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English (India) Call Center Speech Dataset for Travel

The audio dataset comprises call center conversations for the Travel domain, featuring native English speakers from India. It includes speech data, detailed metadata and accurate transcriptions.

Total Volume

30 Speech Hours

Last updated

Jun 2024

Number of participants

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English (India) call center audio recording for Travel industry

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About this Off-the-shelf Speech Dataset

Introduction

Welcome to the Indian English Call Center Speech Dataset for the Travel domain designed to enhance the development of call center speech recognition models specifically for the Travel industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data:

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Travel domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native Indian English speakers from the FutureBeeAI Community.

•

Regions: Different states/provinces of India, ensuring a balanced representation of Indian accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Booking inquiries and assistance

•Destination information and recommendations

•Assistance with flight delays or cancellations

•Special assistance for passengers with disabilities

•Travel-related health and safety inquiry

•Assistance with lost or delayed baggage, and many more

•Outbound Calls:

•Promotional offers and package deals

•Customer satisfaction surveys

•Booking confirmations and updates

•Flight schedule changes and notifications

•Customer feedback collection

•Reminders for passport or visa expiration date, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Travel domain call center conversational AI and ASR models for the Indian English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of Indian English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Travel domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for Indian English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Travel sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Travel industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Travel domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Travel domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

