data in Conversational AI

    Call Center Conversational AI

    Use of speech data for Automatic Speech Recognition

    ASR

    Use of speech data for Chatbot & voicebot creation

    Chatbot

    Use of speech data in Language Modeling

    Language Modelling

    Use of speech data in Text-into-speech

    TTS

    Speech data usecase in Speech Analytics

    Speech Analytics

    Dataset Sample(s)

    Sample Line

    ATTRIBUTES

    Channel 1Channel 2Format
    Female(31)Female(32)wav, json

    TRANSCRIPTION

    LABELSTARTENDCHANNELTRANSCRIPT
    Speech0.2741.33898587502Hello Futurebee
    Speech1.3182.47793048179Hello Futurebee
    Noise1.3901.907--
    Noise2.6693.499--
    Speech3.5486.34998587502Welcome to Buy zone. How can I help you ma'am?
    Speech7.72411.39993048179[filler] Yes ma'am, I'm ch~ I'm chen~ I'm from Chennai Tamilnadu.
    Noise8.70513.051--
    Speech12.14716.27493048179[filler] I ordered one product in your Buy zone website.
    Noise13.84315.096--
    Noise15.90016.390--
    Speech16.49817.39998587502Okay
    Speech16.69920.94993048179[filler] Yesterday I received that product with damage.
    Noise18.44221.224--
    Speech21.87324.22498587502[filler] Sorry for the inconvenience ma'am.
    Speech23.54823.99893048179Can I
    Noise25.40326.658--
    Speech26.17230.27493048179Okay okay, what is the procedure to exchange this item?
    Noise27.15027.397--
    Noise28.19929.472--
    Speech30.34936.69898587502You need the same item without damage or you need to order some other item for this price?
    Speech38.59742.59793048179No ma'am I need the same item with good quality.
    Noise41.22542.512--
    Speech42.77448.92398587502Okay ma'am, then after receiving you might have received a notification in your Buy zone app, right?
    Speech51.54864.62398587502So in that app itself, it will ask for a feedback. [noise] So you can go to that feedback form and right us the product is damaged. [noise] and also you have to take a photo of the product which is damaged and upload there ma'am.
    Speech51.92152.87193048179Yes ma'am
    Speech67.11470.79593048179Okay ma'am okay. [filler] How (())
    Speech67.46768.88598587502and then below that
    Noise68.87569.992--
    Speech71.24876.96998587502Yeah, there you have to write what is the damage in that product [noise] and when did you order it
    Speech77.55479.32998587502when did you order this product?
    Noise80.35980.584--
    Speech81.20687.18093048179Ma'am I ordered a [filler] May fifth Okay, today the date is may twenty-two.
    Speech87.69589.35298587502Okay ma'am, when you [noise] get
    Speech88.34690.87393048179So I got this product also very delay
    Noise91.27891.980--
    Speech91.99593.64798587502When did you received this product?
    Speech95.49598.82293048179[filler] Yesterday only I received this product ma'am, may twenty-one.
    Speech98.745107.69798587502Okay ma'am. From after receiving this product, within twelve days you have to put the feedback or comment. [noise] to reach a change that product ma'am.
    Speech110.046112.59693048179[filler] It will take twelve days ma'am?
    Speech112.272122.75398587502No ma'am now itself you can apply for the return. [noise] within twelve days you have to apply for the return after twelve days if you are applying for the return means we will not take back.
    Noise118.877119.068--
    Noise123.034123.236--
    Speech125.152130.57293048179okay ma'am okay, okay today I will [filler] [filler] write the review on your website ma'am, okay?
    Noise126.910127.315--
    Speech130.997142.18798587502Okay ma'am you can put there feedback [noise] and you can submit it so that our delivery partner will come to your home to pick up the product ma'am. [noise] You have to pack that product in a sealed way
    Speech142.645147.10198587502and you can hand with this to the delivery boy, he will take over the product
    Speech144.818145.59693048179Okay ma'am.
    Noise147.102147.450--
    Speech147.630150.14598587502After that, you can reorder the same product.
    Noise150.214150.483--
    Speech152.770156.79493048179[filler] Okay ma'am okay. How many days it will take [filler]
    Noise154.472154.719--
    Noise155.910157.113--
