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English (India) Call Center Speech Dataset for Retail & E-commerce

The audio dataset comprises call center conversations for the Retail & E-commerce domain, featuring native English speakers from India. It includes speech data, detailed metadata and accurate transcriptions.

Category

Unscripted Call Center Conversations

Total Volume

30 Speech Hours

Last updated

Jun 2024

Number of participants

60

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English (India) call center audio recording for Retail and E-commerce industry
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About this Off-the-shelf Speech Dataset

About Gradiet Line

Introduction

Welcome to the Indian English Call Center Speech Dataset for the Retail domain designed to enhance the development of call center speech recognition models specifically for the Retail industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data

This training dataset comprises 30 hours of call center audio recordings covering various topics and scenarios related to the Retail domain, designed to build robust and accurate customer service speech technology.

  • •Participant Diversity:
  • •
    Speakers: 60 expert native Indian English speakers from the FutureBeeAI Community.
  • •
    Regions: Different states/provinces of India, ensuring a balanced representation of Indian accents, dialects, and demographics.
  • •
    Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.
  • •Recording Details:
  • •
    Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.
  • •
    Call Duration: Average duration of 5 to 15 minutes per call.
  • •
    Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.
  • •
    Environment: Without background noise and without echo.

    • Topic Diversity

    This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

  • •Inbound Calls:
  • •Product Inquiry
  • •Return/Exchange Request
  • •Order Cancellation
  • •Refund Request
  • •Membership/Subscriptions Enquiry
  • •Order Cancellations, and many more
  • •Outbound Calls:
  • •Order Confirmation
  • •Cross-selling and Upselling
  • •Account Updates
  • •Loyalty Program offers
  • •Special Offers and Promotions
  • •Customer Verification, and many more

    • This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

    Transcription

    To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

  • •
    Speaker-wise Segmentation: Time-coded segments for both agents and customers.
  • •
    Non-Speech Labels: Tags and labels for non-speech elements.
  • •
    Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

    • These ready-to-use transcriptions accelerate the development of the Retail domain call center conversational AI and ASR models for the Indian English language.

    Metadata

    The dataset provides comprehensive metadata for each conversation and participant:

  • •
    Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.
  • •
    Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

    • This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of Indian English call center speech recognition models.

    Usage and Applications

    This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Retail domain. Potential use cases include:

  • •
    Speech Recognition Models: Training and fine-tuning speech recognition models for Indian English.
  • •
    Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Retail sector.
  • •
    Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Retail industries.
  • •
    Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.
  • •
    Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Retail domain.

    • Secure and Ethical Collection

  • •Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.
  • •Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.
  • •The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.
  • •It does not include any personally identifiable information about any participant, which makes the dataset safe to use.
  • •The dataset does not contain any copyrighted content.

    • Updates and Customization

    Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

  • •Customization & Custom Collection Options:
  • •
    Environmental Conditions: Custom collection in specific environmental conditions upon request.
  • •
    Sample Rates: Customizable from 8kHz to 48kHz.
  • •
    Transcription Customization: Tailored to specific guidelines and requirements.

    • License

    This Retail domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

    Use Cases

    Use of speech data in Conversational AI

    Call Center Conversational AI

    Use of speech data for Automatic Speech Recognition

    ASR

    Use of speech data for Chatbot & voicebot creation

    Chatbot

    Use of speech data in Language Modeling

    Language Modelling

    Use of speech data in Text-into-speech

    TTS

    Speech data usecase in Speech Analytics

    Speech Analytics

    Dataset Sample(s)

