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English (UK) Call Center Speech Dataset for Healthcare

The audio dataset comprises call center conversations for the Healthcare domain, featuring native English speakers from UK. It includes speech data, detailed metadata and accurate transcriptions.

Total Volume

30 Speech Hours

Last updated

Jun 2024

Number of participants

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English (UK) call center audio recording for Healthcare industry

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About this Off-the-shelf Speech Dataset

Introduction

Welcome to the UK English Call Center Speech Dataset for the Healthcare domain designed to enhance the development of call center speech recognition models specifically for the Healthcare industry. This dataset is meticulously curated to support advanced speech recognition, natural language processing, conversational AI, and generative voice AI algorithms.

Speech Data

This training dataset comprises 30 Hours of call center audio recordings covering various topics and scenarios related to the Healthcare domain, designed to build robust and accurate customer service speech technology.

•Participant Diversity:

•

Speakers: 60 expert native UK English speakers from the FutureBeeAI Community.

•

Regions: Different regions of United Kingdom, ensuring a balanced representation of UK accents, dialects, and demographics.

•

Participant Profile: Participants range from 18 to 70 years old, representing both males and females in a 60:40 ratio, respectively.

•Recording Details:

•

Conversation Nature: Unscripted and spontaneous conversations between call center agents and customers.

•

Call Duration: Average duration of 5 to 15 minutes per call.

•

Formats: WAV format with stereo channels, a bit depth of 16 bits, and a sample rate of 8 and 16 kHz.

•

Environment: Without background noise and without echo.

Topic Diversity

This dataset offers a diverse range of conversation topics, call types, and outcomes, including both inbound and outbound calls with positive, neutral, and negative outcomes.

•Inbound Calls:

•Appointment Scheduling

•New Patient Registration

•Surgery Consultation

•Consultation regarding Diet, and many more

•Outbound Calls:

•Appointment Reminder

•Health and Wellness Subscription Programs

•Lab Tests Results

•Health Risk Assessments

•Preventive Care Reminders, and many more

This extensive coverage ensures the dataset includes realistic call center scenarios, which is essential for developing effective customer support speech recognition models.

Transcription

To facilitate your workflow, the dataset includes manual verbatim transcriptions of each call center audio file in JSON format. These transcriptions feature:

•

Speaker-wise Segmentation: Time-coded segments for both agents and customers.

•

Non-Speech Labels: Tags and labels for non-speech elements.

•

Word Error Rate: Word error rate is less than 5% thanks to the dual layer of QA.

These ready-to-use transcriptions accelerate the development of the Healthcare domain call center conversational AI and ASR models for the UK English language.

Metadata

The dataset provides comprehensive metadata for each conversation and participant:

•

Participant Metadata: Unique identifier, age, gender, country, state, district, accent and dialect.

•

Conversation Metadata: Domain, topic, call type, outcome/sentiment, bit depth, and sample rate.

This metadata is a powerful tool for understanding and characterizing the data, enabling informed decision-making in the development of UK English call center speech recognition models.

Usage and Applications

This dataset can be used for various applications in the fields of speech recognition, natural language processing, and conversational AI, specifically tailored to the Healthcare domain. Potential use cases include:

•

Speech Recognition Models: Training and fine-tuning speech recognition models for UK English.

•

Speech Analytics Models: Building speech analytics models to extract insights, identify patterns, and glean valuable information from customer conversation, enables data-driven decision-making and process optimization within the Healthcare sector.

•

Smart Assistants and Chatbots: Developing conversational agents and virtual assistants for customer service in the Healthcare industries.

•

Sentiment Analysis: Analyzing customer sentiment and improving customer experience based on call center interactions.

•

Generative AI: Training generative AI models capable of generating human-like responses, summaries, or content tailored to the Healthcare domain.

Secure and Ethical Collection

•Our proprietary data collection and transcription platform, “Yugo” was used throughout the process of this dataset creation.

•Throughout the data collection process, the data remained within our secure platform and did not leave our environment, ensuring data security and confidentiality.

•The data collection process adhered to strict ethical guidelines, ensuring the privacy and consent of all participants.

•It does not include any personally identifiable information about any participant, which makes the dataset safe to use.

•The dataset does not contain any copyrighted content.

Updates and Customization

Understanding the importance of diverse environments for robust ASR models, our call center voice dataset is regularly updated with new audio data captured in various real-world conditions.

•Customization & Custom Collection Options:

•

Environmental Conditions: Custom collection in specific environmental conditions upon request.

