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English (India) Call Center Speech Dataset for Healthcare

The audio dataset comprises call center conversations for the Healthcare domain, featuring native English speakers from India. It includes speech data, detailed metadata and accurate transcriptions.

Total Volume

30 Speech Hours

Last updated

Jun 2024

Number of participants

Get this Speech Dataset

English (India) call center audio recording for Healthcare industry

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About this Off-the-shelf Speech Dataset

Introduction

Welcome to the Indian English Call Center Speech Dataset for the Healthcare domain designed to enhance the development of call center speech recognition models specifically for the Healthcare industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Healthcare domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native Indian English speakers from the FutureBeeAI Community.

•

Regions: Different states/provinces of India, ensuring a balanced representation of Indian accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Appointment Scheduling

•New Patient Registration

•Surgery Consultation

•Consultation regarding Diet, and many more

•Outbound Calls:

•Appointment Reminder

•Health and Wellness Subscription Programs

•Lab Tests Results

•Health Risk Assessments

•Preventive Care Reminders, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Healthcare domain call center conversational AI and ASR models for the Indian English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of Indian English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Healthcare domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for Indian English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Healthcare sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Healthcare industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Healthcare domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Healthcare domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

ATTRIBUTES

Channel 1	Channel 2	Format
Female(56)	Male(65)	wav, json

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT
Speech	0.075	1.375	69747669	Hello Futurebee.
Speech	2.875	4.250	24908443	Hello Futurebee.
Speech	5.974	7.025	69747669	Good morning.
Speech	7.450	8.525	24908443	Good morning madam.
Speech	11.175	14.775	69747669	[filler] Can you help me for some health care things?
Speech	17.600	18.524	24908443	Yes madam.
Speech	19.500	21.875	24908443	Am a mediclaim [filler] agent.
Speech	23.300	23.975	69747669	<lang:Foreign>हाँ</lang:Foreign>
Speech	24.625	29.024	69747669	okay <lang:Foreign>तो</lang:Foreign> can you suggest me some good
Speech	29.699	32.500	69747669	[filler] health care products because
Speech	33.600	37.725	69747669	nowdays als~ I see all uncertainaty everywhere
Speech	38.450	39.423	69747669	so
Speech	41.100	46.548	69747669	[filler] like I get scared what things what will happen sometimes.
Speech	41.200	42.125	24908443	true madam
Speech	47.750	52.899	69747669	so can you suggest me some good products [filler] about it?
Speech	53.548	54.100	24908443	yes
Speech	54.600	57.524	24908443	no worries madam. there is nothing to get scared of because
Speech	58.048	62.076	24908443	one day eventually everyone has to go from this earth, that is
Speech	62.850	64.049	24908443	the certanity.
Speech	63.526	64.549	69747669	that is (())
Speech	65.126	66.251	69747669	that is sure
Speech	65.349	70.974	24908443	so what yes sure sure so who~ whose may I know how you got my reference madam?
Speech	73.400	79.551	69747669	I ha~ I was going through [filler] means health care products, so I saw a video
Speech	78.275	79.001	24908443	[filler]
Speech	80.575	83.200	24908443	<lang:Foreign>हाँ</lang:Foreign> okay okay I recently posted (())
Speech	81.224	87.400	69747669	one is two three mini [filler] videos I had seen so I liked your's more
Speech	86.575	87.200	24908443	[filler]
Speech	87.974	96.575	69747669	so I thought of calling you and I could not get your number first but later I could search it and I got your number also