ATTRIBUTES

Channel 1	Channel 2	Format
Female(31)	Female(32)	wav, json

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT
Speech	1.375	2.750	31150044	Hello Futurebee.
Speech	1.975	3.575	89820414	Hello Futurebee.
Noise	4.125	4.825	-	-
Speech	5.525	6.349	31150044	Hello ma'am.
Speech	6.724	9.698	89820414	Hello good morning. Welcome to <initial>SJ</initial> Holidays.
Noise	10.121	10.570	-	-
Speech	11.875	13.000	89820414	How can I help you?
Speech	13.550	16.750	31150044	Ma'am I planning for trip with my husband.
Speech	18.725	19.600	89820414	Okay.
Speech	19.167	22.568	31150044	So, can you give me some suggestions to plan the trip?
Speech	22.713	23.789	31150044	can you guide me?
Speech	25.734	31.152	89820414	Yeah, yes of course. But I need some information first. How many days trip you have plan?
Speech	32.371	34.298	31150044	I am planning to go for three days.
Speech	35.639	39.963	89820414	Three days okay. what type of place you would like to go?
Noise	38.461	38.961	-	-
Speech	40.310	42.536	89820414	[filler]Talking about climate.
Noise	40.981	42.082	-	-
Speech	42.783	44.283	89820414	[filler] Especially.
Speech	45.195	47.896	31150044	I need a cool climate not very hot.
Speech	49.009	57.134	89820414	Okay, [filler] then I suggest you go to Wayanad. That's a there is a beautiful place in Kerala. It's a chill climate.
Speech	57.426	58.426	89820414	[filler]
Noise	58.170	59.045	-	-
Speech	58.643	60.368	89820414	You hear about that place?
Speech	61.639	66.614	31150044	Yeah. I have heard and I heard it is near to Bangalore or Kerala. I don't know.
Speech	68.087	70.061	89820414	[filler] Yeah. It's a Kerala only.
Speech	70.924	72.224	31150044	Okay okay.
Speech	74.141	75.242	89820414	[filler]
Speech	74.310	82.459	31150044	So, can you say me how to go there? Will you arrange any travels or how your <initial>SJ</initial> Holidays working? how?
Speech	79.968	81.394	89820414	[filler]
Speech	83.956	92.456	89820414	Yeah, yes ma'am. [filler] We have three packages. [filler] Two days package and four package and one days package.
Speech	88.772	89.447	31150044	Okay.
Speech	92.688	94.765	89820414	[filler] Which one you want?
Speech	93.623	94.224	31150044	[filler]
Speech	96.769	98.644	31150044	I prefer four days package.
Speech	99.090	106.215	89820414	Four days package. [filler] Then you don't worry. Our agency will help you. Okay? [filler] They will
Speech	105.774	106.447	31150044	Okay.
Speech	106.340	110.864	89820414	[filler] guide you and they will book the hotels
Speech	111.028	114.727	89820414	and what are the tourist places are there in the Wayanad.
Speech	114.944	117.545	89820414	They will explain to you.
Speech	118.394	123.870	31150044	Okay. Now can you give me some explanation? How that trip will be? What are the sites seen there?
Speech	119.977	120.554	89820414	Okay.
Speech	125.519	126.920	89820414	[filler] Yeah. Of course.
Speech	127.209	127.986	89820414	[filler]
Speech	128.449	139.377	89820414	There [filler] more [filler] more site visiting places are there. One is zipline. It's a longest zipline [filler] place in Kerala only.
Speech	140.389	143.764	89820414	And then one trekking, trekking place is there.
Speech	140.734	141.484	31150044	Okay.
Speech	144.133	153.961	89820414	[filler] Another one is water falls, [filler] main [filler] Soochipara water fall is there. It is really very chill place.
Speech	145.080	145.532	31150044	Okay.
Noise	149.116	149.616	-	-
Speech	154.257	161.979	89820414	[filler] You, you in that place you should walk for nearly two to three kilometers.
Speech	155.068	155.794	31150044	Okay.
Speech	163.532	167.556	31150044	Okay. So, I have to walk two to three kilometers to reach the Soochipara falls.
Speech	167.430	169.430	89820414	Reach there yes yes yes.
Speech	169.770	173.169	31150044	So, there is no vehicles only the way mode is walking?
Speech	172.389	180.264	89820414	No no no. Only the way you have you walk only. Because stones and path is very narrow.
Speech	177.133	177.610	31150044	Okay.
Speech	180.770	184.371	89820414	So, vehicles are not allowed in that place.