    Sample Line

    ATTRIBUTES

    Channel 1Channel 2Format
    Female(31)Female(32)wav, json

    TRANSCRIPTION

    LABELSTARTENDCHANNELTRANSCRIPT
    Speech0.0591.10424805029Hello FutureBee
    Speech1.4912.56238072622Hello FutureBee
    Speech3.2054.06224805029Good morning Ma'am
    Speech5.1507.16038072622Good morning. May I know who is this?
    Speech7.2009.58524805029Ma'am, I am calling from <initial>SJ</initial> Tiles and Showroom.
    Speech11.50313.88424805029Are you available for ten minutes to have a call?
    Speech11.50612.20538072622Yes Ma'am.
    Speech15.91317.15538072622Yeah sure Ma'am, sure.
    Speech17.03523.01824805029(()) my father sales representative visited your construction block that you are constructing near Tambaram
    Speech25.97531.64624805029[filler] We heard that the you are in need of tiles. So can I explain you the regarding the tiles?
    Speech26.34627.28038072622Okay ma'am.
    Speech33.53940.54838072622Yes Ma'am yes. I am searching the tiles only [filler] We need quality tiles , So can you explain your tiles material.
    Speech40.78948.39824805029Yeah sure Ma'am. Actually your (()) we heard that your house will be like around thousand and two hundred square feet.
    Noise48.62151.398--
    Speech51.63655.24324805029okay may I know how many bedrooms and [filler] hall, dining and all
    Speech51.65853.13438072622Yeah, yes ma'am yes yes.
    Noise55.92356.222--
    Speech57.43262.01538072622Ma'am we have planning two bedroom, one hall and one kitchen.
    Noise59.94861.447--
    Speech62.25364.74524805029Okay ma'am, dining halls do you have?
    Noise66.17166.596--
    Speech66.26669.76638072622Yes ma'am [filler] attached to kitchen, we have a dining hall.
    Speech69.23084.19724805029[bg-speech] Okay Ma'am. Then you wish to give different-different models for like a[noise] for one rooms one models type and another room one models type like that you are searching or for the whole area the same
    Speech84.69786.00024805029pattern you have watching.
    Speech86.58490.66538072622[filler] whole (()) [filler] whole area we need are the same tiles.
    Speech89.00789.41124805029same
    Noise89.41489.914--
    Speech90.61197.02524805029Okay Ma'am. Then in showroom have too many collection so you can come and visit ma'am , it is near (())
    Speech91.27591.65338072622[filler]
    Noise97.05497.415--
    Speech97.450103.29924805029So you can come directly and visit also I will explain you in the form regarding the types of tiles ma'am.
    Noise104.459105.887--
    Speech104.923106.72138072622Okay ma'am okay please explain
    Speech106.271114.83724805029we have [filler] ceramic tiles that is like single coating. The first coating will be of tiles It will be very polished tiles , glossy tile
    Speech113.926114.54638072622[filler]
    Noise114.843115.376--
    Speech115.408118.64624805029and that below the first coating you will be having a clay.
    Speech116.370117.09638072622Okay ma'am.
    Speech120.375121.73338072622Clay. Okay ma'am okay.
    Speech120.495120.83124805029Yes,
    Speech121.117133.18124805029[noise] The second type is like, glossy pattern only but you have [noise] for half of the tiles you will be having the ceramic only, below half of the tile only you will be having clay, [noise] this usually they will name this is semi.
    Noise129.745130.215--
    Speech132.318133.02038072622Okay ma'am.
    Speech134.687137.04438072622semi [filler] okay [noise] [filler]
    Speech135.180139.61024805029Yeah, semi (()) all the tiles we have are (()) tiles only ma'am.