Speech	89.525	90.150	24908443	got it
Speech	90.849	91.676	24908443	thank you mam
Speech	93.974	94.676	24908443	[filler]
Speech	97.525	102.900	69747669	so I wanted to know some health care, good health care products.
Speech	99.525	100.400	24908443	okay
Speech	104.176	107.849	69747669	so whatever queries you have you can ask me.
Speech	106.501	107.150	24908443	sure
Speech	110.450	116.677	24908443	yes madam. basically what I will need is how many persons are there in your family?
Speech	113.599	114.349	69747669	[filler]
Speech	118.126	118.902	69747669	okay
Speech	118.626	126.052	24908443	and I will need birth date of each. You can just send it by [filler] whatsapp later on madam. I I will explain you the
Speech	120.075	120.777	69747669	[filler]
Speech	126.777	127.602	69747669	okay
Speech	126.802	130.002	24908443	various plans what we have. the best plans what we have
Speech	131.127	133.026	24908443	because our company is
Speech	133.699	134.502	69747669	[filler]
Speech	133.727	136.776	24908443	one of the top most three companies. if you can see.
Speech	138.324	140.252	24908443	on [filler] web also
Speech	140.852	141.574	69747669	okay
Speech	141.526	145.227	24908443	so we take pride in the (()) this company. yes yes.
Speech	142.627	144.800	69747669	yah I have seen on website.
Speech	145.852	146.300	24908443	good
Speech	146.352	147.127	69747669	okay
Speech	149.401	152.602	24908443	so what we have is a family floater type of thing.
Speech	153.449	155.502	24908443	in which we cover
Speech	155.199	155.877	69747669	<lang:Foreign>आ हा</lang:Foreign>
Speech	156.199	159.026	24908443	offer cover health cover for entire family
Speech	156.776	157.401	69747669	[filler]
Speech	160.574	166.449	24908443	because what happened is that as you rightly said there is uncertainty everywhere specially from
Speech	162.477	163.276	69747669	okay
Speech	166.300	166.901	69747669	[filler]
Speech	167.574	168.602	24908443	corona
Speech	168.727	169.574	69747669	[filler]
Speech	172.925	173.727	69747669	yes
Speech	173.002	178.550	24908443	so in that any family [filler] those who were having health [filler] mediclaim
Speech	175.002	175.953	69747669	that is true
Speech	179.425	183.853	24908443	that they could easy [filler] they could i would say not easily but they could
Speech	180.276	180.978	69747669	[filler]
Speech	184.526	185.603	24908443	pass through it
Speech	186.276	191.800	24908443	with not much of [filler] money problem but those who didn't have it they had big problem
Speech	192.776	196.002	24908443	with the money because it costed heavily
Speech	196.026	196.703	69747669	yes
Speech	197.203	198.352	24908443	during corona (())
Speech	197.953	198.675	69747669	yes
Speech	199.175	200.703	24908443	and every [filler] people
Speech	199.300	206.953	69747669	yes actually after that only after that only we thought of taking care of our full family.
Speech	207.328	215.078	69747669	because till that time we used to think there is no need there is no need only cough and cold like [filler] so it's not very big issue
Speech	208.925	209.925	24908443	yah understand
Speech	214.901	215.651	24908443	[filler]
Speech	215.776	221.103	69747669	but now days like after corona only we got all all of us got worried about it
Speech	217.453	218.377	24908443	[filler]
Speech	222.703	223.627	69747669	so
Speech	222.877	228.828	24908443	yes yes yes we should thank god that we every [filler] one who is alive presently
Speech	230.675	232.002	24908443	we should thank god for that
Speech	232.651	238.276	24908443	so what I was saying that it's a family floater it offers protection for to the entire family
Speech	234.526	235.229	69747669	yes
Speech	236.854	237.377	69747669	[filler]
Speech	238.329	239.104	69747669	[filler]
Speech	239.679	243.026	24908443	and [filler] and to work out (())
Speech	241.776	242.627	69747669	okay
Speech	243.604	250.329	24908443	exact what to say the money part of it I will need the full data from you like names and [filler] date of births from
Speech	251.151	252.679	24908443	all the family members