    Speech157.318158.94393048179can I get that product again?
    Noise158.068159.135--
    Speech159.471161.52098587502It will take maximum seven days ma'am.
    Speech163.169164.56893048179it will take a seven days
    Speech163.746164.29498587502Yes
    Speech164.996173.29493048179Okay ma'am okay, then I will write there a feedback in your website and a or if I have any doubts I will message you.
    Noise165.551165.866--
    Noise167.753169.045--
    Noise170.326173.461--
    Speech173.596182.06898587502Yeah okay ma'am in the chat itself Buy zone chat itself you can have a text message [noise] and we will help you in whatever the way you need.
    Speech180.496181.14593048179Yeah
    Speech183.717187.37093048179Yes ma'am I know there is a chat in your website I saw that okay.
    Speech187.395188.04498587502Okay ma'am.
    Speech189.145190.49593048179Okay ma'am [filler]
    Speech190.645192.66998587502anything else you want to ask ma'am?
    Speech191.193192.09293048179and I
    Noise193.393195.129--
    Speech193.645203.31893048179yes ma'am I order another one product [filler] it~ it will~ it will take more delay [filler] it's delay from your side ma'am?
    Noise196.663198.304--
    Noise201.967202.461--
    Speech203.967207.44398587502Can I know the product code or something?
    Noise207.742208.911--
    Speech208.245211.66993048179[filler] Yes ma'am <initial>VKU</initial> one three four five ma'am.
    Noise211.214211.371--
    Speech211.770213.81898587502Okay please be in the line ma'am.
    Noise215.394215.989--
    Speech215.995216.74593048179Okay ma'am.
    Speech218.620220.03498587502Ma'am you have ordered on which date?
    Noise220.058220.941--
    Speech222.443223.91993048179[filler] May twenty ma'am
    Noise222.592223.467--
    Speech223.943227.79498587502May twenty, did you get any message like when will you receive this product?
    Speech230.019237.86693048179[filler] Today is date ma'am receiving date but still I did~ I didn't get the now that material.
    Noise234.529237.810--
    Speech237.919244.39498587502Okay ma'am your product is under delay in manufacturing unit ma'am. this product we are receiving from the third party.
    Speech246.394247.14493048179Okay
    Speech246.616255.96798587502Not directly from the amazon, it is from the third party. [noise] So the manufacturing unit is delaying it [noise] so it will be received for you within this Saturday ma'am.
    Speech258.319268.61993048179[filler] Okay ma'am. But okay please send the product check the product and send ma'am. [filler] I ordered many products in your Buy zone app
    Speech268.918271.44493048179but it will receive damaged
    Noise269.069269.718--
    Speech271.769279.59393048179[filler] some damaged and some~ some somethings it will be I ordered one color but received the different color like that
    Noise272.736279.468--
    Speech279.918280.41898587502[filler]
    Speech280.817282.56798587502Ma'am will you check the
    Speech282.043282.71893048179[filler]
    Speech284.218288.01698587502patterns and all choosing colors and all did you checked and choose?
    Speech289.391298.16893048179Yes ma'am I~ I will choose the color~ I will choose one color but product received at my side it will change that color
    Noise289.788298.979--
    Speech298.543300.26693048179it will send a different color
    Speech300.843315.56798587502Then also you can go to the same product review or [noise] feedback page and you can give you the feedback so that the same like this we will send the delivery boy so that you can return that product and give again, but it will take
    Speech316.067317.76698587502some one week~ one more week.
    Speech320.341326.19293048179Yeah, I feel take some days ma'am so you'll have to check and send that material ma'am.
    Speech325.567332.69298587502Okay ma'am I will take your point in my side so we will surely check out this ma'am thereafter it will not happen ma'am.
    Speech330.641330.96693048179[filler]
    Noise333.625335.885--
    Speech334.442349.21693048179Most of the items that is the jewelry item means it will always damaged items ma'am. Some (()) product Like that some damage is done in jewelry side so you have to say that jewelry section
    Noise338.080343.552--