    Speech140.877142.03838072622Okay Ma'am okay.
    Speech141.768145.69924805029And one more thing [noise] you can put granite also.
    Noise143.769143.931--
    Noise146.019146.157--
    Speech147.205149.25238072622Okay do you have a marble tiles ma'am ?
    Noise147.901148.627--
    Speech149.485155.20324805029Yes Ma'am we have that also Ma'am [noise] and one more thing, matt ma'am. Have you heard regarding that?
    Noise150.812150.860--
    Babble153.000153.586--
    Speech157.019159.46138072622Matt finishing. Yes ma'am, I heard of this
    Speech157.127158.43624805029Yes matt finishing ma'am.
    Noise158.508158.675--
    Speech158.920164.59124805029That is like it will not be very polished and that is really good for your looks ma'am. You can use it ma'am.
    Noise159.745160.370--
    Speech161.370162.91938072622Sure. Yeah yeah
    Speech166.705172.21138072622Yeah yeah. I also prefer that only ma'am because [filler] our mother-in-law having a leg pain
    Speech168.437168.80624805029yeah
    Speech172.449175.68738072622So I go with that, that [filler] that tiles ma'am.
    Noise172.894173.519--
    Noise175.032175.757--
    Speech176.002179.90024805029Okay ma'am. In the matt one, itself you will be having like single coating
    Speech180.092184.95524805029and you will have full body ma'am. Full body in the sense, the whole body of the tile will be of same
    Speech185.556185.94724805029pattern.
    Noise185.985186.389--
    Speech186.622195.00024805029For example, if you are dropping any heavy material in the floor [noise] and the floor is like little bit cracked means, [noise] you will not see the clay
    Speech187.175188.55638072622okay
    Speech195.294198.11624805029again the same pattern of tile will be only visible.
    Speech195.348195.76938072622[filler]
    Noise197.491197.943--
    Speech198.406199.88124805029So that is the full body.
    Noise200.116200.221--
    Speech200.276200.97738072622Okay.
    Speech200.310208.01924805029For example, if you are putting any heavy material, [noise] [filler] any corner make it cracked, any anywhere it may get cracked
    Speech201.991202.41838072622Okay.
    Noise208.097208.427--
    Speech208.455215.71724805029so at that time clay will not become outside the same material will be coming outside [noise] that is what we are giving that as a full body
    Noise210.268210.568--
    Speech217.852227.06238072622Okay ma'am, okay. If any [filler] if any, in case any damage is [filler] in particular one title means you can replace or [filler]
    Speech218.413219.61624805029One more thing,
    Speech220.143221.09224805029yeah
    Speech227.691233.80638072622[filler] replace in one area, or you have to cut the whole area and reput the tiles,
    Noise232.474232.618--
    Noise234.021234.144--
    Speech234.455235.35438072622something like that.
    Speech235.406244.81824805029Yes, I can explain you ma'am. While putting the tiles, you have to use the space in ma'am. You'll have to put the space in that means, in between the two tiles, you should have some space.
    Noise238.419238.723--
    Speech246.098247.47938072622yeah yeah [filler]
    Speech246.818256.74924805029Like fixing, some people will fix with the between the space. You have to fix with the (()) space, then only while change in the climate, the materials may contract or
    Noise256.985257.163--
    Speech257.240267.84524805029it may expand. So at that time, only cracks will happen. If you are giving the space means, maximum crack will be avoided. [noise] If in case, if you are facing any crack means
    Noise260.302260.728--
