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English (India) Call Center Speech Dataset for Healthcare
The audio dataset comprises call center conversations for the Healthcare domain, featuring native English speakers from India. It includes speech data, detailed metadata and accurate transcriptions.
Category
Unscripted Call Center Conversations
Total Volume
30 Speech Hours
Last updated
Jun 2024
Number of participants
60
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About this Off-the-shelf Speech Dataset
Introduction
Welcome to the Indian English Call Center Speech Dataset for the Healthcare domain designed to enhance the development of call center speech recognition models specifically for the Healthcare industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.
Speech Data
This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Healthcare domain, designed to build robust and accurate customer service speech technology.
•
Speakers:
60 expert native Indian English speakers from the FutureBeeAI Community.
•
Regions:
Different states/provinces of India, ensuring a balanced representation of Indian accents, dialects, and demographics.
•
Participant Profile:
Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.
•
Conversation Nature:
Unscripted and spontaneous conversations between call center agents and customers.
•
Call Duration:
Average duration of 5 to 15 minutes per call.
•
Formats:
WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.
•
Environment:
Without background noise and without echo.
Topic Diversity
This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.
•Appointment Scheduling
•New Patient Registration
•Surgery Consultation
•Consultation regarding Diet, and many more
•Appointment Reminder
•Health and Wellness Subscription Programs
•Lab Tests Results
•Health Risk Assessments
•Preventive Care Reminders, and many more
This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.
Transcription
To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:
•
Speaker-wise Segmentation:
Time-coded segments for both agents and customers.
•
Non-Speech Labels:
Tags and labels for non-speech elements.
•
Word Error Rate:
Word error rate is less than 5% thanks to the dual layer of QA.
These ready-to-use transcriptions accelerate the development of the Healthcare domain call center conversational AI and ASR models for the Indian English language.
Metadata
The dataset provides comprehensive metadata for each conversation and participant:
•
Participant Metadata:
Unique identifier, age, gender, country, state, district, accent and dialect.
•
Conversation Metadata:
Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.
This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of Indian English call center speech recognition models.
Usage and Applications
This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Healthcare domain. Potential use cases include:
•
Speech Recognition Models:
Training and fine-tuning speech recognition models for Indian English.
•
Speech Analytics Models:
Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Healthcare sector.
•
Smart Assistants and Chatbots:
Developing conversational agents and virtual assistants for customer service in the Healthcare industries.
•
Sentiment Analysis:
Analyzing customer sentiment and improving customer experience based on call center interactions.
•
Generative AI:
Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Healthcare domain.
Secure and Ethical Collection
•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.
•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.
•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.
•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.
•The dataset does not contain any copyrighted content.
Updates and Customization
Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.
•
Environmental Conditions:
Custom collection in specific environmental conditions upon request.
•
Sample Rates:
Customizable from 8kHz to 48kHz.
•
Transcription Customization:
Tailored to specific guidelines and requirements.
License
This Healthcare domain call center audio dataset is created by FutureBeeAI and is available for commercial use.
Use Cases