Speech	181.627	182.430	31150044	Okay.
Speech	184.895	189.443	89820414	You should walk. But it's very really it's a good [filler]
Speech	190.387	198.263	89820414	[filler] It's perfect place to go with husband. You have to share your memories while walking is a very good
Speech	198.520	199.169	89820414	thing.
Speech	199.985	201.187	31150044	Yeah yeah yeah.
Speech	201.519	206.842	31150044	Okay, then how about the accommodation? You will arrange accommodation or we have to take care of it?
Speech	202.110	203.032	89820414	[filler]
Speech	208.508	211.008	89820414	No no. We will arrange the accommodations.
Speech	211.245	217.645	89820414	Okay. The packages will completely the accommodations and some to theme parks.
Speech	218.669	222.247	89820414	Not theme parks, it's a zipline and also the trekking.
Speech	219.090	219.590	31150044	Okay.
Speech	223.026	223.877	31150044	Okay.
Speech	224.306	225.959	89820414	We will arrange. Okay?
Speech	226.120	230.645	31150044	Only zipline and trekking you will arrange? Or some other site seen also?
Speech	230.413	230.985	89820414	Yeah.
Speech	231.627	235.502	89820414	Some others, if you want some other places we will arrange that also.
Speech	236.520	239.645	31150044	How many site seen is possible to cover in four days?
Speech	240.663	244.937	89820414	[filler] Four days. In one day you will cover three places.
Speech	245.209	246.109	89820414	[filler]
Noise	245.728	246.824	-	-
Speech	247.294	256.096	89820414	Yeah. [filler] One day we will cover the zipline, water falls and trekking. The next day you have to plan other [filler]
Speech	252.723	253.775	31150044	[filler]
Speech	256.213	258.814	89820414	places in Wayanad. Boating
Noise	257.846	258.495	-	-
Speech	259.305	259.754	31150044	Okay.
Speech	260.115	263.591	89820414	Okay. Boating and another dam
Speech	260.480	261.105	31150044	[filler]
Speech	264.665	265.740	89820414	(())
Speech	265.103	265.978	31150044	Okay.
Speech	265.908	267.759	89820414	That places not there in Wayanad
Speech	268.274	271.074	89820414	So, you don't worry about this. We will take care of it.
Speech	272.584	275.560	31150044	Yeah sure sure. Then how about the foods involve?
Speech	276.744	280.793	89820414	Foods involve maximum [filler] the food is
Speech	281.156	286.483	89820414	in Kerala style only. [filler] They will give food to
Speech	286.737	288.211	89820414	some (())
Speech	287.901	288.576	31150044	[filler]
Speech	288.708	291.608	89820414	like that they, they will give.
Speech	288.995	290.021	31150044	Okay okay.
Speech	292.721	294.596	31150044	That is also provided by
Speech	296.338	297.939	31150044	(()) or by
Speech	297.083	299.283	89820414	Sorry ma'am. I can't able to hear.
Speech	301.826	303.153	31150044	ourself?
Speech	303.324	303.848	89820414	hello?
Speech	305.125	308.526	31150044	Foods are provided by your side or we have to take care of it?
Speech	306.165	307.014	89820414	[filler] Yes ma'am.
Speech	310.838	313.012	89820414	No no. Food also
Speech	311.651	313.026	31150044	Okay ma'am. Okay okay.
Speech	313.218	327.245	89820414	Food also come with that packages only. [filler] You will pay first the packages fully. If the package is two thousand means that accommodation and food is including only.
Speech	327.704	329.579	89820414	So, you don't pay the extra.
Speech	328.146	329.596	31150044	Okay ma'am. How much
Speech	330.377	331.927	31150044	How much is the package?
Speech	331.245	332.069	89820414	[filler]
Speech	332.983	341.533	89820414	[filler] In a two days package means it's a fifteen thousand. [filler] Four days package means it will be twenty five thousand
Speech	341.920	342.470	89820414	nearly.
Speech	342.165	342.740	31150044	Okay.
Speech	342.901	347.026	31150044	Okay okay okay. Then how I have to book it?
Speech	348.920	351.120	89820414	[filler] You go to our website ma'am.
Speech	351.266	360.540	89820414	(()) website and choose your package and what are the things you have [filler] you need means you choose that package and
Speech	351.372	352.197	31150044	Okay.