    Noise263.189263.516--
    Noise267.406267.593--
    Noise267.870268.134--
    Speech268.218272.79824805029you can take a picture of your tiles and you can come and visit the showroom and ask,
    Noise272.817273.132--
    Speech273.598280.23224805029(()) if they are having that pattern of tiles they will replace you. If not, they will put the order and you can get it ma'am.
    Speech275.141276.04038072622Okay ma'am okay.
    Speech278.891279.51638072622Okay.
    Speech281.802282.80238072622Okay ma'am okay.
    Speech284.141289.11024805029So, in the matt itself, you we will have only new model that is carving matt.
    Speech289.620290.72524805029In the matt itself
    Noise290.310290.531--
    Speech291.293298.44924805029Yes. In the matt finish, in the matt finish itself, like a carving design it will be there. Not like a plain surface.
    Speech291.295292.00938072622Carving.
    Speech292.665293.81438072622 What's name?
    Noise298.439299.290--
    Speech299.963300.71338072622Okay okay.
    Speech300.735303.74724805029It will be like (()) a little bit of carving will be done there.
    Speech305.716309.59338072622Okay okay. Can you share this image in our WhatsApp number ma'am?
    Speech309.821314.61724805029Sure ma'am. All the type of tiles I will share you in the in your WhatsApp number. This is your WhatsApp number?
    Noise315.519315.624--
    Speech316.129317.92738072622Yes ma'am. This is my WhatsApp number.
    Noise317.541317.641--
    Speech318.377324.26638072622[filler] You can share the images. I will choose whatever I want, I can choose.
    Noise321.723321.906--
    Noise324.083324.415--
    Speech324.634329.37524805029Yes, okay ma'am. Okay ma'am. [noise] And then also, are you planning to put any tile is the elevation?
    Speech326.887327.52838072622Okay.
    Speech331.127337.28538072622[filler] No ma'am, I no idea for that. [filler] You can share that image also, I will choose
    Speech337.901340.20138072622if any needed means.
    Speech337.997338.68524805029Okay ma'am.
    Noise339.187339.314--
    Noise339.846339.978--
    Speech340.526348.65124805029Regarding the floor tiles, I have explained you everything. [noise] And also in the elevation tiles, if you are having any image in your
    Speech345.612346.16338072622Okay.
    Speech348.690348.97824805029[noise]
    Speech349.016362.81424805029[filler] (()) you may like, I want this picture in my house means, you can give me that picture. We can bring that picture in the tiles so that you can fit in the elevation ma'am. That is like tiles are customizable
    Noise360.331360.762--
    Noise361.776362.550--
    Speech364.456371.60038072622Customized. Okay ma'am okay. [filler] Then I will discuss with my husband and I will update you in Whatsapp.
    Noise364.721365.680--
    Babble365.891366.928--
    Speech372.012378.14824805029Okay ma'am, this option also we have. [noise] And also sanitary wear also we have ma'am like sink, kitchen sink.
    Speech379.838386.98538072622Oh, yes yes. I need [filler] the sink [filler] sink, is big sink. I need a larger sink or we need a
    Speech385.802386.24224805029yeah
    Speech387.204390.54738072622[filler] in nearby one [filler]
    Speech391.117394.17038072622[filler] on plate I I need the on plate
    Noise392.353392.956--
    Noise394.216394.547--
    Speech394.781404.86724805029Yeah, I can get your point ma'am. [noise] After washing the vessels, you have to keep aside of your sink. You need a big sink with double partition. One should be hollow, one should not be hollow.
    Speech395.324396.64638072622Can you arrange that?