Speech	254.979	260.052	24908443	you can also include. are you earning member madam or your husband will be [filler]?
Speech	255.829	256.629	69747669	okay
Speech	261.653	262.879	24908443	to pay (())
Speech	262.427	267.853	69747669	no I am not an earning member we are dependent I am dependent on my husband
Speech	264.177	265.353	24908443	okay I understand
Speech	268.052	270.204	24908443	okay fine so he can cover
Speech	270.754	274.329	24908443	elderly [filler] parents also in the same floater
Speech	276.004	277.829	69747669	okay that is nice
Speech	277.653	286.129	24908443	yes and upto [filler] children upto twenty five age are covered by husband and after twenty five child has to take his
Speech	287.103	289.004	24908443	independent health plan
Speech	291.204	292.180	69747669	okay
Speech	291.478	294.204	24908443	kay and what we offer is
Speech	296.480	298.855	24908443	I would say o~ one of the best
Speech	300.204	308.355	24908443	offers you you can find in the market like we pay even for the consumables like cotton waste or syringes or injections
Speech	301.653	302.379	69747669	[filler]
Speech	309.254	310.153	24908443	from that
Speech	310.680	315.180	24908443	from that we take care of [filler] so that we you don't have to pay anything
Speech	311.480	312.329	69747669	okay
Speech	316.129	319.778	24908443	it's completely cashless type of insurance you will get
Speech	321.403	324.379	24908443	and we also cover one of [filler] few topmost
Speech	324.028	324.930	69747669	okay
Speech	325.129	326.153	24908443	hospitals
Speech	326.855	328.105	24908443	in every city
Speech	328.754	332.403	24908443	you can find our presence in all over india
Speech	332.379	333.079	69747669	okay
Speech	335.305	347.504	69747669	okay one more query I have I want to ask because when we take this healthcare products that time every body tells yes this we provide that we provide
Speech	338.605	339.555	24908443	sure madam
Speech	344.129	344.930	24908443	[filler]
Speech	347.730	351.805	69747669	and when the time comes that is what I have heard I have not gone through that
Speech	349.629	350.504	24908443	[filler]
Speech	352.754	365.656	69747669	[filler] they last <lang:Foreign>में</lang:Foreign> they will say no this this [filler] this thing you have not provided this certificate you didn't provide that certificate you didn't provide and then last minute they don't give anything
Speech	354.706	355.480	24908443	[filler]
Speech	366.180	371.254	69747669	or they make us [filler] life [filler] like too much [filler]
Speech	367.355	367.906	24908443	[filler]
Speech	370.177	370.850	24908443	oh
Speech	371.906	376.879	69747669	(()) we have to the yah yah that I don't want
Speech	374.831	376.480	24908443	run around from pole to pole
Speech	378.031	390.180	69747669	and mainly main big big [filler] diseases are also taken care of in this product or again we have to pay some extra for that is
Speech	378.129	378.879	24908443	yes madam
Speech	379.805	380.781	24908443	correct madam
Speech	391.879	392.581	69747669	can you
Speech	392.156	401.004	24908443	madam certain diseases like cancer you have to have add on to that at a very little cost but you have to pay extra but it will be evry less
Speech	398.105	398.930	69747669	okay
Speech	402.206	405.879	24908443	and [filler] see our settlement claim settlement ratio
Speech	406.581	408.456	24908443	is about ninety five percent
Speech	408.382	409.182	69747669	[filler]
Speech	410.307	413.581	24908443	which is very good considering that's why we are
Speech	411.607	412.357	69747669	okay
Speech	413.982	414.656	69747669	[filler]
Speech	415.007	417.982	24908443	featuring among three companies of India
Speech	418.781	427.831	24908443	and as you I say there are claims are not paid see madam there are certain [filler] formalities to be completed which are essentials
Speech	420.932	421.807	69747669	okay
Speech	428.906	433.331	24908443	without which even we also will not be able to let me be very frank with you
Speech	429.807	430.557	69747669	[filler]
Speech	431.257	431.956	69747669	[filler]
Speech	433.932	438.482	24908443	[filler] we also will not [filler] settle your claim unless we have basic