Speech	360.810	364.360	89820414	[filler] select whatever you want.
Speech	365.447	376.773	31150044	Okay ma'am. Then in accommodation and all we can choose by ourself by seeing the hotels will that will you give any photos for choosing the hotels or randomly you will give?
Noise	373.141	373.891	-	-
Speech	375.918	377.442	89820414	Yes yes yes ma'am.
Speech	378.028	390.230	89820414	No no. In that website we upload more accommodation photos, more hotels more resorts images of that. You have to choose and in (())
Speech	390.781	394.432	89820414	the packages hotel rents
Speech	394.696	395.721	89820414	is
Speech	396.355	398.129	89820414	there in that image only.
Speech	399.485	404.305	31150044	Okay okay. I got your point ma'am. And one more thing I want to ask is
Speech	402.543	403.043	89820414	Okay.
Speech	404.576	409.326	31150044	if I am coming with my husband alone that is two people means you are saying twenty five thousand.
Speech	409.521	414.721	31150044	If I am getting [filler] my kids also two more means how the package is the same?
Speech	414.915	416.867	31150044	Or it will increase?
Speech	418.766	424.391	89820414	It little bit increase. Just thirty thousand around four members means thirty around.
Speech	425.103	429.177	31150044	Okay okay ma'am. And before how many days I have to book in your
Speech	427.646	428.271	89820414	Okay.
Speech	429.374	430.124	31150044	website?
Speech	432.470	433.694	89820414	[filler] How many?
Speech	433.487	437.362	31150044	Before how many days of this trip I have to book in your website?
Speech	439.629	442.555	31150044	For example if I (()) going next week means
Speech	441.752	442.475	89820414	[filler]
Speech	442.886	447.911	31150044	I can book one day before the trip or I have to book one week before?
Speech	444.980	445.430	89820414	(())
Speech	447.122	447.771	89820414	No no no.
Speech	448.516	451.218	89820414	No no no. You have to book at least ten days before.
Speech	451.468	457.543	31150044	Okay. If I'm cancelling in any case will the amount will refund completely or partially?
Speech	454.338	454.737	89820414	[filler]
Speech	455.136	455.610	89820414	(())
Speech	457.610	458.286	89820414	No no no.
Speech	458.709	464.459	89820414	Not completely. We five percentage we will take that amount. If you
Speech	465.774	467.199	89820414	cancel the trip.
Speech	467.523	469.523	31150044	Okay. If I am changing the dates means
Speech	470.595	477.920	89820414	Yeah. Changing the date means it's not a problem. [filler] We are not cancelling. You are not charging [filler]
Speech	476.319	477.194	31150044	(())
Speech	477.766	485.180	31150044	Okay okay ma'am. [filler] And also will you arrange the cab for me to [filler] get out from a home
Speech	485.925	487.449	31150044	to the flight or train?
Speech	487.718	488.418	89820414	[filler]
Speech	488.620	490.146	31150044	For the start of journey no?
Speech	488.843	491.451	89820414	No ma'am. No. That's no no.
Speech	491.495	492.596	31150044	[noise] Okay.
Speech	493.232	498.982	31150044	[filler] And also from I am from south side from here to Kerala also you will book?
Speech	499.528	501.528	31150044	local trip only you won't book, right?
Speech	502.968	504.319	89820414	Yes ma'am yes.
Speech	504.204	506.305	31150044	Okay okay. I got your point ma'am.
Speech	506.617	508.817	31150044	And after finishing the trip
Speech	510.384	511.685	31150044	the same procedure?
Noise	510.485	511.084	-	-
Speech	511.997	514.072	31150044	You will drop where I depart.
Speech	513.182	514.081	89820414	Yes.
Speech	514.615	515.442	31150044	Okay.
Speech	515.846	516.649	89820414	[filler] Yes ma'am.
Speech	516.375	520.926	31150044	Okay ma'am. Thank you ma'am. I will ask my husband and I will update you
Speech	517.062	517.687	89820414	[filler]
Speech	520.326	521.000	89820414	Thank you.
Speech	521.149	523.576	31150044	by tomorrow or day after tomorrow ma'am.
Noise	523.600	523.875	-	-
Speech	525.975	527.524	89820414	Okay ma'am okay. Thank you.
Speech	526.475	527.600	31150044	Thank you.
Speech	529.024	529.801	89820414	Thank you.

