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The audio dataset includes call center conversations in Travel, featuring native English speakers from UK, with detailed metadata and accurate transcriptions.
Unscripted Call Center Conversations
30 Speech Hours
July 2023
60
Welcome to the English Language Call Center Speech Dataset for the Travel domain. It is a specialized and comprehensive collection of voice data designed to enhance the development of call center speech recognition models specifically for the Travel industry.
With high-quality call center audio recordings, detailed metadata, and accurate transcriptions, it empowers researchers and developers to enhance natural language processing, conversational AI, and generative voice AI algorithms in the Travel domain. Moreover, it facilitates the creation of sophisticated voice assistants and voice bots tailored to the unique linguistic nuances found in the English language spoken in United Kingdom.
Speech Data:
This training dataset comprises 30 hours of call center audio recordings covering various topics and scenarios related to the Travel domain, to build robust and accurate customer service speech technology.
To curate realistic call center interactions, we collaborated with a diverse network of 60 expert native English speakers from different states/provinces of United Kingdom. This collaborative effort ensures a balanced representation of British accents, dialects, and demographics, promoting inclusivity and reducing biases in the dataset.
Each audio recording captures the essence of unscripted and spontaneous conversations between call center agents and customers, with an average duration ranging from 5 to 15 minutes per call. The dataset includes both inbound and outbound calls, covering scenarios such as inquiries, promotional offers, complaints, technical support, and more. Additionally, the dataset contains call center conversations with both positive and negative outcomes, providing a diverse and realistic dataset.
The speech data is available in WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 kHz, ensuring high-quality audio for accurate analysis. The recording environment is generally quiet, without background noise and echo.
Metadata:
In addition to the audio recordings, our dataset provides comprehensive metadata for each participant. This includes the participant’s age, gender, country, state, and dialect. Additionally, it includes metadata like domain, topic, call type, outcome, bit depth, and sample rate for each conversation.
The metadata serves as a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of English language call center speech recognition models for the Travel domain.
Transcription:
To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. The transcriptions capture speaker-wise transcription with time-coded segmentation along with non-speech labels and tags, covering both the agent and customer conversations.
These ready-to-use transcriptions accelerate the development of Travel call center conversational AI and ASR models for the English language.
Updates and Customization:
We understand the importance of collecting data in various environments to build robust ASR models. Therefore, our call center voice dataset is regularly updated with new audio data captured in diverse real-world conditions.
If you require a custom training dataset with specific environmental conditions, we can accommodate your request. We can provide voice data with customized sample rates ranging from 8kHz to 48kHz, allowing you to fine-tune your models for different audio recording setups. Additionally, we can also customize the transcription following your specific guidelines and requirements, to further support your ASR development process.
License:
This Travel call center audio dataset is created by FutureBeeAI and is available for commercial use!
Conclusion:
Whether you are training or fine-tuning speech recognition models, advancing NLP algorithms, or building state-of-the-art voice assistants to improve customer experiences in the Travel sector, our dataset serves as a trusted resource to meet your goals
Channel 1 | Channel 2 | Format |
---|---|---|
Male(23) | Male(22) | wav, json |
LABEL | START | END | CHANNEL | TRANSCRIPT |
---|---|---|---|---|
Speech | 1.165 | 3.455 | Speaker 1 | Hello is this Lux |
Speech | 3.944 | 5.953 | Speaker 1 | Travel Industries speaking |
Noise | 6.325 | 6.557 | - | - |
Speech | 6.596 | 11.650 | Speaker 2 | Yes, hello this is I'm <PII>Jonathan</PII> speaking .I'm your spokesperson for the day. How can I help you, sir? |