Call Center Conversational AI
ASR
Chatbot
Language Modelling
TTS
Speech Analytics
Dataset Sample(s)
ATTRIBUTES
| Channel 1 | Channel 2 | Format |
|---|---|---|
| Female(56) | Male(65) | wav, json |
TRANSCRIPTION
| LABEL | START | END | CHANNEL | TRANSCRIPT |
|---|---|---|---|---|
| Speech | 0.075 | 1.375 | 69747669 | Hello Futurebee. |
| Speech | 2.875 | 4.250 | 24908443 | Hello Futurebee. |
| Speech | 5.974 | 7.025 | 69747669 | Good morning. |
| Speech | 7.450 | 8.525 | 24908443 | Good morning madam. |
| Speech | 11.175 | 14.775 | 69747669 | [filler] Can you help me for some health care things? |
| Speech | 17.600 | 18.524 | 24908443 | Yes madam. |
| Speech | 19.500 | 21.875 | 24908443 | Am a mediclaim [filler] agent. |
| Speech | 23.300 | 23.975 | 69747669 | <lang:Foreign>हाँ</lang:Foreign> |
| Speech | 24.625 | 29.024 | 69747669 | okay <lang:Foreign>तो</lang:Foreign> can you suggest me some good |
| Speech | 29.699 | 32.500 | 69747669 | [filler] health care products because |
| Speech | 33.600 | 37.725 | 69747669 | nowdays als~ I see all uncertainaty everywhere |
| Speech | 38.450 | 39.423 | 69747669 | so |
| Speech | 41.100 | 46.548 | 69747669 | [filler] like I get scared what things what will happen sometimes. |
| Speech | 41.200 | 42.125 | 24908443 | true madam |
| Speech | 47.750 | 52.899 | 69747669 | so can you suggest me some good products [filler] about it? |
| Speech | 53.548 | 54.100 | 24908443 | yes |
| Speech | 54.600 | 57.524 | 24908443 | no worries madam. there is nothing to get scared of because |
| Speech | 58.048 | 62.076 | 24908443 | one day eventually everyone has to go from this earth, that is |
| Speech | 62.850 | 64.049 | 24908443 | the certanity. |
| Speech | 63.526 | 64.549 | 69747669 | that is (()) |
| Speech | 65.126 | 66.251 | 69747669 | that is sure |
| Speech | 65.349 | 70.974 | 24908443 | so what yes sure sure so who~ whose may I know how you got my reference madam? |
| Speech | 73.400 | 79.551 | 69747669 | I ha~ I was going through [filler] means health care products, so I saw a video |
| Speech | 78.275 | 79.001 | 24908443 | [filler] |
| Speech | 80.575 | 83.200 | 24908443 | <lang:Foreign>हाँ</lang:Foreign> okay okay I recently posted (()) |
| Speech | 81.224 | 87.400 | 69747669 | one is two three mini [filler] videos I had seen so I liked your's more |
| Speech | 86.575 | 87.200 | 24908443 | [filler] |
| Speech | 87.974 | 96.575 | 69747669 | so I thought of calling you and I could not get your number first but later I could search it and I got your number also |
| Speech | 89.525 | 90.150 | 24908443 | got it |
| Speech | 90.849 | 91.676 | 24908443 | thank you mam |
| Speech | 93.974 | 94.676 | 24908443 | [filler] |
| Speech | 97.525 | 102.900 | 69747669 | so I wanted to know some health care, good health care products. |
| Speech | 99.525 | 100.400 | 24908443 | okay |
| Speech | 104.176 | 107.849 | 69747669 | so whatever queries you have you can ask me. |
| Speech | 106.501 | 107.150 | 24908443 | sure |
| Speech | 110.450 | 116.677 | 24908443 | yes madam. basically what I will need is how many persons are there in your family? |
| Speech | 113.599 | 114.349 | 69747669 | [filler] |
| Speech | 118.126 | 118.902 | 69747669 | okay |
| Speech | 118.626 | 126.052 | 24908443 | and I will need birth date of each. You can just send it by [filler] whatsapp later on madam. I I will explain you the |
| Speech | 120.075 | 120.777 | 69747669 | [filler] |
| Speech | 126.777 | 127.602 | 69747669 | okay |
| Speech | 126.802 | 130.002 | 24908443 | various plans what we have. the best plans what we have |
| Speech | 131.127 | 133.026 | 24908443 | because our company is |
| Speech | 133.699 | 134.502 | 69747669 | [filler] |
| Speech | 133.727 | 136.776 | 24908443 | one of the top most three companies. if you can see. |
| Speech | 138.324 | 140.252 | 24908443 | on [filler] web also |
| Speech | 140.852 | 141.574 | 69747669 | okay |
| Speech | 141.526 | 145.227 | 24908443 | so we take pride in the (()) this company. yes yes. |
| Speech | 142.627 | 144.800 | 69747669 | yah I have seen on website. |
| Speech | 145.852 | 146.300 | 24908443 | good |
| Speech | 146.352 | 147.127 | 69747669 | okay |