TRANSCRIPTION

TIME	TRANSCRIPT
1.375 2.750	Hello Futurebee.
1.975 3.575	Hello Futurebee.
4.125 4.825	-
5.525 6.349	Hello ma'am.
6.724 9.698	Hello good morning. Welcome to <initial>SJ</initial> Holidays.
10.121 10.570	-
11.875 13.000	How can I help you?
13.550 16.750	Ma'am I planning for trip with my husband.
18.725 19.600	Okay.
19.167 22.568	So, can you give me some suggestions to plan the trip?
22.713 23.789	can you guide me?
25.734 31.152	Yeah, yes of course. But I need some information first. How many days trip you have plan?
32.371 34.298	I am planning to go for three days.
35.639 39.963	Three days okay. what type of place you would like to go?
38.461 38.961	-
40.310 42.536	[filler]Talking about climate.
40.981 42.082	-
42.783 44.283	[filler] Especially.
45.195 47.896	I need a cool climate not very hot.
49.009 57.134	Okay, [filler] then I suggest you go to Wayanad. That's a there is a beautiful place in Kerala. It's a chill climate.
57.426 58.426	[filler]
58.170 59.045	-
58.643 60.368	You hear about that place?
61.639 66.614	Yeah. I have heard and I heard it is near to Bangalore or Kerala. I don't know.
68.087 70.061	[filler] Yeah. It's a Kerala only.
70.924 72.224	Okay okay.
74.141 75.242	[filler]
74.310 82.459	So, can you say me how to go there? Will you arrange any travels or how your <initial>SJ</initial> Holidays working? how?
79.968 81.394	[filler]
83.956 92.456	Yeah, yes ma'am. [filler] We have three packages. [filler] Two days package and four package and one days package.
88.772 89.447	Okay.
92.688 94.765	[filler] Which one you want?
93.623 94.224	[filler]
96.769 98.644	I prefer four days package.
99.090 106.215	Four days package. [filler] Then you don't worry. Our agency will help you. Okay? [filler] They will
105.774 106.447	Okay.
106.340 110.864	[filler] guide you and they will book the hotels
111.028 114.727	and what are the tourist places are there in the Wayanad.
114.944 117.545	They will explain to you.
118.394 123.870	Okay. Now can you give me some explanation? How that trip will be? What are the sites seen there?
119.977 120.554	Okay.
125.519 126.920	[filler] Yeah. Of course.
127.209 127.986	[filler]
128.449 139.377	There [filler] more [filler] more site visiting places are there. One is zipline. It's a longest zipline [filler] place in Kerala only.
140.389 143.764	And then one trekking, trekking place is there.
140.734 141.484	Okay.
144.133 153.961	[filler] Another one is water falls, [filler] main [filler] Soochipara water fall is there. It is really very chill place.
145.080 145.532	Okay.
149.116 149.616	-
154.257 161.979	[filler] You, you in that place you should walk for nearly two to three kilometers.
155.068 155.794	Okay.
163.532 167.556	Okay. So, I have to walk two to three kilometers to reach the Soochipara falls.
167.430 169.430	Reach there yes yes yes.
169.770 173.169	So, there is no vehicles only the way mode is walking?
172.389 180.264	No no no. Only the way you have you walk only. Because stones and path is very narrow.
177.133 177.610	Okay.
180.770 184.371	So, vehicles are not allowed in that place.
181.627 182.430	Okay.
184.895 189.443	You should walk. But it's very really it's a good [filler]
190.387 198.263	[filler] It's perfect place to go with husband. You have to share your memories while walking is a very good
198.520 199.169	thing.
199.985 201.187	Yeah yeah yeah.
201.519 206.842	Okay, then how about the accommodation? You will arrange accommodation or we have to take care of it?
202.110 203.032	[filler]
208.508 211.008	No no. We will arrange the accommodations.
211.245 217.645	Okay. The packages will completely the accommodations and some to theme parks.
218.669 222.247	Not theme parks, it's a zipline and also the trekking.
219.090 219.590	Okay.
223.026 223.877	Okay.
224.306 225.959	We will arrange. Okay?
226.120 230.645	Only zipline and trekking you will arrange? Or some other site seen also?
230.413 230.985	Yeah.
231.627 235.502	Some others, if you want some other places we will arrange that also.
236.520 239.645	How many site seen is possible to cover in four days?
240.663 244.937	[filler] Four days. In one day you will cover three places.
245.209 246.109	[filler]
245.728 246.824	-
247.294 256.096	Yeah. [filler] One day we will cover the zipline, water falls and trekking. The next day you have to plan other [filler]
252.723 253.775	[filler]
256.213 258.814	places in Wayanad. Boating
257.846 258.495	-
259.305 259.754	Okay.
260.115 263.591	Okay. Boating and another dam
260.480 261.105	[filler]
264.665 265.740	(())
265.103 265.978	Okay.
265.908 267.759	That places not there in Wayanad
268.274 271.074	So, you don't worry about this. We will take care of it.
272.584 275.560	Yeah sure sure. Then how about the foods involve?
276.744 280.793	Foods involve maximum [filler] the food is
281.156 286.483	in Kerala style only. [filler] They will give food to
286.737 288.211	some (())