Noise | 11.509 | 11.746 | - | - |
Speech | 12.076 | 13.910 | Speaker 1 | Hello <PII>Jonathan</PII> how are you doing? |
Noise | 14.391 | 14.618 | - | - |
Speech | 14.541 | 15.759 | Speaker 2 | I'm good. And yourself? |
Speech | 16.335 | 25.077 | Speaker 1 | I'm doing good and I having [noise] quick question for you [filler] you know the kids are growing up and I think it's time to do a little bit more of a |
Noise | 18.667 | 18.812 | - | - |
Noise | 24.963 | 25.097 | - | - |
Speech | 25.768 | 27.888 | Speaker 1 | bigger slash longer trip. |
Noise | 27.879 | 28.370 | - | - |
Speech | 28.472 | 32.262 | Speaker 1 | And I was wondering what options you guys have for us. |
Noise | 32.371 | 32.673 | - | - |
Speech | 33.011 | 42.615 | Speaker 2 | Excellent. Are you [filler] [noise] wanting to travel with us in the winter, in the summer, in in spring, in fall? [noise] Any season that you you you you'd rather travel in, sir? |
Noise | 33.387 | 33.475 | - | - |
Noise | 34.069 | 34.286 | - | - |
Noise | 38.131 | 38.438 | - | - |
Noise | 41.573 | 41.786 | - | - |
Speech | 42.820 | 45.402 | Speaker 1 | Well, it probably has to align with [noise] school holidays. |
Noise | 45.426 | 45.661 | - | - |
Speech | 45.779 | 52.878 | Speaker 2 | Okay, school holidays. So you're probably looking at some summer months, some nice, hot, with beaches, [filler] locations, right? |
Speech | 53.719 | 55.370 | Speaker 1 | Yeah, could be, definitely. [noise] |
Speech | 54.945 | 55.390 | Speaker 2 | work it |
Noise | 55.573 | 56.426 | - | - |
Speech | 56.746 | 61.612 | Speaker 2 | [filler] Well, obviously, we've got loads of locations on offer here at Lux Travel Agencies. |
Noise | 61.606 | 62.060 | - | - |
Speech | 62.103 | 70.275 | Speaker 2 | [filler] We have our more premium venues, [filler] which obviously obviously are a bit more expensive, as you can imagine, as such as Maldives, [noise] the Seychelles, |
Noise | 68.858 | 69.700 | - | - |
Speech | 70.727 | 84.483 | Speaker 2 | [filler] St. Lucia, [noise] [filler] Bermuda Barbados. Then you've got your sort of mid-level [filler] venues, such as the Greek islands, (()) Greek islands, [filler] Cyprus, |
Noise | 71.027 | 71.647 | - | - |
Speech | 84.867 | 89.709 | Speaker 2 | [filler] Sardinia, [filler] the French coast, the Amalfi coast many you've got your sort of |
Speech | 90.406 | 99.941 | Speaker 2 | [noise] [filler] budget [filler] venues, which are obviously a bit cheaper, which are like Lanzarote, so the Canaries, the Azores, Madera, the Algarve, the South of Portugal, the South of Spain. |
Noise | 90.655 | 91.203 | - | - |
Speech | 100.430 | 106.712 | Speaker 2 | So these are the sort of [filler] different categories you have. You have the basic then the medium ones, and then the premium ones. |
Speech | 107.355 | 108.426 | Speaker 1 | Okay, we |
Speech | 107.364 | 118.802 | Speaker 2 | Oh I I'm I'm unaware of your budget requirements, so if you could just [filler] is sort of in a put me in line with your budgetary requirements, I'll tell you [filler] some quick examples here for you, sir. |
Speech | 111.409 | 111.903 | Speaker 1 | yeah. |
Speech | 119.283 | 122.155 | Speaker 1 | Yeah, well, essentially [filler] the |
Speech | 122.879 | 124.358 | Speaker 1 | you know my wife and I, |
Speech | 125.131 | 136.336 | Speaker 1 | we we're well off. We're not millionaires, but we do both work, we're jobs, each of us makes six figures, and we haven't had a trip in a while. So you know |
Noise | 128.758 | 129.143 | - | - |
Speech | 137.066 | 147.442 | Speaker 1 | I would definitely, I wouldn't say I would go for it, but I would like to consider at least the more expensive options. Did you mention South of Portugal? Is that what you said before? |
Speech | 143.538 | 143.965 | Speaker 2 | [filler] |
Noise | 146.263 | 146.554 | - | - |
Speech | 147.542 | 154.162 | Speaker 2 | [filler] That was an option. That is one of the more basic packages we offer here at Luxe Agencies. Yes, yes, we do offer South of Portugal. [noise] yeah |
Noise | 153.741 | 154.031 | - | - |
Speech | 154.086 | 163.674 | Speaker 1 | Yeah, because I you know way the company that I work for, there's this this lady in my department that she went a few months ago with her children, and she said it was absolutely lovely. |
Speech | 164.056 | 165.911 | Speaker 1 | [filler] Have you personally been there? |
Speech | 164.133 | 164.764 | Speaker 2 | okay |
Speech | 166.532 | 172.050 | Speaker 2 | [filler] [noise] I have. So [filler] here at [noise] my company at Luxe, we have sort of a |