•

Sample Rates: Customizable from 8kHz to 48kHz.

•

Transcription Customization: Tailored to specific guidelines and requirements.

License

This Healthcare domain call center audio dataset is created by FutureBeeAI and is available for commercial use.

Use Cases

Call Center Conversational AI

Use of speech data for Automatic Speech Recognition

ASR

Chatbot

Language Modelling

TTS

Speech Analytics

Dataset Sample(s)

ATTRIBUTES

Channel 1	Channel 2	Format
Male(23)	Male(22)	wav, json

TRANSCRIPTION

LABEL	START	END	CHANNEL	TRANSCRIPT
Noise	0.151	0.821	-	-
Speech	1.096	5.059	96027148	Hi [filler] is this [filler] Dr. [filler] <PII>Ripson</PII>
Speech	5.222	10.159	87845299	Yes. This is Dr. <PII>Ripson</PII> from Goldsmith Pharmacy. How can I help you today?
Noise	11.047	11.266	-	-
Speech	11.766	12.179	96027148	[filler]
Speech	12.859	16.960	96027148	I am calling because [filler] last week I was having [filler] a round of [filler]
Speech	17.504	25.914	96027148	of golf and [filler] when doing the~the eighteenth hole and when I was trying to go for the tee [filler] somehow I mean something
Noise	24.045	24.800	-	-
Speech	26.550	34.234	96027148	usually [filler] a golfing injury. But when I was going for the tee somehow I~I sprained my ankle, I don't know if I~I don't know if I sprained my ankle but my ankle
Noise	34.256	34.551	-	-
Speech	35.000	42.984	96027148	[filler] is having a bit of pain it's it's a bit bruised and and a bit swollen so I am I am doing now and so I am calling you today to [filler]
Noise	43.438	43.506	-	-
Speech	43.594	48.023	96027148	to see if on the phone we can sort of get a a quick diagnos~diagnostics. Ya
Speech	45.435	45.904	87845299	Okay
Noise	46.250	46.338	-	-
Noise	46.929	47.310	-	-
Speech	47.981	53.000	87845299	Okay and when was this if you remind me [filler] C~Can I get your name sir please?
Noise	49.506	49.618	-	-
Speech	54.027	56.234	96027148	Of course. Ya ya so I am [filler] <PII>Tom Bellingham</PII>
Speech	56.484	59.457	87845299	Mr. <PII>Bellingham</PII> [filler] when was this [filler] incident
Noise	60.972	61.344	-	-
Speech	61.469	65.391	96027148	So this was so today it's let me check August eight ya so this was about
Noise	65.409	65.575	-	-
Speech	66.039	67.438	96027148	four days ago so on the four
Speech	67.537	70.724	87845299	Okay and I assume that we are in for a call it's because the pain hasn't gone away
Noise	71.760	71.924	-	-
Speech	72.090	74.515	96027148	Correct sir. Yes. The pain is lingering and
Speech	75.012	77.462	96027148	Well, it~it's gotten worse hence why I am calling you sir.
Speech	78.072	78.694	96027148	[filler]
Speech	79.453	80.450	96027148	and [filler]
Speech	80.358	80.706	87845299	Okay
Speech	80.849	83.185	96027148	and ya the pain has been. Ya that's why I am calling you that
Speech	82.784	92.102	87845299	Okay. Can you, you know I can't visually see you so I just want to have a little bit of understanding of, you know, what~what's going on? Can you describe to me how your ankle looks like please?
Noise	92.665	93.200	-	-
Noise	93.483	93.605	-	-
Speech	93.546	96.271	96027148	and ya of course. So [filler] well
Noise	95.578	95.810	-	-
Speech	96.763	101.569	96027148	So obviously not the visually description but sort of just the description. I obviously feel the pain specially when I
Speech	102.212	104.545	96027148	I puts. I bear some weight on the affected foot
Speech	104.456	106.492	87845299	Whic~which was foot is it sir?
Noise	104.593	104.959	-	-
Speech	105.167	105.602	96027148	It's a bit
Noise	106.617	106.801	-	-
Speech	107.141	117.194	96027148	[filler] its the the right foot and probably it's [filler] important to mention that in twenty-eighteen I ruptured my Achille~Achilles Tendon, so there's a bit, it is not in the best condition but [filler]
Speech	116.805	118.796	87845299	That's one of the worst injuries you can have right?
Speech	120.375	121.382	96027148	Ya yes. [filler]
Speech	121.890	127.006	96027148	It's not very good, I can tell you that [laugh]. [filler] Especially because I am a [filler]
Speech	123.308	123.867	87845299	[laugh]
Noise	123.959	124.245	-	-