    Noise397.646398.560--
    Speech400.786401.83638072622Yes ma'am yes.
    Speech404.112404.93738072622Yes ma'am yes.
    Speech406.237407.46138072622Yes yes yes yeah
    Speech406.877415.30524805029Yes, yeah we have that type of sink also ma'am. You can visit your, visit our show~ showroom one time [noise] so that you can get some good ideas.
    Noise410.971411.605--
    Noise414.262414.786--
    Speech416.807421.74238072622yeah sure ma'am. Okay, [filler] can you share your address also ma'am? [filler] I will
    Speech420.660421.58824805029yeah, Sure ma'am.
    Speech422.312422.86238072622Okay.
    Speech423.179424.47024805029yeah in (())
    Noise425.985426.511--
    Speech426.009428.36024805029opposite to <initial>CHC</initial> park
    Speech429.742430.77638072622Okay ma'am.
    Speech431.098434.60324805029Opposite to <initial>CHC</initial> park itself, you can see our shop ma'am.
    Speech435.877437.60838072622Okay ma'am okay. Thank you.
    Speech436.399440.48324805029okay And the shop will be available from morning nine <initial>AM</initial>
    Speech440.935441.93524805029 to evening
    Speech442.324444.38924805029 [filler] late night eight <initial>PM</initial> ma'am.
    Noise442.610442.911--
    Speech445.807447.45438072622eight <initial>PM</initial> okay ma'am okay.
    Speech446.259458.64124805029Yes ma'am. And [noise] do you, one more thing in the bathrooms and in the elevation ma'am and all, [noise] we have embossed tile also ma'am. It will look naturally like a stone. [noise] It will not be very glossy,
    Noise458.694458.925--
    Noise459.035459.435--
    Speech459.223464.00424805029as a real stone it will be but, it is a tiles ma'am. We have that option also in elevation.
    Noise460.910461.435--
    Noise464.077464.365--
    Noise465.005465.117--
    Noise465.502465.581--
    Speech465.922474.64838072622Okay. Okay ma'am. I need in bathroom tiles, some picture tiles. You have that picture tiles of fish? Something
    Noise466.658466.740--
    Speech472.052472.76224805029Yeah, sure.
    Noise473.110473.310--
    Speech473.620474.05224805029yes
    Speech476.086482.79324805029Yes ma'am, in our showroom, [noise] we have like, sea blue, sea green along with the fish shells and like [filler] that and all.
    Noise478.161478.303--
    Noise482.435482.959--
    Speech483.257494.74024805029For kids also we have, [noise] and parent tiles also we have. For example, there will be three rows. One should be, one will be plain light colour, one will be plain dark colour. In between you will be having the pictures.
    Speech484.810485.84338072622Oh yes ma'am.
    Noise486.360486.985--
    Noise487.541487.730--
    Noise490.442490.619--
    Speech492.812493.61538072622Okay.
    Noise494.762494.983--
    Speech495.021498.44724805029If you want to interchange anything, you can interchange and take
    Noise495.050495.271--
    Noise496.541497.139--
    Speech499.983501.87738072622Okay ma'am, okay okay. [filler]
    Speech501.059501.56424805029Okay
    Noise501.581501.874--
    Speech502.007503.82224805029ma'am, eagerly visiting
    Speech502.663502.96638072622okay
    Speech504.889507.62024805029eagerly I am waiting for you to visit our showroom ma'am.
    Noise508.552508.879--
    Speech509.009515.21138072622Sure ma'am, I will come to your shop and choose our tiles and designs okay.
    Noise510.531510.675--
    Speech515.594517.77324805029Okay ma'am. Thank you for your valuable time ma'am.
    Speech519.066520.85038072622 Thank you ma'am, thank you. Thank you so much.
    Noise519.995520.691--
    Noise520.984521.072--