Speech	437.406	438.257	69747669	okay
Speech	439.057	440.607	24908443	minimum documents
Speech	443.456	443.857	24908443	yah
Speech	444.307	445.007	69747669	okay
Speech	445.706	446.857	69747669	(())
Speech	445.807	454.206	24908443	but see as I said it will be total cashless type of treatments so you will not have to worry about paying anything at the hospital
Speech	447.331	448.007	69747669	(())
Speech	454.807	456.357	24908443	we will take care of that
Speech	457.706	466.757	69747669	okay and one more thing I am distur~ interrupting again [filler] do we have to pay yearly or six monthly because the amount may [filler] like
Speech	461.257	461.857	24908443	yah
Speech	467.283	475.932	69747669	it will be a quiet big amount so if we pays [filler] by [filler] every six months is it okay or you need yearly payments?
Speech	478.583	488.408	24908443	madam we are flexible in that and we can accept quarterly payment also, we can have half yearly payment also, yearly payment also. We even provide (())
Speech	487.358	495.307	69747669	No half yearly is, half yearly is okay [filler] but not quarterly. Half yearly like six months after six months we can pay.
Speech	490.783	491.408	24908443	fine.
Speech	493.783	494.382	24908443	oh.
Speech	497.658	498.358	24908443	Okay madam.
Speech	498.658	500.033	69747669	Okay so,
Speech	499.932	500.983	24908443	So, what I have
Speech	501.158	507.608	69747669	[filler] will you come and explain, will you come and explain to us at home like all of us will be there
Speech	502.757	503.858	24908443	yah (()) me madam
Speech	508.158	521.633	69747669	then they if anyone of us (()) anyone wants to know something more they can ask you there because I will be asking you here on the phone they you will explain me
Speech	510.507	511.156	24908443	exact
Speech	517.633	518.831	24908443	more yah correct.
Speech	520.331	520.932	24908443	then
Speech	522.033	523.932	69747669	then I won't able to
Speech	524.533	528.682	69747669	explain same way to the my family members.
Speech	524.682	525.331	24908443	[filler]
Speech	529.408	537.182	69747669	so I request you to come home and then you explain the all the products or you can till then
Speech	531.932	532.609	24908443	(())
Speech	537.884	539.634	69747669	whatever you have in mind.
Speech	541.484	553.158	24908443	It will be my pleasure madam I was about to suggest same thing that if you can spare about half an hour and give an appointment so everybody is present that time I can very well come and explain you whole thing.
Speech	547.581	548.331	69747669	[filler]
Speech	551.932	552.759	69747669	[filler]
Speech	554.234	559.182	24908443	and any queries you or any other person has you can settle it there and there.
Speech	556.109	556.884	69747669	okay.
Speech	560.134	565.158	24908443	okay madam? So, what I would request you to send me this your home address.
Speech	560.734	561.283	69747669	[filler]
Speech	562.706	563.307	69747669	okay.
Speech	563.884	564.557	69747669	okay.
Speech	566.984	572.359	24908443	and and as I said in the beginning that names and date of births for all the family members
Speech	569.033	569.884	69747669	okay.
Speech	572.932	576.359	24908443	so I will come prepared in that [filler] sense.
Speech	576.734	577.432	69747669	okay.
Speech	576.884	577.609	24908443	okay madam?
Speech	578.932	582.908	69747669	okay okay tomorrow then you can come. okay thank
Speech	579.033	580.384	24908443	thank you madam [noise]
Speech	581.682	584.432	24908443	What time madam? Eleven o' clock is okay for you?
Speech	585.884	586.759	24908443	(())
Speech	586.182	587.533	69747669	yah that is better.
Speech	587.634	589.009	24908443	everybody will be available?
Speech	588.307	592.134	69747669	No morning morning eleven o' clock is okay. That is better.
Speech	591.485	601.057	24908443	yah tomorrow being Sunday we can, I hope everybody will be at home. Okay then madam. I'll see you tomorrow at ten o' clock. Please send me your address and date of births and names of everything. Thank you.
Speech	595.682	597.134	69747669	Yes. Oh.
Speech	598.533	599.335	69747669	Okay.
Speech	601.888	602.759	69747669	Okay.