Speech	128.060	142.050	96027148	I do a lot of running in the day because I am a well I work at a UPS [filler] doing deliveries, so I have to get out of the van and deliver the goods and then (()) have to Its, not like the (()) ya and then other than th~the than than the pain and the bruising
Speech	136.425	136.894	87845299	Got it
Noise	142.102	142.252	-	-
Speech	142.372	143.294	96027148	It's also a bit of
Speech	143.782	148.722	96027148	[filler] visible swelling so it's obviously visibly swollen comparing to the other foot
Speech	148.604	148.991	87845299	okay
Speech	149.268	151.060	96027148	and ther~there is a bit of [filler]
Speech	152.430	154.616	96027148	light to medium bruising as well on the foot
Speech	154.758	155.151	87845299	okay
Speech	155.110	158.018	96027148	and probably the last description is
Speech	158.762	168.723	96027148	it appears it appears to be well [filler] I am a bit tensed of again because of the Achilles Tendon ruptured back in twenty-eighteen but it appears to be sort of a popping sound or sensation when I you know
Speech	169.364	173.348	96027148	[filler] when I when I did the tee. So four days ago, when I was a (()) at a time
Speech	171.286	173.663	87845299	Got it. Okay so you you heard you heard a pop
Noise	174.401	174.757	-	-
Speech	174.985	180.633	96027148	[filler] Again I mean this it was at the same time that I hit the ball at the tee so I don't know if I was hitting the ball and I sort of got you know
Speech	181.353	188.157	96027148	I confused it but It was I~I have some doubts about the [filler] that I did hear an actual pop from the ankle or not from the hand with tee.
Speech	188.252	188.787	87845299	Okay
Speech	188.711	189.699	96027148	which I missed as well [laugh]
Speech	189.550	197.366	87845299	Fair and tell me something sir [filler] medication have you been doing anything for the pain if you would be taking anything has it been helping
Noise	198.132	198.657	-	-
Speech	198.917	209.193	96027148	[filler] So I have been taking I have I have Bruf~Bruf I have a Brufen [filler] five hundred milligrams [filler] well obviously spaced out sort of one one in the morning one in the night
Speech	210.074	211.812	96027148	[filler] so that a~a Grandma day which is out
Speech	212.217	226.955	96027148	[filler] an Okay dose I don't know I mean in in in or I am from in Portugal, it's a sort of okay dose but in the UK I know that its a very high dosage but [filler] it~its been doing its job I~I must say sir its been doing its job but now it seems that the same dose that I was
Speech	221.032	221.429	87845299	okay
Noise	224.151	224.329	-	-
Speech	226.996	232.413	96027148	(()) I was giving myself three days ago is now not doing the same effect so this is why I am doing the call
Speech	232.074	235.157	87845299	Got it okay and tell me something movements of the ankle
Noise	235.175	235.418	-	-
Speech	235.704	240.959	87845299	do you remember if it was a torsion for the inside of the ankle for the outside?
Noise	241.068	241.360	-	-
Speech	241.435	244.943	87845299	so if you use your other foot now and you place your left foot on the ground
Noise	242.086	242.669	-	-
Noise	245.054	245.286	-	-
Speech	245.411	253.747	87845299	and you open up your leg that is a external torsion if you close your leg to the central line of your body that's an inner torsion
Noise	253.752	254.341	-	-
Speech	254.346	255.717	87845299	Can you tell me which one it is sir?
Noise	256.821	257.052	-	-
Speech	257.221	259.584	96027148	So which one it hurts the most when I do those motions?
Noise	258.648	258.747	-	-
Speech	259.235	264.439	87845299	oh suppose no no no which wh~what was the motion of when you twisted an outside or
Speech	262.899	267.656	96027148	oh sorry ya so [filler] okay so it was either an external or an internal
Noise	264.733	265.144	-	-
Speech	268.180	278.264	96027148	and so let me think I am just going to do a sort of mock scenario in my room, hitting the ball [filler] yes the left foot moves outward so external torsion. External
Noise	269.879	269.978	-	-
Noise	270.740	272.521	-	-
Noise	276.221	276.737	-	-
Speech	276.980	284.235	87845299	that's the most common. Tha't the most common. Okay and you iced it right after and everything you know right procedure or
Noise	281.346	281.718	-	-
Noise	284.456	284.596	-	-
Speech	285.423	286.699	87845299	not did you not follow right