    Speech349.867350.94298587502Okay okay
    Speech350.567354.39193048179and say~ ss~ said in my reviews ma'am.
    Noise351.241354.112--
    Speech354.367368.63198587502Okay ma'am but we are tie-up with so many partners. [noise] we are not directly giving the product. [noise] so whenever you buy a product in you will be having the feedback page [noise] you can go and check the reviews before buying any products
    Noise361.894362.391--
    Speech368.688378.91298587502because we are not directly giving you the product we Buy zone. [noise] So we have a tied-up partner. Even a small venture can also sell any item using our app. [noise]
    Speech374.314375.11593048179Okay ma'am.
    Speech378.958385.61598587502So before getting any product you just go inside that product page and go to the review section
    Speech381.641382.43993048179[filler]
    Speech385.915398.26698587502you just check whether the person who bought before have given any bad comments or not [noise] so that we can check the comments and after that you can buy it ma'am so that we can assure you that you will get the good product.
    Noise395.035395.642--
    Speech400.841403.16593048179Okay ma'am now I understand your procedure.
    Noise400.853403.586--
    Speech403.415406.85693048179Okay, thank you for your (()) information ma'am. [filler]
    Speech405.341411.31498587502Yeah sure ma'am we are here to deliver all over the world. [noise] So you just have a review check review
    Noise407.385407.939--
    Speech410.514410.88993048179[filler]
    Speech411.564415.83898587502and then you can order so that you will [noise] have receive the good product ma'am.
    Speech413.939414.33893048179Yes
    Speech417.588424.59393048179Okay okay next time whenever I order the product I through the reviews first after that I will order the product ma'am okay?
    Noise421.689423.934--
    Speech423.935424.71398587502Yeah ma'am.
    Speech425.814428.01493048179Thank you for your information ma'am for that
    Noise425.991427.991--
    Speech428.290429.06593048179[filler]
    Speech428.990430.88998587502Anything else you want to ask ma'am?
    Speech429.726430.21093048179[filler]
    Speech432.665437.86593048179[filler] No ma'am [filler] I~ you said the more information for me.
    Noise435.384437.923--
    Speech438.213439.04098587502Okay ma'am.
    Speech439.490443.29098587502So do you~ do you have buying membership in the Buy zone app?
    Speech440.588442.51493048179[filler] You are saying [filler]
    Speech445.213448.24093048179No ma'am I don't have that info~ membership ma'am.
    Speech448.389453.71398587502It is a good offer ma'am now also you will be getting the prime membership for triple nine amount.
    Speech454.240461.98798587502only triple nine you have to pay [noise] and for the all the order you are making [noise] you will get delivery charges as a free. [noise]
    Speech463.737466.18993048179Okay okay, per year or per month?
    Noise464.047465.429--
    Speech465.639467.55898587502Per month you have to pay triple nine ma'am.
    Speech469.411472.48793048179Per month triple ma'am? okay okay.
    Speech472.088474.26498587502You're asking for per month or per year ma'am?
    Speech475.615476.70993048179Per year ma'am.
    Speech476.230477.76298587502Per year triple nine only ma'am.
    Noise477.721478.148--
    Speech479.730480.71993048179Okay ma'am okay okay
    Speech479.791483.50498587502For per year triple nine only if you are getting it you will get the delivery fees.
    Speech483.737493.98798587502you will not charge the delivery fee. you can get the whatever the product you order you can get without the delivery fees. [noise] and also you will be having some lightning (()).
    Noise488.487489.264--
    Speech496.588498.46393048179Okay ma'am good [filler]
    Speech496.814501.53898587502You will get some products in very low price only for prime membership we are offering them ma'am.
    Speech503.237509.66393048179Okay ma'am okay I will discuss with my husband and I will pay that amount.
    Speech509.913510.98798587502Yeah sure ma'am.
    Speech511.338513.17198587502Thank you for contacting Buy zone ma'am.
    Noise513.172513.461--
    Noise514.738515.687--
    Speech515.086516.23893048179Okay thank you.