    TRANSCRIPTION

    TIMETRANSCRIPT
    0.059
    1.104    		Hello FutureBee
    1.491
    2.562    		Hello FutureBee
    3.205
    4.062    		Good morning Ma'am
    5.150
    7.160    		Good morning. May I know who is this?
    7.200
    9.585    		Ma'am, I am calling from <initial>SJ</initial> Tiles and Showroom.
    11.503
    13.884    		Are you available for ten minutes to have a call?
    11.506
    12.205    		Yes Ma'am.
    15.913
    17.155    		Yeah sure Ma'am, sure.
    17.035
    23.018    		(()) my father sales representative visited your construction block that you are constructing near Tambaram
    25.975
    31.646    		[filler] We heard that the you are in need of tiles. So can I explain you the regarding the tiles?
    26.346
    27.280    		Okay ma'am.
    33.539
    40.548    		Yes Ma'am yes. I am searching the tiles only [filler] We need quality tiles , So can you explain your tiles material.
    40.789
    48.398    		Yeah sure Ma'am. Actually your (()) we heard that your house will be like around thousand and two hundred square feet.
    48.621
    51.398    		-
    51.636
    55.243    		okay may I know how many bedrooms and [filler] hall, dining and all
    51.658
    53.134    		Yeah, yes ma'am yes yes.
    55.923
    56.222    		-
    57.432
    62.015    		Ma'am we have planning two bedroom, one hall and one kitchen.
    59.948
    61.447    		-
    62.253
    64.745    		Okay ma'am, dining halls do you have?
    66.171
    66.596    		-
    66.266
    69.766    		Yes ma'am [filler] attached to kitchen, we have a dining hall.
    69.230
    84.197    		[bg-speech] Okay Ma'am. Then you wish to give different-different models for like a[noise] for one rooms one models type and another room one models type like that you are searching or for the whole area the same
    84.697
    86.000    		pattern you have watching.
    86.584
    90.665    		[filler] whole (()) [filler] whole area we need are the same tiles.
    89.007
    89.411    		same
    89.414
    89.914    		-
    90.611
    97.025    		Okay Ma'am. Then in showroom have too many collection so you can come and visit ma'am , it is near (())
    91.275
    91.653    		[filler]
    97.054
    97.415    		-
    97.450
    103.299    		So you can come directly and visit also I will explain you in the form regarding the types of tiles ma'am.
    104.459
    105.887    		-
    104.923
    106.721    		Okay ma'am okay please explain
    106.271
    114.837    		we have [filler] ceramic tiles that is like single coating. The first coating will be of tiles It will be very polished tiles , glossy tile
    113.926
    114.546    		[filler]
    114.843
    115.376    		-
    115.408
    118.646    		and that below the first coating you will be having a clay.
    116.370
    117.096    		Okay ma'am.
    120.375
    121.733    		Clay. Okay ma'am okay.
    120.495
    120.831    		Yes,
    121.117
    133.181    		[noise] The second type is like, glossy pattern only but you have [noise] for half of the tiles you will be having the ceramic only, below half of the tile only you will be having clay, [noise] this usually they will name this is semi.
    129.745
    130.215    		-
    132.318
    133.020    		Okay ma'am.
    134.687
    137.044    		semi [filler] okay [noise] [filler]
    135.180
    139.610    		Yeah, semi (()) all the tiles we have are (()) tiles only ma'am.
    140.877
    142.038    		Okay Ma'am okay.
    141.768
    145.699    		And one more thing [noise] you can put granite also.
    143.769
    143.931    		-
    146.019
    146.157    		-
    147.205
    149.252    		Okay do you have a marble tiles ma'am ?
    147.901
    148.627    		-
    149.485
    155.203    		Yes Ma'am we have that also Ma'am [noise] and one more thing, matt ma'am. Have you heard regarding that?
    150.812
    150.860    		-
    153.000
    153.586    		-
    157.019
    159.461    		Matt finishing. Yes ma'am, I heard of this
    157.127
    158.436    		Yes matt finishing ma'am.
    158.508
    158.675    		-
    158.920
    164.591    		That is like it will not be very polished and that is really good for your looks ma'am. You can use it ma'am.
    159.745
    160.370    		-
    161.370
    162.919    		Sure. Yeah yeah
    166.705
    172.211    		Yeah yeah. I also prefer that only ma'am because [filler] our mother-in-law having a leg pain
    168.437
    168.806    		yeah
    172.449
    175.687    		So I go with that, that [filler] that tiles ma'am.
    172.894
    173.519    		-
    175.032
    175.757    		-
    176.002
    179.900    		Okay ma'am. In the matt one, itself you will be having like single coating
    180.092
    184.955    		and you will have full body ma'am. Full body in the sense, the whole body of the tile will be of same
    185.556
    185.947    		pattern.
    185.985
    186.389    		-
    186.622
