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The audio dataset comprises call center conversations for the Travel domain, featuring native English speakers from New Zealand. It includes speech data, detailed metadata and accurate transcriptions.
Unscripted Call Center Conversations
30 Speech Hours
Jun 2024
60
Welcome to the New Zealand English Call Center Speech Dataset for the Travel domain designed to enhance the development of call center speech recognition models specifically for the Travel industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.
This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Travel domain, designed to build robust and accurate customer service speech technology.
This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.
This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.
To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:
These ready-to-use transcriptions accelerate the development of the Travel domain call center conversational AI and ASR models for the New Zealand English language.
The dataset provides comprehensive metadata for each conversation and participant:
This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of New Zealand English call center speech recognition models.
This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Travel domain. Potential use cases include:
Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.
This Travel domain call center audio dataset is created by FutureBeeAI and is available for commercial use.
Channel 1 | Channel 2 | Format |
---|---|---|
Female(35) | Male(60) | wav, json |
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English
en-nz
New Zealand
M:60, F:40
18-70
Silent, Noisy
16 bit
wav
8khz & 16khz
Stereo
5-15 minutes
Explore Audio Data, Metadata and Transcription to get more clarity and hands on experience of this dataset.
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