| Speech | 149.401 | 152.602 | 24908443 | so what we have is a family floater type of thing. |
| Speech | 153.449 | 155.502 | 24908443 | in which we cover |
| Speech | 155.199 | 155.877 | 69747669 | <lang:Foreign>आ हा</lang:Foreign> |
| Speech | 156.199 | 159.026 | 24908443 | offer cover health cover for entire family |
| Speech | 156.776 | 157.401 | 69747669 | [filler] |
| Speech | 160.574 | 166.449 | 24908443 | because what happened is that as you rightly said there is uncertainty everywhere specially from |
| Speech | 162.477 | 163.276 | 69747669 | okay |
| Speech | 166.300 | 166.901 | 69747669 | [filler] |
| Speech | 167.574 | 168.602 | 24908443 | corona |
| Speech | 168.727 | 169.574 | 69747669 | [filler] |
| Speech | 172.925 | 173.727 | 69747669 | yes |
| Speech | 173.002 | 178.550 | 24908443 | so in that any family [filler] those who were having health [filler] mediclaim |
| Speech | 175.002 | 175.953 | 69747669 | that is true |
| Speech | 179.425 | 183.853 | 24908443 | that they could easy [filler] they could i would say not easily but they could |
| Speech | 180.276 | 180.978 | 69747669 | [filler] |
| Speech | 184.526 | 185.603 | 24908443 | pass through it |
| Speech | 186.276 | 191.800 | 24908443 | with not much of [filler] money problem but those who didn't have it they had big problem |
| Speech | 192.776 | 196.002 | 24908443 | with the money because it costed heavily |
| Speech | 196.026 | 196.703 | 69747669 | yes |
| Speech | 197.203 | 198.352 | 24908443 | during corona (()) |
| Speech | 197.953 | 198.675 | 69747669 | yes |
| Speech | 199.175 | 200.703 | 24908443 | and every [filler] people |
| Speech | 199.300 | 206.953 | 69747669 | yes actually after that only after that only we thought of taking care of our full family. |
| Speech | 207.328 | 215.078 | 69747669 | because till that time we used to think there is no need there is no need only cough and cold like [filler] so it's not very big issue |
| Speech | 208.925 | 209.925 | 24908443 | yah understand |
| Speech | 214.901 | 215.651 | 24908443 | [filler] |
| Speech | 215.776 | 221.103 | 69747669 | but now days like after corona only we got all all of us got worried about it |
| Speech | 217.453 | 218.377 | 24908443 | [filler] |
| Speech | 222.703 | 223.627 | 69747669 | so |
| Speech | 222.877 | 228.828 | 24908443 | yes yes yes we should thank god that we every [filler] one who is alive presently |
| Speech | 230.675 | 232.002 | 24908443 | we should thank god for that |
| Speech | 232.651 | 238.276 | 24908443 | so what I was saying that it's a family floater it offers protection for to the entire family |
| Speech | 234.526 | 235.229 | 69747669 | yes |
| Speech | 236.854 | 237.377 | 69747669 | [filler] |
| Speech | 238.329 | 239.104 | 69747669 | [filler] |
| Speech | 239.679 | 243.026 | 24908443 | and [filler] and to work out (()) |
| Speech | 241.776 | 242.627 | 69747669 | okay |
| Speech | 243.604 | 250.329 | 24908443 | exact what to say the money part of it I will need the full data from you like names and [filler] date of births from |
| Speech | 251.151 | 252.679 | 24908443 | all the family members |
| Speech | 254.979 | 260.052 | 24908443 | you can also include. are you earning member madam or your husband will be [filler]? |
| Speech | 255.829 | 256.629 | 69747669 | okay |
| Speech | 261.653 | 262.879 | 24908443 | to pay (()) |
| Speech | 262.427 | 267.853 | 69747669 | no I am not an earning member we are dependent I am dependent on my husband |
| Speech | 264.177 | 265.353 | 24908443 | okay I understand |
| Speech | 268.052 | 270.204 | 24908443 | okay fine so he can cover |
| Speech | 270.754 | 274.329 | 24908443 | elderly [filler] parents also in the same floater |
| Speech | 276.004 | 277.829 | 69747669 | okay that is nice |
| Speech | 277.653 | 286.129 | 24908443 | yes and upto [filler] children upto twenty five age are covered by husband and after twenty five child has to take his |
| Speech | 287.103 | 289.004 | 24908443 | independent health plan |
| Speech | 291.204 | 292.180 | 69747669 | okay |
| Speech | 291.478 | 294.204 | 24908443 | kay and what we offer is |
| Speech | 296.480 | 298.855 | 24908443 | I would say o~ one of the best |