Noise | 169.341 | 169.877 | - | - |
Speech | 172.461 | 179.930 | Speaker 2 | company, [filler] not just a one week [noise] off where everyone goes to a place, and [filler] three not three or four years ago, I can't remember exactly the year, |
Noise | 179.887 | 180.342 | - | - |
TIME | TRANSCRIPT |
---|---|
1.165 3.455 | Hello is this Lux |
3.944 5.953 | Travel Industries speaking |
6.325 6.557 | - |
6.596 11.650 | Yes, hello this is I'm <PII>Jonathan</PII> speaking .I'm your spokesperson for the day. How can I help you, sir? |
11.509 11.746 | - |
12.076 13.910 | Hello <PII>Jonathan</PII> how are you doing? |
14.391 14.618 | - |
14.541 15.759 | I'm good. And yourself? |
16.335 25.077 | I'm doing good and I having [noise] quick question for you [filler] you know the kids are growing up and I think it's time to do a little bit more of a |
18.667 18.812 | - |
24.963 25.097 | - |
25.768 27.888 | bigger slash longer trip. |
27.879 28.370 | - |
28.472 32.262 | And I was wondering what options you guys have for us. |
32.371 32.673 | - |
33.011 42.615 | Excellent. Are you [filler] [noise] wanting to travel with us in the winter, in the summer, in in spring, in fall? [noise] Any season that you you you you'd rather travel in, sir? |
33.387 33.475 | - |
34.069 34.286 | - |
38.131 38.438 | - |
41.573 41.786 | - |
42.820 45.402 | Well, it probably has to align with [noise] school holidays. |
45.426 45.661 | - |
45.779 52.878 | Okay, school holidays. So you're probably looking at some summer months, some nice, hot, with beaches, [filler] locations, right? |
53.719 55.370 | Yeah, could be, definitely. [noise] |
54.945 55.390 | work it |
55.573 56.426 | - |
56.746 61.612 | [filler] Well, obviously, we've got loads of locations on offer here at Lux Travel Agencies. |
61.606 62.060 | - |
62.103 70.275 | [filler] We have our more premium venues, [filler] which obviously obviously are a bit more expensive, as you can imagine, as such as Maldives, [noise] the Seychelles, |
68.858 69.700 | - |
70.727 84.483 | [filler] St. Lucia, [noise] [filler] Bermuda Barbados. Then you've got your sort of mid-level [filler] venues, such as the Greek islands, (()) Greek islands, [filler] Cyprus, |
71.027 71.647 | - |
84.867 89.709 | [filler] Sardinia, [filler] the French coast, the Amalfi coast many you've got your sort of |
90.406 99.941 | [noise] [filler] budget [filler] venues, which are obviously a bit cheaper, which are like Lanzarote, so the Canaries, the Azores, Madera, the Algarve, the South of Portugal, the South of Spain. |
90.655 91.203 | - |
100.430 106.712 | So these are the sort of [filler] different categories you have. You have the basic then the medium ones, and then the premium ones. |
107.355 108.426 | Okay, we |
107.364 118.802 | Oh I I'm I'm unaware of your budget requirements, so if you could just [filler] is sort of in a put me in line with your budgetary requirements, I'll tell you [filler] some quick examples here for you, sir. |
111.409 111.903 | yeah. |
119.283 122.155 | Yeah, well, essentially [filler] the |
122.879 124.358 | you know my wife and I, |
125.131 136.336 | we we're well off. We're not millionaires, but we do both work, we're jobs, each of us makes six figures, and we haven't had a trip in a while. So you know |
128.758 129.143 | - |
137.066 147.442 | I would definitely, I wouldn't say I would go for it, but I would like to consider at least the more expensive options. Did you mention South of Portugal? Is that what you said before? |
143.538 143.965 | [filler] |
146.263 146.554 | - |
147.542 154.162 | [filler] That was an option. That is one of the more basic packages we offer here at Luxe Agencies. Yes, yes, we do offer South of Portugal. [noise] yeah |
153.741 154.031 | - |
154.086 163.674 | Yeah, because I you know way the company that I work for, there's this this lady in my department that she went a few months ago with her children, and she said it was absolutely lovely. |
164.056 165.911 | [filler] Have you personally been there? |
164.133 164.764 | okay |
166.532 172.050 | [filler] [noise] I have. So [filler] here at [noise] my company at Luxe, we have sort of a |
169.341 169.877 | - |
172.461 179.930 | company, [filler] not just a one week [noise] off where everyone goes to a place, and [filler] three not three or four years ago, I can't remember exactly the year, |
179.887 180.342 | - |
English
en-gb
UK
English - East and C,...more
M:55, F:45
18-70
Silent, Noisy
16 bit
wav
8khz
Dual separate channel
5-15 minutes
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