TRANSCRIPTION

TIME	TRANSCRIPT
0.075 1.375	Hello Futurebee.
2.875 4.250	Hello Futurebee.
5.974 7.025	Good morning.
7.450 8.525	Good morning madam.
11.175 14.775	[filler] Can you help me for some health care things?
17.600 18.524	Yes madam.
19.500 21.875	Am a mediclaim [filler] agent.
23.300 23.975	<lang:Foreign>हाँ</lang:Foreign>
24.625 29.024	okay <lang:Foreign>तो</lang:Foreign> can you suggest me some good
29.699 32.500	[filler] health care products because
33.600 37.725	nowdays als~ I see all uncertainaty everywhere
38.450 39.423	so
41.100 46.548	[filler] like I get scared what things what will happen sometimes.
41.200 42.125	true madam
47.750 52.899	so can you suggest me some good products [filler] about it?
53.548 54.100	yes
54.600 57.524	no worries madam. there is nothing to get scared of because
58.048 62.076	one day eventually everyone has to go from this earth, that is
62.850 64.049	the certanity.
63.526 64.549	that is (())
65.126 66.251	that is sure
65.349 70.974	so what yes sure sure so who~ whose may I know how you got my reference madam?
73.400 79.551	I ha~ I was going through [filler] means health care products, so I saw a video
78.275 79.001	[filler]
80.575 83.200	<lang:Foreign>हाँ</lang:Foreign> okay okay I recently posted (())
81.224 87.400	one is two three mini [filler] videos I had seen so I liked your's more
86.575 87.200	[filler]
87.974 96.575	so I thought of calling you and I could not get your number first but later I could search it and I got your number also
89.525 90.150	got it
90.849 91.676	thank you mam
93.974 94.676	[filler]
97.525 102.900	so I wanted to know some health care, good health care products.
99.525 100.400	okay
104.176 107.849	so whatever queries you have you can ask me.
106.501 107.150	sure
110.450 116.677	yes madam. basically what I will need is how many persons are there in your family?
113.599 114.349	[filler]
118.126 118.902	okay
118.626 126.052	and I will need birth date of each. You can just send it by [filler] whatsapp later on madam. I I will explain you the
120.075 120.777	[filler]
126.777 127.602	okay
126.802 130.002	various plans what we have. the best plans what we have
131.127 133.026	because our company is
133.699 134.502	[filler]
133.727 136.776	one of the top most three companies. if you can see.
138.324 140.252	on [filler] web also
140.852 141.574	okay
141.526 145.227	so we take pride in the (()) this company. yes yes.
142.627 144.800	yah I have seen on website.
145.852 146.300	good
146.352 147.127	okay
149.401 152.602	so what we have is a family floater type of thing.
153.449 155.502	in which we cover
155.199 155.877	<lang:Foreign>आ हा</lang:Foreign>
156.199 159.026	offer cover health cover for entire family
156.776 157.401	[filler]
160.574 166.449	because what happened is that as you rightly said there is uncertainty everywhere specially from
162.477 163.276	okay
166.300 166.901	[filler]
167.574 168.602	corona
168.727 169.574	[filler]
172.925 173.727	yes
173.002 178.550	so in that any family [filler] those who were having health [filler] mediclaim
175.002 175.953	that is true
179.425 183.853	that they could easy [filler] they could i would say not easily but they could
180.276 180.978	[filler]
184.526 185.603	pass through it
186.276 191.800	with not much of [filler] money problem but those who didn't have it they had big problem
192.776 196.002	with the money because it costed heavily
196.026 196.703	yes
197.203 198.352	during corona (())
197.953 198.675	yes
199.175 200.703	and every [filler] people
199.300 206.953	yes actually after that only after that only we thought of taking care of our full family.
207.328 215.078	because till that time we used to think there is no need there is no need only cough and cold like [filler] so it's not very big issue
208.925 209.925	yah understand
214.901 215.651	[filler]
215.776 221.103	but now days like after corona only we got all all of us got worried about it
217.453 218.377	[filler]
222.703 223.627	so
222.877 228.828	yes yes yes we should thank god that we every [filler] one who is alive presently
230.675 232.002	we should thank god for that
232.651 238.276	so what I was saying that it's a family floater it offers protection for to the entire family
234.526 235.229	yes
236.854 237.377	[filler]
238.329 239.104	[filler]
239.679 243.026	and [filler] and to work out (())
241.776 242.627	okay
243.604 250.329	exact what to say the money part of it I will need the full data from you like names and [filler] date of births from
251.151 252.679	all the family members
254.979 260.052	you can also include. are you earning member madam or your husband will be [filler]?
255.829 256.629	okay
261.653 262.879	to pay (())
262.427 267.853	no I am not an earning member we are dependent I am dependent on my husband
264.177 265.353	okay I understand
268.052 270.204	okay fine so he can cover
270.754 274.329	elderly [filler] parents also in the same floater
276.004 277.829	okay that is nice
277.653 286.129	yes and upto [filler] children upto twenty five age are covered by husband and after twenty five child has to take his
287.103 289.004	independent health plan
291.204 292.180	okay
291.478 294.204	kay and what we offer is
296.480 298.855	I would say o~ one of the best
300.204 308.355	offers you you can find in the market like we pay even for the consumables like cotton waste or syringes or injections
301.653 302.379	[filler]
309.254 310.153	from that
310.680 315.180	from that we take care of [filler] so that we you don't have to pay anything
311.480 312.329	okay
316.129 319.778	it's completely cashless type of insurance you will get
321.403 324.379	and we also cover one of [filler] few topmost
324.028 324.930	okay
325.129 326.153	hospitals
326.855 328.105	in every city
328.754 332.403	you can find our presence in all over india
332.379 333.079	okay