    TRANSCRIPTION

    TIMETRANSCRIPT
    0.274
    1.338    		Hello Futurebee
    1.318
    2.477    		Hello Futurebee
    1.390
    1.907    		-
    2.669
    3.499    		-
    3.548
    6.349    		Welcome to Buy zone. How can I help you ma'am?
    7.724
    11.399    		[filler] Yes ma'am, I'm ch~ I'm chen~ I'm from Chennai Tamilnadu.
    8.705
    13.051    		-
    12.147
    16.274    		[filler] I ordered one product in your Buy zone website.
    13.843
    15.096    		-
    15.900
    16.390    		-
    16.498
    17.399    		Okay
    16.699
    20.949    		[filler] Yesterday I received that product with damage.
    18.442
    21.224    		-
    21.873
    24.224    		[filler] Sorry for the inconvenience ma'am.
    23.548
    23.998    		Can I
    25.403
    26.658    		-
    26.172
    30.274    		Okay okay, what is the procedure to exchange this item?
    27.150
    27.397    		-
    28.199
    29.472    		-
    30.349
    36.698    		You need the same item without damage or you need to order some other item for this price?
    38.597
    42.597    		No ma'am I need the same item with good quality.
    41.225
    42.512    		-
    42.774
    48.923    		Okay ma'am, then after receiving you might have received a notification in your Buy zone app, right?
    51.548
    64.623    		So in that app itself, it will ask for a feedback. [noise] So you can go to that feedback form and right us the product is damaged. [noise] and also you have to take a photo of the product which is damaged and upload there ma'am.
    51.921
    52.871    		Yes ma'am
    67.114
    70.795    		Okay ma'am okay. [filler] How (())
    67.467
    68.885    		and then below that
    68.875
    69.992    		-
    71.248
    76.969    		Yeah, there you have to write what is the damage in that product [noise] and when did you order it
    77.554
    79.329    		when did you order this product?
    80.359
    80.584    		-
    81.206
    87.180    		Ma'am I ordered a [filler] May fifth Okay, today the date is may twenty-two.
    87.695
    89.352    		Okay ma'am, when you [noise] get
    88.346
    90.873    		So I got this product also very delay
    91.278
    91.980    		-
    91.995
    93.647    		When did you received this product?
    95.495
    98.822    		[filler] Yesterday only I received this product ma'am, may twenty-one.
    98.745
    107.697    		Okay ma'am. From after receiving this product, within twelve days you have to put the feedback or comment. [noise] to reach a change that product ma'am.
    110.046
    112.596    		[filler] It will take twelve days ma'am?
    112.272
    122.753    		No ma'am now itself you can apply for the return. [noise] within twelve days you have to apply for the return after twelve days if you are applying for the return means we will not take back.
    118.877
    119.068    		-
    123.034
    123.236    		-
    125.152
    130.572    		okay ma'am okay, okay today I will [filler] [filler] write the review on your website ma'am, okay?
    126.910
    127.315    		-
    130.997
    142.187    		Okay ma'am you can put there feedback [noise] and you can submit it so that our delivery partner will come to your home to pick up the product ma'am. [noise] You have to pack that product in a sealed way
    142.645
    147.101    		and you can hand with this to the delivery boy, he will take over the product
    144.818
    145.596    		Okay ma'am.
    147.102
    147.450    		-
    147.630
    150.145    		After that, you can reorder the same product.
    150.214
    150.483    		-
    152.770
    156.794    		[filler] Okay ma'am okay. How many days it will take [filler]
    154.472
    154.719    		-
    155.910
    157.113    		-
    157.318
    158.943    		can I get that product again?
    158.068
    159.135    		-
    159.471
    161.520    		It will take maximum seven days ma'am.
    163.169
    164.568    		it will take a seven days
    163.746
    164.294    		Yes
    164.996
    173.294    		Okay ma'am okay, then I will write there a feedback in your website and a or if I have any doubts I will message you.
    165.551
    165.866    		-
    167.753
    169.045    		-
    170.326
    173.461    		-
    173.596