| Speech | 300.204 | 308.355 | 24908443 | offers you you can find in the market like we pay even for the consumables like cotton waste or syringes or injections |
| Speech | 301.653 | 302.379 | 69747669 | [filler] |
| Speech | 309.254 | 310.153 | 24908443 | from that |
| Speech | 310.680 | 315.180 | 24908443 | from that we take care of [filler] so that we you don't have to pay anything |
| Speech | 311.480 | 312.329 | 69747669 | okay |
| Speech | 316.129 | 319.778 | 24908443 | it's completely cashless type of insurance you will get |
| Speech | 321.403 | 324.379 | 24908443 | and we also cover one of [filler] few topmost |
| Speech | 324.028 | 324.930 | 69747669 | okay |
| Speech | 325.129 | 326.153 | 24908443 | hospitals |
| Speech | 326.855 | 328.105 | 24908443 | in every city |
| Speech | 328.754 | 332.403 | 24908443 | you can find our presence in all over india |
| Speech | 332.379 | 333.079 | 69747669 | okay |
| Speech | 335.305 | 347.504 | 69747669 | okay one more query I have I want to ask because when we take this healthcare products that time every body tells yes this we provide that we provide |
| Speech | 338.605 | 339.555 | 24908443 | sure madam |
| Speech | 344.129 | 344.930 | 24908443 | [filler] |
| Speech | 347.730 | 351.805 | 69747669 | and when the time comes that is what I have heard I have not gone through that |
| Speech | 349.629 | 350.504 | 24908443 | [filler] |
| Speech | 352.754 | 365.656 | 69747669 | [filler] they last <lang:Foreign>में</lang:Foreign> they will say no this this [filler] this thing you have not provided this certificate you didn't provide that certificate you didn't provide and then last minute they don't give anything |
| Speech | 354.706 | 355.480 | 24908443 | [filler] |
| Speech | 366.180 | 371.254 | 69747669 | or they make us [filler] life [filler] like too much [filler] |
| Speech | 367.355 | 367.906 | 24908443 | [filler] |
| Speech | 370.177 | 370.850 | 24908443 | oh |
| Speech | 371.906 | 376.879 | 69747669 | (()) we have to the yah yah that I don't want |
| Speech | 374.831 | 376.480 | 24908443 | run around from pole to pole |
| Speech | 378.031 | 390.180 | 69747669 | and mainly main big big [filler] diseases are also taken care of in this product or again we have to pay some extra for that is |
| Speech | 378.129 | 378.879 | 24908443 | yes madam |
| Speech | 379.805 | 380.781 | 24908443 | correct madam |
| Speech | 391.879 | 392.581 | 69747669 | can you |
| Speech | 392.156 | 401.004 | 24908443 | madam certain diseases like cancer you have to have add on to that at a very little cost but you have to pay extra but it will be evry less |
| Speech | 398.105 | 398.930 | 69747669 | okay |
| Speech | 402.206 | 405.879 | 24908443 | and [filler] see our settlement claim settlement ratio |
| Speech | 406.581 | 408.456 | 24908443 | is about ninety five percent |
| Speech | 408.382 | 409.182 | 69747669 | [filler] |
| Speech | 410.307 | 413.581 | 24908443 | which is very good considering that's why we are |
| Speech | 411.607 | 412.357 | 69747669 | okay |
| Speech | 413.982 | 414.656 | 69747669 | [filler] |
| Speech | 415.007 | 417.982 | 24908443 | featuring among three companies of India |
| Speech | 418.781 | 427.831 | 24908443 | and as you I say there are claims are not paid see madam there are certain [filler] formalities to be completed which are essentials |
| Speech | 420.932 | 421.807 | 69747669 | okay |
| Speech | 428.906 | 433.331 | 24908443 | without which even we also will not be able to let me be very frank with you |
| Speech | 429.807 | 430.557 | 69747669 | [filler] |
| Speech | 431.257 | 431.956 | 69747669 | [filler] |
| Speech | 433.932 | 438.482 | 24908443 | [filler] we also will not [filler] settle your claim unless we have basic |
| Speech | 437.406 | 438.257 | 69747669 | okay |
| Speech | 439.057 | 440.607 | 24908443 | minimum documents |
| Speech | 443.456 | 443.857 | 24908443 | yah |
| Speech | 444.307 | 445.007 | 69747669 | okay |
| Speech | 445.706 | 446.857 | 69747669 | (()) |
| Speech | 445.807 | 454.206 | 24908443 | but see as I said it will be total cashless type of treatments so you will not have to worry about paying anything at the hospital |
| Speech | 447.331 | 448.007 | 69747669 | (()) |