Speech	285.774	296.199	96027148	[filler] so I mean I~I [laugh] I~I finished the [filler] it was the eighteen hole and we were doing the twenty-one hole [filler] golfing [filler] evening so I did three more holes probably not
Noise	287.773	288.064	-	-
Speech	294.788	297.519	87845299	the twenty-one hole. A twenty-one hole golfing you mean
Speech	298.478	300.161	96027148	Ya ya ya ya no because I
Speech	298.913	299.737	87845299	that's interesting
Speech	300.721	308.954	96027148	because I was playing with my [filler] well obviously you know I am PJ friend [filler] well ya then (()) plays (()) tiger [filler] <PII>Tiger Woods</PII>
Noise	308.970	309.310	-	-
Speech	309.555	313.408	96027148	So he likes to play twenty-one holes. I know it's uncommon but [laugh] he is a
Speech	312.064	313.862	87845299	It's a bit uncommon [laugh]
Speech	313.891	328.480	96027148	It's a bit uncommon yes so we play twenty-one [filler] and then once we got to the the Barrington because we were playing at the Barrington golf club and when we got to th~the country club they the~they they gave me some ice I put some ice but it was thirty-forty minutes after the incident
Speech	325.973	326.233	87845299	okay
Speech	328.562	330.454	96027148	I~I hope it wasn't too bad but then
Noise	330.595	330.838	-	-
Speech	331.144	336.653	96027148	<PII>Tiger</PII> said it was nothing and we kept playing and I and I felt okay at that time but now I am a bit regretting that [filler]
Speech	336.877	337.625	87845299	got it
Speech	337.497	338.074	96027148	at that
Speech	338.697	339.002	96027148	ya
Speech	338.997	348.636	87845299	Okay and in terms of allergies do you have any allergies in terms of you know x-ray or medicine just so I can see what I can prescribe with your
Speech	350.240	355.548	96027148	Oh ya so I am allergic to [filler] nuts, so peanuts, pistachios, almonds
Speech	356.060	358.064	96027148	[filler] walnuts you know
Speech	358.536	361.805	96027148	[filler] chestnuts all these types of nuts I am [filler]
Speech	362.550	363.562	96027148	I am allergic to
Speech	364.098	367.887	96027148	[filler] shrimp I~I don't think there is any medicine that uses shrimp, but I cannot eat shrimp
Noise	366.766	367.514	-	-
Speech	367.709	368.000	87845299	no
Speech	368.576	376.882	96027148	I get [laugh] I get instantly swollen, the cheeks like look like a puffer fish [filler] lobster as well I cannot eat lobster
Noise	373.783	374.100	-	-
Noise	376.764	377.252	-	-
Speech	377.629	385.745	96027148	and then [filler] slightly lactose intolerant but only to twenty-three percent scale with a three point four percent standard deviation so not not too big
Noise	379.298	379.807	-	-
Speech	385.661	394.478	87845299	Got it. Okay. Perfect. So [filler] I will be honest sir, it looks like you know these torsions I don't know if you are familiar but they go from level one to level four.
Noise	394.480	395.016	-	-
Speech	395.026	407.480	87845299	Given the bruising, you are probably between level two and three, level four means you couldn't walk essentially, so you are definitely between a two and three. We possibly think it's tear of the tendon and you know
Speech	395.512	395.939	96027148	[filler]
Speech	402.228	402.769	96027148	Okay
Speech	407.718	419.086	87845299	I would say your recovery looking between four to six weeks but yet again I just want to run a quick scan to ensure that nothing is completely torn, just slightly torn. Is that okay for you?
Speech	420.156	423.783	96027148	Of course. Yes if you can well I hav~have I have to go to the clinic obviously so
Speech	423.064	428.144	87845299	Ya I was going to ask which clinic do you is closest to you and do you have any health insurance?
Noise	428.370	429.069	-	-
Speech	429.564	441.161	96027148	Yes so I am currently with [filler] United Health Insurance so UNHS and I usually go to the M~Mayo clinic so [filler] under junction of fifth (()) with [filler]
Speech	441.713	446.307	96027148	with Hasel street [filler] in the corner. I go to that clinic there Mayo clinic there and
Speech	447.072	447.668	96027148	that's where I go
Speech	447.548	454.995	87845299	okay great and when can I do you want me to book you invite now or do you want me to just give me the prescription and you book it in your own time?