    182.068    		Yeah okay ma'am in the chat itself Buy zone chat itself you can have a text message [noise] and we will help you in whatever the way you need.
    180.496
    181.145    		Yeah
    183.717
    187.370    		Yes ma'am I know there is a chat in your website I saw that okay.
    187.395
    188.044    		Okay ma'am.
    189.145
    190.495    		Okay ma'am [filler]
    190.645
    192.669    		anything else you want to ask ma'am?
    191.193
    192.092    		and I
    193.393
    195.129    		-
    193.645
    203.318    		yes ma'am I order another one product [filler] it~ it will~ it will take more delay [filler] it's delay from your side ma'am?
    196.663
    198.304    		-
    201.967
    202.461    		-
    203.967
    207.443    		Can I know the product code or something?
    207.742
    208.911    		-
    208.245
    211.669    		[filler] Yes ma'am <initial>VKU</initial> one three four five ma'am.
    211.214
    211.371    		-
    211.770
    213.818    		Okay please be in the line ma'am.
    215.394
    215.989    		-
    215.995
    216.745    		Okay ma'am.
    218.620
    220.034    		Ma'am you have ordered on which date?
    220.058
    220.941    		-
    222.443
    223.919    		[filler] May twenty ma'am
    222.592
    223.467    		-
    223.943
    227.794    		May twenty, did you get any message like when will you receive this product?
    230.019
    237.866    		[filler] Today is date ma'am receiving date but still I did~ I didn't get the now that material.
    234.529
    237.810    		-
    237.919
    244.394    		Okay ma'am your product is under delay in manufacturing unit ma'am. this product we are receiving from the third party.
    246.394
    247.144    		Okay
    246.616
    255.967    		Not directly from the amazon, it is from the third party. [noise] So the manufacturing unit is delaying it [noise] so it will be received for you within this Saturday ma'am.
    258.319
    268.619    		[filler] Okay ma'am. But okay please send the product check the product and send ma'am. [filler] I ordered many products in your Buy zone app
    268.918
    271.444    		but it will receive damaged
    269.069
    269.718    		-
    271.769
    279.593    		[filler] some damaged and some~ some somethings it will be I ordered one color but received the different color like that
    272.736
    279.468    		-
    279.918
    280.418    		[filler]
    280.817
    282.567    		Ma'am will you check the
    282.043
    282.718    		[filler]
    284.218
    288.016    		patterns and all choosing colors and all did you checked and choose?
    289.391
    298.168    		Yes ma'am I~ I will choose the color~ I will choose one color but product received at my side it will change that color
    289.788
    298.979    		-
    298.543
    300.266    		it will send a different color
    300.843
    315.567    		Then also you can go to the same product review or [noise] feedback page and you can give you the feedback so that the same like this we will send the delivery boy so that you can return that product and give again, but it will take
    316.067
    317.766    		some one week~ one more week.
    320.341
    326.192    		Yeah, I feel take some days ma'am so you'll have to check and send that material ma'am.
    325.567
    332.692    		Okay ma'am I will take your point in my side so we will surely check out this ma'am thereafter it will not happen ma'am.
    330.641
    330.966    		[filler]
    333.625
    335.885    		-
    334.442
    349.216    		Most of the items that is the jewelry item means it will always damaged items ma'am. Some (()) product Like that some damage is done in jewelry side so you have to say that jewelry section
    338.080
    343.552    		-
    349.867
    350.942    		Okay okay
    350.567
    354.391    		and say~ ss~ said in my reviews ma'am.
    351.241
    354.112    		-
    354.367
    368.631    		Okay ma'am but we are tie-up with so many partners. [noise] we are not directly giving the product. [noise] so whenever you buy a product in you will be having the feedback page [noise] you can go and check the reviews before buying any products
    361.894
    362.391    		-
    368.688
