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The audio dataset includes call center conversations in Travel, featuring native English speakers from India, with detailed metadata and accurate transcriptions.
Unscripted Call Center Conversations
30 Speech Hours
July 2023
60
Welcome to the English Language Call Center Speech Dataset for the Travel domain. It is a specialized and comprehensive collection of voice data designed to enhance the development of call center speech recognition models specifically for the Travel industry.
With high-quality call center audio recordings, detailed metadata, and accurate transcriptions, it empowers researchers and developers to enhance natural language processing, conversational AI, and generative voice AI algorithms in the Travel domain. Moreover, it facilitates the creation of sophisticated voice assistants and voice bots tailored to the unique linguistic nuances found in the English language spoken in India.
Speech Data:
This training dataset comprises 30 hours of call center audio recordings covering various topics and scenarios related to the Travel domain, to build robust and accurate customer service speech technology.
To curate realistic call center interactions, we collaborated with a diverse network of 60 expert native English speakers from different states/provinces of India. This collaborative effort ensures a balanced representation of Indian accents, dialects, and demographics, promoting inclusivity and reducing biases in the dataset.
Each audio recording captures the essence of unscripted and spontaneous conversations between call center agents and customers, with an average duration ranging from 5 to 15 minutes per call. The dataset includes both inbound and outbound calls, covering scenarios such as inquiries, promotional offers, complaints, technical support, and more. Additionally, the dataset contains call center conversations with both positive and negative outcomes, providing a diverse and realistic dataset.
The speech data is available in WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 kHz, ensuring high-quality audio for accurate analysis. The recording environment is generally quiet, without background noise and echo.
Metadata:
In addition to the audio recordings, our dataset provides comprehensive metadata for each participant. This includes the participant’s age, gender, country, state, and dialect. Additionally, it includes metadata like domain, topic, call type, outcome, bit depth, and sample rate for each conversation.
The metadata serves as a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of English language call center speech recognition models for the Travel domain.
Transcription:
To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. The transcriptions capture speaker-wise transcription with time-coded segmentation along with non-speech labels and tags, covering both the agent and customer conversations.
These ready-to-use transcriptions accelerate the development of Travel call center conversational AI and ASR models for the English language.
Updates and Customization:
We understand the importance of collecting data in various environments to build robust ASR models. Therefore, our call center voice dataset is regularly updated with new audio data captured in diverse real-world conditions.
If you require a custom training dataset with specific environmental conditions, we can accommodate your request. We can provide voice data with customized sample rates ranging from 8kHz to 48kHz, allowing you to fine-tune your models for different audio recording setups. Additionally, we can also customize the transcription following your specific guidelines and requirements, to further support your ASR development process.
License:
This Travel call center audio dataset is created by FutureBeeAI and is available for commercial use!
Conclusion:
Whether you are training or fine-tuning speech recognition models, advancing NLP algorithms, or building state-of-the-art voice assistants to improve customer experiences in the Travel sector, our dataset serves as a trusted resource to meet your goals