| Speech | 454.807 | 456.357 | 24908443 | we will take care of that |
| Speech | 457.706 | 466.757 | 69747669 | okay and one more thing I am distur~ interrupting again [filler] do we have to pay yearly or six monthly because the amount may [filler] like |
| Speech | 461.257 | 461.857 | 24908443 | yah |
| Speech | 467.283 | 475.932 | 69747669 | it will be a quiet big amount so if we pays [filler] by [filler] every six months is it okay or you need yearly payments? |
| Speech | 478.583 | 488.408 | 24908443 | madam we are flexible in that and we can accept quarterly payment also, we can have half yearly payment also, yearly payment also. We even provide (()) |
| Speech | 487.358 | 495.307 | 69747669 | No half yearly is, half yearly is okay [filler] but not quarterly. Half yearly like six months after six months we can pay. |
| Speech | 490.783 | 491.408 | 24908443 | fine. |
| Speech | 493.783 | 494.382 | 24908443 | oh. |
| Speech | 497.658 | 498.358 | 24908443 | Okay madam. |
| Speech | 498.658 | 500.033 | 69747669 | Okay so, |
| Speech | 499.932 | 500.983 | 24908443 | So, what I have |
| Speech | 501.158 | 507.608 | 69747669 | [filler] will you come and explain, will you come and explain to us at home like all of us will be there |
| Speech | 502.757 | 503.858 | 24908443 | yah (()) me madam |
| Speech | 508.158 | 521.633 | 69747669 | then they if anyone of us (()) anyone wants to know something more they can ask you there because I will be asking you here on the phone they you will explain me |
| Speech | 510.507 | 511.156 | 24908443 | exact |
| Speech | 517.633 | 518.831 | 24908443 | more yah correct. |
| Speech | 520.331 | 520.932 | 24908443 | then |
| Speech | 522.033 | 523.932 | 69747669 | then I won't able to |
| Speech | 524.533 | 528.682 | 69747669 | explain same way to the my family members. |
| Speech | 524.682 | 525.331 | 24908443 | [filler] |
| Speech | 529.408 | 537.182 | 69747669 | so I request you to come home and then you explain the all the products or you can till then |
| Speech | 531.932 | 532.609 | 24908443 | (()) |
| Speech | 537.884 | 539.634 | 69747669 | whatever you have in mind. |
| Speech | 541.484 | 553.158 | 24908443 | It will be my pleasure madam I was about to suggest same thing that if you can spare about half an hour and give an appointment so everybody is present that time I can very well come and explain you whole thing. |
| Speech | 547.581 | 548.331 | 69747669 | [filler] |
| Speech | 551.932 | 552.759 | 69747669 | [filler] |
| Speech | 554.234 | 559.182 | 24908443 | and any queries you or any other person has you can settle it there and there. |
| Speech | 556.109 | 556.884 | 69747669 | okay. |
| Speech | 560.134 | 565.158 | 24908443 | okay madam? So, what I would request you to send me this your home address. |
| Speech | 560.734 | 561.283 | 69747669 | [filler] |
| Speech | 562.706 | 563.307 | 69747669 | okay. |
| Speech | 563.884 | 564.557 | 69747669 | okay. |
| Speech | 566.984 | 572.359 | 24908443 | and and as I said in the beginning that names and date of births for all the family members |
| Speech | 569.033 | 569.884 | 69747669 | okay. |
| Speech | 572.932 | 576.359 | 24908443 | so I will come prepared in that [filler] sense. |
| Speech | 576.734 | 577.432 | 69747669 | okay. |
| Speech | 576.884 | 577.609 | 24908443 | okay madam? |
| Speech | 578.932 | 582.908 | 69747669 | okay okay tomorrow then you can come. okay thank |
| Speech | 579.033 | 580.384 | 24908443 | thank you madam [noise] |
| Speech | 581.682 | 584.432 | 24908443 | What time madam? Eleven o' clock is okay for you? |
| Speech | 585.884 | 586.759 | 24908443 | (()) |
| Speech | 586.182 | 587.533 | 69747669 | yah that is better. |
| Speech | 587.634 | 589.009 | 24908443 | everybody will be available? |
| Speech | 588.307 | 592.134 | 69747669 | No morning morning eleven o' clock is okay. That is better. |
| Speech | 591.485 | 601.057 | 24908443 | yah tomorrow being Sunday we can, I hope everybody will be at home. Okay then madam. I'll see you tomorrow at ten o' clock. Please send me your address and date of births and names of everything. Thank you. |
| Speech | 595.682 | 597.134 | 69747669 | Yes. Oh. |
| Speech | 598.533 | 599.335 | 69747669 | Okay. |