    378.912    		because we are not directly giving you the product we Buy zone. [noise] So we have a tied-up partner. Even a small venture can also sell any item using our app. [noise]
    374.314
    375.115    		Okay ma'am.
    378.958
    385.615    		So before getting any product you just go inside that product page and go to the review section
    381.641
    382.439    		[filler]
    385.915
    398.266    		you just check whether the person who bought before have given any bad comments or not [noise] so that we can check the comments and after that you can buy it ma'am so that we can assure you that you will get the good product.
    395.035
    395.642    		-
    400.841
    403.165    		Okay ma'am now I understand your procedure.
    400.853
    403.586    		-
    403.415
    406.856    		Okay, thank you for your (()) information ma'am. [filler]
    405.341
    411.314    		Yeah sure ma'am we are here to deliver all over the world. [noise] So you just have a review check review
    407.385
    407.939    		-
    410.514
    410.889    		[filler]
    411.564
    415.838    		and then you can order so that you will [noise] have receive the good product ma'am.
    413.939
    414.338    		Yes
    417.588
    424.593    		Okay okay next time whenever I order the product I through the reviews first after that I will order the product ma'am okay?
    421.689
    423.934    		-
    423.935
    424.713    		Yeah ma'am.
    425.814
    428.014    		Thank you for your information ma'am for that
    425.991
    427.991    		-
    428.290
    429.065    		[filler]
    428.990
    430.889    		Anything else you want to ask ma'am?
    429.726
    430.210    		[filler]
    432.665
    437.865    		[filler] No ma'am [filler] I~ you said the more information for me.
    435.384
    437.923    		-
    438.213
    439.040    		Okay ma'am.
    439.490
    443.290    		So do you~ do you have buying membership in the Buy zone app?
    440.588
    442.514    		[filler] You are saying [filler]
    445.213
    448.240    		No ma'am I don't have that info~ membership ma'am.
    448.389
    453.713    		It is a good offer ma'am now also you will be getting the prime membership for triple nine amount.
    454.240
    461.987    		only triple nine you have to pay [noise] and for the all the order you are making [noise] you will get delivery charges as a free. [noise]
    463.737
    466.189    		Okay okay, per year or per month?
    464.047
    465.429    		-
    465.639
    467.558    		Per month you have to pay triple nine ma'am.
    469.411
    472.487    		Per month triple ma'am? okay okay.
    472.088
    474.264    		You're asking for per month or per year ma'am?
    475.615
    476.709    		Per year ma'am.
    476.230
    477.762    		Per year triple nine only ma'am.
    477.721
    478.148    		-
    479.730
    480.719    		Okay ma'am okay okay
    479.791
    483.504    		For per year triple nine only if you are getting it you will get the delivery fees.
    483.737
    493.987    		you will not charge the delivery fee. you can get the whatever the product you order you can get without the delivery fees. [noise] and also you will be having some lightning (()).
    488.487
    489.264    		-
    496.588
    498.463    		Okay ma'am good [filler]
    496.814
    501.538    		You will get some products in very low price only for prime membership we are offering them ma'am.
    503.237
    509.663    		Okay ma'am okay I will discuss with my husband and I will pay that amount.
    509.913
    510.987    		Yeah sure ma'am.
    511.338
    513.171    		Thank you for contacting Buy zone ma'am.
    513.172
    513.461    		-
    514.738
    515.687    		-
    515.086
    516.238    		Okay thank you.

    Dataset Demographics

    Details Headline

    Language

    English

    Language code

    en-In

    Country

    India

    Accents

    Chandigarh,...more

    Gender Distribution

    M:60, F:40

    Age Group

    18-70

    Audio File Details

    Details Headline

    Environment

    Silent, Noisy

    Bit Depth

    16 bit

    Format

    wav

    Sample rate

    8khz & 16khz

    Channel

    Dual separate channel

    Audio file duration

    5-15 minutes

    Read the License Terms

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