Channel 1 | Channel 2 | Format |
---|---|---|
Female(31) | Female(32) | wav, json |
LABEL | START | END | CHANNEL | TRANSCRIPT |
---|---|---|---|---|
Speech | 1.375 | 2.750 | Speaker 1 | Hello Futurebee. |
Speech | 1.975 | 3.575 | Speaker 2 | Hello Futurebee. |
Noise | 4.125 | 4.825 | - | - |
Speech | 5.525 | 6.349 | Speaker 1 | Hello ma'am. |
Speech | 6.724 | 9.698 | Speaker 2 | Hello good morning. Welcome to <initial>SJ</initial> Holidays. |
Noise | 10.121 | 10.570 | - | - |
Speech | 11.875 | 13.000 | Speaker 2 | How can I help you? |
Speech | 13.550 | 16.750 | Speaker 1 | Ma'am I planning for trip with my husband. |
Speech | 18.725 | 19.600 | Speaker 2 | Okay. |
Speech | 19.167 | 22.568 | Speaker 1 | So, can you give me some suggestions to plan the trip? |
Speech | 22.713 | 23.789 | Speaker 1 | can you guide me? |
Speech | 25.734 | 31.152 | Speaker 2 | Yeah, yes of course. But I need some information first. How many days trip you have plan? |
Speech | 32.371 | 34.298 | Speaker 1 | I am planning to go for three days. |
Speech | 35.639 | 39.963 | Speaker 2 | Three days okay. what type of place you would like to go? |
Noise | 38.461 | 38.961 | - | - |
Speech | 40.310 | 42.536 | Speaker 2 | [filler]Talking about climate. |
Noise | 40.981 | 42.082 | - | - |
Speech | 42.783 | 44.283 | Speaker 2 | [filler]Especially. |
Speech | 45.195 | 47.896 | Speaker 1 | I need a cool climate not very hot. |
Speech | 49.009 | 57.134 | Speaker 2 | Okay,[filler] then I suggest you go to Wayanad. That's a there is a beautiful place in Kerala. It's a chill climate. |
Speech | 57.426 | 58.426 | Speaker 2 | [filler] |
Noise | 58.170 | 59.045 | - | - |
Speech | 58.643 | 60.368 | Speaker 2 | You hear about that place? |
Speech | 61.639 | 66.614 | Speaker 1 | Yeah. I have heard and I heard it is near to Bangalore or Kerala. I don't know. |
Speech | 68.087 | 70.061 | Speaker 2 | [filler]Yeah. It's a Kerala only. |
Speech | 70.924 | 72.224 | Speaker 1 | Okay okay. |
Speech | 74.141 | 75.242 | Speaker 2 | [filler] |
Speech | 74.310 | 82.459 | Speaker 1 | So, can you say me how to go there? Will you arrange any travels or how your <initial>SJ</initial> Holidays working? how? |
Speech | 79.968 | 81.394 | Speaker 2 | [filler] |
Speech | 83.956 | 92.456 | Speaker 2 | Yeah, yes ma'am. [filler] We have three packages. [filler] Two days package and four package and one days package. |
Speech | 88.772 | 89.447 | Speaker 1 | Okay. |
Speech | 92.688 | 94.765 | Speaker 2 | [filler]Which one you want? |
Speech | 93.623 | 94.224 | Speaker 1 | [filler] |
Speech | 96.769 | 98.644 | Speaker 1 | I prefer four days package. |
Speech | 99.090 | 106.215 | Speaker 2 | Four days package. [filler] Then you don't worry. Our agency will help you. Okay? [filler] They will |
Speech | 105.774 | 106.447 | Speaker 1 | Okay. |
Speech | 106.340 | 110.864 | Speaker 2 | [filler]guide you and they will book the hotels |
Speech | 111.028 | 114.727 | Speaker 2 | and what are the tourist places are there in the Wayanad. |
Speech | 114.944 | 117.545 | Speaker 2 | They will explain to you. |
Speech | 118.394 | 123.870 | Speaker 1 | Okay. Now can you give me some explanation? How that trip will be? What are the sites seen there? |
Speech | 119.977 | 120.554 | Speaker 2 | Okay. |
Speech | 125.519 | 126.920 | Speaker 2 | [filler]Yeah. Of course. |
Speech | 127.209 | 127.986 | Speaker 2 | [filler] |
Speech | 128.449 | 139.377 | Speaker 2 | There [filler] more [filler] more site visiting places are there. One is zipline. It's a longest zipline [filler] place in Kerala only. |
Speech | 140.389 | 143.764 | Speaker 2 | And then one trekking, trekking place is there. |
Speech | 140.734 | 141.484 | Speaker 1 | Okay. |
Speech | 144.133 | 153.961 | Speaker 2 | [filler]Another one is water falls,[filler] main [filler] Soochipara water fall is there. It is really very chill place. |
Speech | 145.080 | 145.532 | Speaker 1 | Okay. |
Noise | 149.116 | 149.616 | - | - |
Speech | 154.257 | 161.979 | Speaker 2 | [filler]You, you in that place you should walk for nearly two to three kilometers. |
Speech | 155.068 | 155.794 | Speaker 1 | Okay. |