| Speech | 601.888 | 602.759 | 69747669 | Okay. |
TRANSCRIPTION
| TIME | TRANSCRIPT |
|---|---|
| 0.075 1.375 | Hello Futurebee. |
| 2.875 4.250 | Hello Futurebee. |
| 5.974 7.025 | Good morning. |
| 7.450 8.525 | Good morning madam. |
| 11.175 14.775 | [filler] Can you help me for some health care things? |
| 17.600 18.524 | Yes madam. |
| 19.500 21.875 | Am a mediclaim [filler] agent. |
| 23.300 23.975 | <lang:Foreign>हाँ</lang:Foreign> |
| 24.625 29.024 | okay <lang:Foreign>तो</lang:Foreign> can you suggest me some good |
| 29.699 32.500 | [filler] health care products because |
| 33.600 37.725 | nowdays als~ I see all uncertainaty everywhere |
| 38.450 39.423 | so |
| 41.100 46.548 | [filler] like I get scared what things what will happen sometimes. |
| 41.200 42.125 | true madam |
| 47.750 52.899 | so can you suggest me some good products [filler] about it? |
| 53.548 54.100 | yes |
| 54.600 57.524 | no worries madam. there is nothing to get scared of because |
| 58.048 62.076 | one day eventually everyone has to go from this earth, that is |
| 62.850 64.049 | the certanity. |
| 63.526 64.549 | that is (()) |
| 65.126 66.251 | that is sure |
| 65.349 70.974 | so what yes sure sure so who~ whose may I know how you got my reference madam? |
| 73.400 79.551 | I ha~ I was going through [filler] means health care products, so I saw a video |
| 78.275 79.001 | [filler] |
| 80.575 83.200 | <lang:Foreign>हाँ</lang:Foreign> okay okay I recently posted (()) |
| 81.224 87.400 | one is two three mini [filler] videos I had seen so I liked your's more |
| 86.575 87.200 | [filler] |
| 87.974 96.575 | so I thought of calling you and I could not get your number first but later I could search it and I got your number also |
| 89.525 90.150 | got it |
| 90.849 91.676 | thank you mam |
| 93.974 94.676 | [filler] |
| 97.525 102.900 | so I wanted to know some health care, good health care products. |
| 99.525 100.400 | okay |
| 104.176 107.849 | so whatever queries you have you can ask me. |
| 106.501 107.150 | sure |
| 110.450 116.677 | yes madam. basically what I will need is how many persons are there in your family? |
| 113.599 114.349 | [filler] |
| 118.126 118.902 | okay |
| 118.626 126.052 | and I will need birth date of each. You can just send it by [filler] whatsapp later on madam. I I will explain you the |
| 120.075 120.777 | [filler] |
| 126.777 127.602 | okay |
| 126.802 130.002 | various plans what we have. the best plans what we have |
| 131.127 133.026 | because our company is |
| 133.699 134.502 | [filler] |
| 133.727 136.776 | one of the top most three companies. if you can see. |
| 138.324 140.252 | on [filler] web also |
| 140.852 141.574 | okay |
| 141.526 145.227 | so we take pride in the (()) this company. yes yes. |
| 142.627 144.800 | yah I have seen on website. |
| 145.852 146.300 | good |
| 146.352 147.127 | okay |
| 149.401 152.602 | so what we have is a family floater type of thing. |
| 153.449 155.502 | in which we cover |
| 155.199 155.877 | <lang:Foreign>आ हा</lang:Foreign> |
| 156.199 159.026 | offer cover health cover for entire family |
| 156.776 157.401 | [filler] |
| 160.574 166.449 | because what happened is that as you rightly said there is uncertainty everywhere specially from |
| 162.477 163.276 | okay |
| 166.300 166.901 | [filler] |
| 167.574 168.602 | corona |
| 168.727 169.574 | [filler] |
| 172.925 173.727 | yes |
| 173.002 178.550 | so in that any family [filler] those who were having health [filler] mediclaim |
| 175.002 175.953 | that is true |
| 179.425 183.853 | that they could easy [filler] they could i would say not easily but they could |
| 180.276 180.978 | [filler] |
| 184.526 185.603 | pass through it |
| 186.276 191.800 | with not much of [filler] money problem but those who didn't have it they had big problem |
| 192.776 196.002 | with the money because it costed heavily |
| 196.026 196.703 | yes |
| 197.203 198.352 | during corona (()) |
| 197.953 198.675 | yes |
| 199.175 200.703 | and every [filler] people |
| 199.300 206.953 | yes actually after that only after that only we thought of taking care of our full family. |