    195.000    		For example, if you are dropping any heavy material in the floor [noise] and the floor is like little bit cracked means, [noise] you will not see the clay
    187.175
    188.556    		okay
    195.294
    198.116    		again the same pattern of tile will be only visible.
    195.348
    195.769    		[filler]
    197.491
    197.943    		-
    198.406
    199.881    		So that is the full body.
    200.116
    200.221    		-
    200.276
    200.977    		Okay.
    200.310
    208.019    		For example, if you are putting any heavy material, [noise] [filler] any corner make it cracked, any anywhere it may get cracked
    201.991
    202.418    		Okay.
    208.097
    208.427    		-
    208.455
    215.717    		so at that time clay will not become outside the same material will be coming outside [noise] that is what we are giving that as a full body
    210.268
    210.568    		-
    217.852
    227.062    		Okay ma'am, okay. If any [filler] if any, in case any damage is [filler] in particular one title means you can replace or [filler]
    218.413
    219.616    		One more thing,
    220.143
    221.092    		yeah
    227.691
    233.806    		[filler] replace in one area, or you have to cut the whole area and reput the tiles,
    232.474
    232.618    		-
    234.021
    234.144    		-
    234.455
    235.354    		something like that.
    235.406
    244.818    		Yes, I can explain you ma'am. While putting the tiles, you have to use the space in ma'am. You'll have to put the space in that means, in between the two tiles, you should have some space.
    238.419
    238.723    		-
    246.098
    247.479    		yeah yeah [filler]
    246.818
    256.749    		Like fixing, some people will fix with the between the space. You have to fix with the (()) space, then only while change in the climate, the materials may contract or
    256.985
    257.163    		-
    257.240
    267.845    		it may expand. So at that time, only cracks will happen. If you are giving the space means, maximum crack will be avoided. [noise] If in case, if you are facing any crack means
    260.302
    260.728    		-
    263.189
    263.516    		-
    267.406
    267.593    		-
    267.870
    268.134    		-
    268.218
    272.798    		you can take a picture of your tiles and you can come and visit the showroom and ask,
    272.817
    273.132    		-
    273.598
    280.232    		(()) if they are having that pattern of tiles they will replace you. If not, they will put the order and you can get it ma'am.
    275.141
    276.040    		Okay ma'am okay.
    278.891
    279.516    		Okay.
    281.802
    282.802    		Okay ma'am okay.
    284.141
    289.110    		So, in the matt itself, you we will have only new model that is carving matt.
    289.620
    290.725    		In the matt itself
    290.310
    290.531    		-
    291.293
    298.449    		Yes. In the matt finish, in the matt finish itself, like a carving design it will be there. Not like a plain surface.
    291.295
    292.009    		Carving.
    292.665
    293.814    		 What's name?
    298.439
    299.290    		-
    299.963
    300.713    		Okay okay.
    300.735
    303.747    		It will be like (()) a little bit of carving will be done there.
    305.716
    309.593    		Okay okay. Can you share this image in our WhatsApp number ma'am?
    309.821
    314.617    		Sure ma'am. All the type of tiles I will share you in the in your WhatsApp number. This is your WhatsApp number?
    315.519
    315.624    		-
    316.129
    317.927    		Yes ma'am. This is my WhatsApp number.
    317.541
    317.641    		-
    318.377
    324.266    		[filler] You can share the images. I will choose whatever I want, I can choose.
    321.723
    321.906    		-
    324.083
    324.415    		-
    324.634
    329.375    		Yes, okay ma'am. Okay ma'am. [noise] And then also, are you planning to put any tile is the elevation?
    326.887
    327.528    		Okay.
    331.127
    337.285    		[filler] No ma'am, I no idea for that. [filler] You can share that image also, I will choose
    337.901
    340.201    		if any needed means.
    337.997
    338.685    		Okay ma'am.
    339.187
    339.314    		-
    339.846
    339.978    		-
    340.526
    348.651    		Regarding the floor tiles, I have explained you everything. [noise] And also in the elevation tiles, if you are having any image in your
    345.612
    346.163    		Okay.
    348.690
    348.978    		[noise]
    349.016
    362.814    		[filler] (()) you may like, I want this picture in my house means, you can give me that picture. We can bring that picture in the tiles so that you can fit in the elevation ma'am. That is like tiles are customizable
    360.331
    360.762    		-
    361.776
    362.550    		-
    364.456
    371.600    		Customized. Okay ma'am okay. [filler] Then I will discuss with my husband and I will update you in Whatsapp.
    364.721
    365.680    		-
    365.891
    366.928    		-
    372.012