Speech | 163.532 | 167.556 | Speaker 1 | Okay. So, I have to walk two to three kilometers to reach the Soochipara falls. |
Speech | 167.430 | 169.430 | Speaker 2 | Reach there yes yes yes. |
Speech | 169.770 | 173.169 | Speaker 1 | So, there is no vehicles only the way mode is walking? |
Speech | 172.389 | 180.264 | Speaker 2 | No no no. Only the way you have you walk only. Because stones and path is very narrow. |
Speech | 177.133 | 177.610 | Speaker 1 | Okay. |
Speech | 180.770 | 184.371 | Speaker 2 | So, vehicles are not allowed in that place. |
Speech | 181.627 | 182.430 | Speaker 1 | Okay. |
TIME | TRANSCRIPT |
---|---|
1.375 2.750 | Hello Futurebee. |
1.975 3.575 | Hello Futurebee. |
4.125 4.825 | - |
5.525 6.349 | Hello ma'am. |
6.724 9.698 | Hello good morning. Welcome to <initial>SJ</initial> Holidays. |
10.121 10.570 | - |
11.875 13.000 | How can I help you? |
13.550 16.750 | Ma'am I planning for trip with my husband. |
18.725 19.600 | Okay. |
19.167 22.568 | So, can you give me some suggestions to plan the trip? |
22.713 23.789 | can you guide me? |
25.734 31.152 | Yeah, yes of course. But I need some information first. How many days trip you have plan? |
32.371 34.298 | I am planning to go for three days. |
35.639 39.963 | Three days okay. what type of place you would like to go? |
38.461 38.961 | - |
40.310 42.536 | [filler]Talking about climate. |
40.981 42.082 | - |
42.783 44.283 | [filler]Especially. |
45.195 47.896 | I need a cool climate not very hot. |
49.009 57.134 | Okay,[filler] then I suggest you go to Wayanad. That's a there is a beautiful place in Kerala. It's a chill climate. |
57.426 58.426 | [filler] |
58.170 59.045 | - |
58.643 60.368 | You hear about that place? |
61.639 66.614 | Yeah. I have heard and I heard it is near to Bangalore or Kerala. I don't know. |
68.087 70.061 | [filler]Yeah. It's a Kerala only. |
70.924 72.224 | Okay okay. |
74.141 75.242 | [filler] |
74.310 82.459 | So, can you say me how to go there? Will you arrange any travels or how your <initial>SJ</initial> Holidays working? how? |
79.968 81.394 | [filler] |
83.956 92.456 | Yeah, yes ma'am. [filler] We have three packages. [filler] Two days package and four package and one days package. |
88.772 89.447 | Okay. |
92.688 94.765 | [filler]Which one you want? |
93.623 94.224 | [filler] |
96.769 98.644 | I prefer four days package. |
99.090 106.215 | Four days package. [filler] Then you don't worry. Our agency will help you. Okay? [filler] They will |
105.774 106.447 | Okay. |
106.340 110.864 | [filler]guide you and they will book the hotels |
111.028 114.727 | and what are the tourist places are there in the Wayanad. |
114.944 117.545 | They will explain to you. |
118.394 123.870 | Okay. Now can you give me some explanation? How that trip will be? What are the sites seen there? |
119.977 120.554 | Okay. |
125.519 126.920 | [filler]Yeah. Of course. |
127.209 127.986 | [filler] |
128.449 139.377 | There [filler] more [filler] more site visiting places are there. One is zipline. It's a longest zipline [filler] place in Kerala only. |
140.389 143.764 | And then one trekking, trekking place is there. |
140.734 141.484 | Okay. |
144.133 153.961 | [filler]Another one is water falls,[filler] main [filler] Soochipara water fall is there. It is really very chill place. |
145.080 145.532 | Okay. |
149.116 149.616 | - |
154.257 161.979 | [filler]You, you in that place you should walk for nearly two to three kilometers. |
155.068 155.794 | Okay. |
163.532 167.556 | Okay. So, I have to walk two to three kilometers to reach the Soochipara falls. |
167.430 169.430 | Reach there yes yes yes. |
169.770 173.169 | So, there is no vehicles only the way mode is walking? |
172.389 180.264 | No no no. Only the way you have you walk only. Because stones and path is very narrow. |
177.133 177.610 | Okay. |
180.770 184.371 | So, vehicles are not allowed in that place. |
181.627 182.430 | Okay. |
English
en-In
India
Chandigarh,...more
M: 55, F: 45
18-70
Silent, Noisy
16 bit
wav
8khz
Dual separate channel
5-15 minutes
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