| 207.328 215.078 | because till that time we used to think there is no need there is no need only cough and cold like [filler] so it's not very big issue |
| 208.925 209.925 | yah understand |
| 214.901 215.651 | [filler] |
| 215.776 221.103 | but now days like after corona only we got all all of us got worried about it |
| 217.453 218.377 | [filler] |
| 222.703 223.627 | so |
| 222.877 228.828 | yes yes yes we should thank god that we every [filler] one who is alive presently |
| 230.675 232.002 | we should thank god for that |
| 232.651 238.276 | so what I was saying that it's a family floater it offers protection for to the entire family |
| 234.526 235.229 | yes |
| 236.854 237.377 | [filler] |
| 238.329 239.104 | [filler] |
| 239.679 243.026 | and [filler] and to work out (()) |
| 241.776 242.627 | okay |
| 243.604 250.329 | exact what to say the money part of it I will need the full data from you like names and [filler] date of births from |
| 251.151 252.679 | all the family members |
| 254.979 260.052 | you can also include. are you earning member madam or your husband will be [filler]? |
| 255.829 256.629 | okay |
| 261.653 262.879 | to pay (()) |
| 262.427 267.853 | no I am not an earning member we are dependent I am dependent on my husband |
| 264.177 265.353 | okay I understand |
| 268.052 270.204 | okay fine so he can cover |
| 270.754 274.329 | elderly [filler] parents also in the same floater |
| 276.004 277.829 | okay that is nice |
| 277.653 286.129 | yes and upto [filler] children upto twenty five age are covered by husband and after twenty five child has to take his |
| 287.103 289.004 | independent health plan |
| 291.204 292.180 | okay |
| 291.478 294.204 | kay and what we offer is |
| 296.480 298.855 | I would say o~ one of the best |
| 300.204 308.355 | offers you you can find in the market like we pay even for the consumables like cotton waste or syringes or injections |
| 301.653 302.379 | [filler] |
| 309.254 310.153 | from that |
| 310.680 315.180 | from that we take care of [filler] so that we you don't have to pay anything |
| 311.480 312.329 | okay |
| 316.129 319.778 | it's completely cashless type of insurance you will get |
| 321.403 324.379 | and we also cover one of [filler] few topmost |
| 324.028 324.930 | okay |
| 325.129 326.153 | hospitals |
| 326.855 328.105 | in every city |
| 328.754 332.403 | you can find our presence in all over india |
| 332.379 333.079 | okay |
| 335.305 347.504 | okay one more query I have I want to ask because when we take this healthcare products that time every body tells yes this we provide that we provide |
| 338.605 339.555 | sure madam |
| 344.129 344.930 | [filler] |
| 347.730 351.805 | and when the time comes that is what I have heard I have not gone through that |
| 349.629 350.504 | [filler] |
| 352.754 365.656 | [filler] they last <lang:Foreign>में</lang:Foreign> they will say no this this [filler] this thing you have not provided this certificate you didn't provide that certificate you didn't provide and then last minute they don't give anything |
| 354.706 355.480 | [filler] |
| 366.180 371.254 | or they make us [filler] life [filler] like too much [filler] |
| 367.355 367.906 | [filler] |
| 370.177 370.850 | oh |
| 371.906 376.879 | (()) we have to the yah yah that I don't want |
| 374.831 376.480 | run around from pole to pole |
| 378.031 390.180 | and mainly main big big [filler] diseases are also taken care of in this product or again we have to pay some extra for that is |
| 378.129 378.879 | yes madam |
| 379.805 380.781 | correct madam |
| 391.879 392.581 | can you |
| 392.156 401.004 | madam certain diseases like cancer you have to have add on to that at a very little cost but you have to pay extra but it will be evry less |
| 398.105 398.930 | okay |
| 402.206 405.879 | and [filler] see our settlement claim settlement ratio |
| 406.581 408.456 | is about ninety five percent |
| 408.382 409.182 | [filler] |
| 410.307 413.581 | which is very good considering that's why we are |
| 411.607 412.357 | okay |
| 413.982 414.656 | [filler] |
| 415.007 417.982 | featuring among three companies of India |
| 418.781 427.831 | and as you I say there are claims are not paid see madam there are certain [filler] formalities to be completed which are essentials |