    378.148    		Okay ma'am, this option also we have. [noise] And also sanitary wear also we have ma'am like sink, kitchen sink.
    379.838
    386.985    		Oh, yes yes. I need [filler] the sink [filler] sink, is big sink. I need a larger sink or we need a
    385.802
    386.242    		yeah
    387.204
    390.547    		[filler] in nearby one [filler]
    391.117
    394.170    		[filler] on plate I I need the on plate
    392.353
    392.956    		-
    394.216
    394.547    		-
    394.781
    404.867    		Yeah, I can get your point ma'am. [noise] After washing the vessels, you have to keep aside of your sink. You need a big sink with double partition. One should be hollow, one should not be hollow.
    395.324
    396.646    		Can you arrange that?
    397.646
    398.560    		-
    400.786
    401.836    		Yes ma'am yes.
    404.112
    404.937    		Yes ma'am yes.
    406.237
    407.461    		Yes yes yes yeah
    406.877
    415.305    		Yes, yeah we have that type of sink also ma'am. You can visit your, visit our show~ showroom one time [noise] so that you can get some good ideas.
    410.971
    411.605    		-
    414.262
    414.786    		-
    416.807
    421.742    		yeah sure ma'am. Okay, [filler] can you share your address also ma'am? [filler] I will
    420.660
    421.588    		yeah, Sure ma'am.
    422.312
    422.862    		Okay.
    423.179
    424.470    		yeah in (())
    425.985
    426.511    		-
    426.009
    428.360    		opposite to <initial>CHC</initial> park
    429.742
    430.776    		Okay ma'am.
    431.098
    434.603    		Opposite to <initial>CHC</initial> park itself, you can see our shop ma'am.
    435.877
    437.608    		Okay ma'am okay. Thank you.
    436.399
    440.483    		okay And the shop will be available from morning nine <initial>AM</initial>
    440.935
    441.935    		 to evening
    442.324
    444.389    		 [filler] late night eight <initial>PM</initial> ma'am.
    442.610
    442.911    		-
    445.807
    447.454    		eight <initial>PM</initial> okay ma'am okay.
    446.259
    458.641    		Yes ma'am. And [noise] do you, one more thing in the bathrooms and in the elevation ma'am and all, [noise] we have embossed tile also ma'am. It will look naturally like a stone. [noise] It will not be very glossy,
    458.694
    458.925    		-
    459.035
    459.435    		-
    459.223
    464.004    		as a real stone it will be but, it is a tiles ma'am. We have that option also in elevation.
    460.910
    461.435    		-
    464.077
    464.365    		-
    465.005
    465.117    		-
    465.502
    465.581    		-
    465.922
    474.648    		Okay. Okay ma'am. I need in bathroom tiles, some picture tiles. You have that picture tiles of fish? Something
    466.658
    466.740    		-
    472.052
    472.762    		Yeah, sure.
    473.110
    473.310    		-
    473.620
    474.052    		yes
    476.086
    482.793    		Yes ma'am, in our showroom, [noise] we have like, sea blue, sea green along with the fish shells and like [filler] that and all.
    478.161
    478.303    		-
    482.435
    482.959    		-
    483.257
    494.740    		For kids also we have, [noise] and parent tiles also we have. For example, there will be three rows. One should be, one will be plain light colour, one will be plain dark colour. In between you will be having the pictures.
    484.810
    485.843    		Oh yes ma'am.
    486.360
    486.985    		-
    487.541
    487.730    		-
    490.442
    490.619    		-
    492.812
    493.615    		Okay.
    494.762
    494.983    		-
    495.021
    498.447    		If you want to interchange anything, you can interchange and take
    495.050
    495.271    		-
    496.541
    497.139    		-
    499.983
    501.877    		Okay ma'am, okay okay. [filler]
    501.059
    501.564    		Okay
    501.581
    501.874    		-
    502.007
    503.822    		ma'am, eagerly visiting
    502.663
    502.966    		okay
    504.889
    507.620    		eagerly I am waiting for you to visit our showroom ma'am.
    508.552
    508.879    		-
    509.009
    515.211    		Sure ma'am, I will come to your shop and choose our tiles and designs okay.
    510.531
    510.675    		-
    515.594
    517.773    		Okay ma'am. Thank you for your valuable time ma'am.
    519.066
    520.850    		 Thank you ma'am, thank you. Thank you so much.
    519.995
    520.691    		-
    520.984
    521.072    		-

    Dataset Demographics

    Details Headline

    Language

    English

    Language code

    en-In

    Country

    India

    Accents

    Chandigarh,...more

    Gender Distribution

    M:60, F:40

    Age Group

    18-70

    Audio File Details

    Details Headline

    Environment

    Silent, Noisy

    Bit Depth

    16 bit

    Format

    wav

    Sample rate

    8khz & 16khz

    Channel

    Stereo

    Audio file duration

    5-15 minutes

    Read the License Terms

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