287.901 288.576	[filler]
288.708 291.608	like that they, they will give.
288.995 290.021	Okay okay.
292.721 294.596	That is also provided by
296.338 297.939	(()) or by
297.083 299.283	Sorry ma'am. I can't able to hear.
301.826 303.153	ourself?
303.324 303.848	hello?
305.125 308.526	Foods are provided by your side or we have to take care of it?
306.165 307.014	[filler] Yes ma'am.
310.838 313.012	No no. Food also
311.651 313.026	Okay ma'am. Okay okay.
313.218 327.245	Food also come with that packages only. [filler] You will pay first the packages fully. If the package is two thousand means that accommodation and food is including only.
327.704 329.579	So, you don't pay the extra.
328.146 329.596	Okay ma'am. How much
330.377 331.927	How much is the package?
331.245 332.069	[filler]
332.983 341.533	[filler] In a two days package means it's a fifteen thousand. [filler] Four days package means it will be twenty five thousand
341.920 342.470	nearly.
342.165 342.740	Okay.
342.901 347.026	Okay okay okay. Then how I have to book it?
348.920 351.120	[filler] You go to our website ma'am.
351.266 360.540	(()) website and choose your package and what are the things you have [filler] you need means you choose that package and
351.372 352.197	Okay.
360.810 364.360	[filler] select whatever you want.
365.447 376.773	Okay ma'am. Then in accommodation and all we can choose by ourself by seeing the hotels will that will you give any photos for choosing the hotels or randomly you will give?
373.141 373.891	-
375.918 377.442	Yes yes yes ma'am.
378.028 390.230	No no. In that website we upload more accommodation photos, more hotels more resorts images of that. You have to choose and in (())
390.781 394.432	the packages hotel rents
394.696 395.721	is
396.355 398.129	there in that image only.
399.485 404.305	Okay okay. I got your point ma'am. And one more thing I want to ask is
402.543 403.043	Okay.
404.576 409.326	if I am coming with my husband alone that is two people means you are saying twenty five thousand.
409.521 414.721	If I am getting [filler] my kids also two more means how the package is the same?
414.915 416.867	Or it will increase?
418.766 424.391	It little bit increase. Just thirty thousand around four members means thirty around.
425.103 429.177	Okay okay ma'am. And before how many days I have to book in your
427.646 428.271	Okay.
429.374 430.124	website?
432.470 433.694	[filler] How many?
433.487 437.362	Before how many days of this trip I have to book in your website?
439.629 442.555	For example if I (()) going next week means
441.752 442.475	[filler]
442.886 447.911	I can book one day before the trip or I have to book one week before?
444.980 445.430	(())
447.122 447.771	No no no.
448.516 451.218	No no no. You have to book at least ten days before.
451.468 457.543	Okay. If I'm cancelling in any case will the amount will refund completely or partially?
454.338 454.737	[filler]
455.136 455.610	(())
457.610 458.286	No no no.
458.709 464.459	Not completely. We five percentage we will take that amount. If you
465.774 467.199	cancel the trip.
467.523 469.523	Okay. If I am changing the dates means
470.595 477.920	Yeah. Changing the date means it's not a problem. [filler] We are not cancelling. You are not charging [filler]
476.319 477.194	(())
477.766 485.180	Okay okay ma'am. [filler] And also will you arrange the cab for me to [filler] get out from a home
485.925 487.449	to the flight or train?
487.718 488.418	[filler]
488.620 490.146	For the start of journey no?
488.843 491.451	No ma'am. No. That's no no.
491.495 492.596	[noise] Okay.
493.232 498.982	[filler] And also from I am from south side from here to Kerala also you will book?
499.528 501.528	local trip only you won't book, right?
502.968 504.319	Yes ma'am yes.
504.204 506.305	Okay okay. I got your point ma'am.
506.617 508.817	And after finishing the trip
510.384 511.685	the same procedure?
510.485 511.084	-
511.997 514.072	You will drop where I depart.
513.182 514.081	Yes.
514.615 515.442	Okay.
515.846 516.649	[filler] Yes ma'am.
516.375 520.926	Okay ma'am. Thank you ma'am. I will ask my husband and I will update you
517.062 517.687	[filler]
520.326 521.000	Thank you.
521.149 523.576	by tomorrow or day after tomorrow ma'am.
523.600 523.875	-
525.975 527.524	Okay ma'am okay. Thank you.
526.475 527.600	Thank you.
529.024 529.801	Thank you.

Dataset Demographics

Language

English

Language code

en-In

Country

India

Accents

Chandigarh,...more

Gender Distribution

M:60, F:40

Age Group

18-70

Audio File Details

Environment

Silent, Noisy

Bit Depth

16 bit

Format

wav

Sample rate

8khz & 16khz

Channel

Stereo

Audio file duration

5-15 minutes

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English (India) Call Center Speech Dataset for Travel

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Call Center Conversational AI

ASR

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