| 420.932 421.807 | okay |
| 428.906 433.331 | without which even we also will not be able to let me be very frank with you |
| 429.807 430.557 | [filler] |
| 431.257 431.956 | [filler] |
| 433.932 438.482 | [filler] we also will not [filler] settle your claim unless we have basic |
| 437.406 438.257 | okay |
| 439.057 440.607 | minimum documents |
| 443.456 443.857 | yah |
| 444.307 445.007 | okay |
| 445.706 446.857 | (()) |
| 445.807 454.206 | but see as I said it will be total cashless type of treatments so you will not have to worry about paying anything at the hospital |
| 447.331 448.007 | (()) |
| 454.807 456.357 | we will take care of that |
| 457.706 466.757 | okay and one more thing I am distur~ interrupting again [filler] do we have to pay yearly or six monthly because the amount may [filler] like |
| 461.257 461.857 | yah |
| 467.283 475.932 | it will be a quiet big amount so if we pays [filler] by [filler] every six months is it okay or you need yearly payments? |
| 478.583 488.408 | madam we are flexible in that and we can accept quarterly payment also, we can have half yearly payment also, yearly payment also. We even provide (()) |
| 487.358 495.307 | No half yearly is, half yearly is okay [filler] but not quarterly. Half yearly like six months after six months we can pay. |
| 490.783 491.408 | fine. |
| 493.783 494.382 | oh. |
| 497.658 498.358 | Okay madam. |
| 498.658 500.033 | Okay so, |
| 499.932 500.983 | So, what I have |
| 501.158 507.608 | [filler] will you come and explain, will you come and explain to us at home like all of us will be there |
| 502.757 503.858 | yah (()) me madam |
| 508.158 521.633 | then they if anyone of us (()) anyone wants to know something more they can ask you there because I will be asking you here on the phone they you will explain me |
| 510.507 511.156 | exact |
| 517.633 518.831 | more yah correct. |
| 520.331 520.932 | then |
| 522.033 523.932 | then I won't able to |
| 524.533 528.682 | explain same way to the my family members. |
| 524.682 525.331 | [filler] |
| 529.408 537.182 | so I request you to come home and then you explain the all the products or you can till then |
| 531.932 532.609 | (()) |
| 537.884 539.634 | whatever you have in mind. |
| 541.484 553.158 | It will be my pleasure madam I was about to suggest same thing that if you can spare about half an hour and give an appointment so everybody is present that time I can very well come and explain you whole thing. |
| 547.581 548.331 | [filler] |
| 551.932 552.759 | [filler] |
| 554.234 559.182 | and any queries you or any other person has you can settle it there and there. |
| 556.109 556.884 | okay. |
| 560.134 565.158 | okay madam? So, what I would request you to send me this your home address. |
| 560.734 561.283 | [filler] |
| 562.706 563.307 | okay. |
| 563.884 564.557 | okay. |
| 566.984 572.359 | and and as I said in the beginning that names and date of births for all the family members |
| 569.033 569.884 | okay. |
| 572.932 576.359 | so I will come prepared in that [filler] sense. |
| 576.734 577.432 | okay. |
| 576.884 577.609 | okay madam? |
| 578.932 582.908 | okay okay tomorrow then you can come. okay thank |
| 579.033 580.384 | thank you madam [noise] |
| 581.682 584.432 | What time madam? Eleven o' clock is okay for you? |
| 585.884 586.759 | (()) |
| 586.182 587.533 | yah that is better. |
| 587.634 589.009 | everybody will be available? |
| 588.307 592.134 | No morning morning eleven o' clock is okay. That is better. |
| 591.485 601.057 | yah tomorrow being Sunday we can, I hope everybody will be at home. Okay then madam. I'll see you tomorrow at ten o' clock. Please send me your address and date of births and names of everything. Thank you. |
| 595.682 597.134 | Yes. Oh. |
| 598.533 599.335 | Okay. |
| 601.888 602.759 | Okay. |
Dataset Demographics
Language
English
Language code
en-In
Country
India
Accents
Chandigarh,...more
Gender Distribution
M:60, F:40
Age Group
18-70
Audio File Details
Environment
Silent, Noisy
Bit Depth
16 bit
Format
wav
Sample rate
8khz & 16khz
Channel
Stereo
Audio file duration
5-15 minutes
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