335.305 347.504	okay one more query I have I want to ask because when we take this healthcare products that time every body tells yes this we provide that we provide
338.605 339.555	sure madam
344.129 344.930	[filler]
347.730 351.805	and when the time comes that is what I have heard I have not gone through that
349.629 350.504	[filler]
352.754 365.656	[filler] they last <lang:Foreign>में</lang:Foreign> they will say no this this [filler] this thing you have not provided this certificate you didn't provide that certificate you didn't provide and then last minute they don't give anything
354.706 355.480	[filler]
366.180 371.254	or they make us [filler] life [filler] like too much [filler]
367.355 367.906	[filler]
370.177 370.850	oh
371.906 376.879	(()) we have to the yah yah that I don't want
374.831 376.480	run around from pole to pole
378.031 390.180	and mainly main big big [filler] diseases are also taken care of in this product or again we have to pay some extra for that is
378.129 378.879	yes madam
379.805 380.781	correct madam
391.879 392.581	can you
392.156 401.004	madam certain diseases like cancer you have to have add on to that at a very little cost but you have to pay extra but it will be evry less
398.105 398.930	okay
402.206 405.879	and [filler] see our settlement claim settlement ratio
406.581 408.456	is about ninety five percent
408.382 409.182	[filler]
410.307 413.581	which is very good considering that's why we are
411.607 412.357	okay
413.982 414.656	[filler]
415.007 417.982	featuring among three companies of India
418.781 427.831	and as you I say there are claims are not paid see madam there are certain [filler] formalities to be completed which are essentials
420.932 421.807	okay
428.906 433.331	without which even we also will not be able to let me be very frank with you
429.807 430.557	[filler]
431.257 431.956	[filler]
433.932 438.482	[filler] we also will not [filler] settle your claim unless we have basic
437.406 438.257	okay
439.057 440.607	minimum documents
443.456 443.857	yah
444.307 445.007	okay
445.706 446.857	(())
445.807 454.206	but see as I said it will be total cashless type of treatments so you will not have to worry about paying anything at the hospital
447.331 448.007	(())
454.807 456.357	we will take care of that
457.706 466.757	okay and one more thing I am distur~ interrupting again [filler] do we have to pay yearly or six monthly because the amount may [filler] like
461.257 461.857	yah
467.283 475.932	it will be a quiet big amount so if we pays [filler] by [filler] every six months is it okay or you need yearly payments?
478.583 488.408	madam we are flexible in that and we can accept quarterly payment also, we can have half yearly payment also, yearly payment also. We even provide (())
487.358 495.307	No half yearly is, half yearly is okay [filler] but not quarterly. Half yearly like six months after six months we can pay.
490.783 491.408	fine.
493.783 494.382	oh.
497.658 498.358	Okay madam.
498.658 500.033	Okay so,
499.932 500.983	So, what I have
501.158 507.608	[filler] will you come and explain, will you come and explain to us at home like all of us will be there
502.757 503.858	yah (()) me madam
508.158 521.633	then they if anyone of us (()) anyone wants to know something more they can ask you there because I will be asking you here on the phone they you will explain me
510.507 511.156	exact
517.633 518.831	more yah correct.
520.331 520.932	then
522.033 523.932	then I won't able to
524.533 528.682	explain same way to the my family members.
524.682 525.331	[filler]
529.408 537.182	so I request you to come home and then you explain the all the products or you can till then
531.932 532.609	(())
537.884 539.634	whatever you have in mind.
541.484 553.158	It will be my pleasure madam I was about to suggest same thing that if you can spare about half an hour and give an appointment so everybody is present that time I can very well come and explain you whole thing.
547.581 548.331	[filler]
551.932 552.759	[filler]
554.234 559.182	and any queries you or any other person has you can settle it there and there.
556.109 556.884	okay.
560.134 565.158	okay madam? So, what I would request you to send me this your home address.
560.734 561.283	[filler]
562.706 563.307	okay.
563.884 564.557	okay.
566.984 572.359	and and as I said in the beginning that names and date of births for all the family members
569.033 569.884	okay.
572.932 576.359	so I will come prepared in that [filler] sense.
576.734 577.432	okay.
576.884 577.609	okay madam?
578.932 582.908	okay okay tomorrow then you can come. okay thank
579.033 580.384	thank you madam [noise]
581.682 584.432	What time madam? Eleven o' clock is okay for you?
585.884 586.759	(())
586.182 587.533	yah that is better.
587.634 589.009	everybody will be available?
588.307 592.134	No morning morning eleven o' clock is okay. That is better.
591.485 601.057	yah tomorrow being Sunday we can, I hope everybody will be at home. Okay then madam. I'll see you tomorrow at ten o' clock. Please send me your address and date of births and names of everything. Thank you.
595.682 597.134	Yes. Oh.
598.533 599.335	Okay.
601.888 602.759	Okay.

Dataset Demographics

Language

English

Language code

en-In

Country

India

Accents

Chandigarh,...more

Gender Distribution

M:60, F:40

Age Group

18-70

Audio File Details

Environment

Silent, Noisy

Bit Depth

16 bit

Format

wav

Sample rate

8khz & 16khz

Channel

Stereo

Audio file duration

5-15 minutes

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English (India) Call Center Speech Dataset for Healthcare

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Call Center Conversational AI

ASR

Chatbot

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Dataset Demographics

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