Noise	452.807	453.247	-	-
Noise	453.744	454.403	-	-
Noise	455.887	456.112	-	-
Speech	456.915	464.660	96027148	[filler] What's the (())) what's the sort of availi~availability in the next five days [filler] out of the clinic if you could tell me that would be helpful.
Noise	461.511	461.607	-	-
Speech	463.232	467.454	87845299	(()) Are you are you are you an early morning person or an evening person?
Noise	464.790	465.026	-	-
Noise	466.451	466.793	-	-
Noise	467.463	467.637	-	-
Noise	468.737	469.050	-	-
Speech	469.646	476.372	96027148	well so I start my shift at UPS sort of around (()) six a.m. and I am done at (()) [filler] (())
Speech	476.918	480.310	96027148	three four. So i usually do my sort of [filler]
Noise	478.194	478.302	-	-
Speech	479.136	483.603	87845299	I have a I have a slot for tomorrow at six p.m
Speech	485.509	488.766	96027148	Okay. Wait let me just check my (()) <PII>Billy</PII> have to go to the
Noise	488.793	489.112	-	-
Speech	489.475	495.564	96027148	to the concert I have to take <PII>Billy</PII> to the concert tomorrow [filler] its at eight. You think I will be done before eight sort of two hours would be enough?
Speech	494.274	497.735	87845299	[filler] for sure for sure for sure it's a ten minutes scan. It should be very very quick
Speech	497.672	502.204	96027148	ten minutes scan okay lets lets lets book me for book me for six, sir book me for six.
Speech	501.850	505.129	87845299	for six? Okay perfect then any health insurance on that sir
Noise	506.245	506.661	-	-
Speech	506.875	511.067	96027148	[filler] yes sir. As I as I mentioned earlier its the united [filler]
Speech	509.704	510.533	87845299	Mayo clinic
Speech	510.992	512.288	87845299	[filler] I am sorry the [filler] united
Noise	511.249	511.572	-	-
Speech	511.588	522.764	96027148	yeah the no no no no united no the Mayo clinic is is the [laugh] the clinic [filler] united [filler] united health insurance so I have got the the silver eagle package so not the not the gold eagle the silver eagle
Speech	515.542	515.865	87845299	ya
Speech	522.697	526.495	87845299	Okay great and can you confirm to me
Speech	526.993	527.797	87845299	your
Speech	528.495	531.798	87845299	number please your your insurance number just to have a quick (())
Noise	530.235	530.671	-	-
Speech	530.966	538.177	96027148	Of course. Ya ya ya ya of course let me get the number out. So where is this now this is the train pass not this
Noise	532.282	532.442	-	-
Speech	539.009	541.000	96027148	this is the credit card not this
Speech	542.408	544.687	96027148	where is it [filler] okay here we go
Speech	545.451	548.778	96027148	yup okay so my number client number of course golden eagle
Speech	549.307	550.296	96027148	two three four
Noise	551.988	552.128	-	-
Speech	552.254	553.278	87845299	okay got it
Speech	554.931	556.730	96027148	two one eight seven
Speech	556.908	557.437	87845299	okay
Noise	558.504	558.682	-	-
Speech	558.975	559.668	96027148	sixty eight
Speech	559.677	560.235	87845299	perfect
Speech	560.961	561.354	87845299	okay
Noise	561.528	561.965	-	-
Speech	562.125	567.461	87845299	got it sir. Amazing. So you know in the meanwhile you know please relax on the
Speech	567.966	580.649	87845299	[filler] Twenty-one hole of golf okay, so try to put some rest on it try and add as much ice as possible you know ibuprofen, voltaren all these are good for you, you can buy them from a pharmacy without prescription
Noise	571.384	571.519	-	-
Noise	574.643	574.995	-	-
Noise	575.302	575.431	-	-
Speech	581.149	592.383	87845299	and after the scan, you know we will have to check if we have to give you any crutches but you know I wouldn't be too worried about it but just want to make sure that pop was indeed your ankle and not the ball
Noise	587.442	587.546	-	-
Noise	593.000	593.205	-	-
Speech	594.301	596.365	96027148	Perfect. Thank you very much, Dr. <PII>Ripson</PII>
Speech	596.048	597.764	87845299	Amazing sir. Have a good day then.
Noise	597.230	597.291	-	-
Speech	598.716	600.754	96027148	Thank you. By by. Thank you. By.
Speech	599.048	599.339	87845299	Time up
Noise	602.072	602.274	-	-
Noise	603.172	603.466	-	-
Noise	603.942	604.368	-	-
Noise	605.096	605.254	-	-

TRANSCRIPTION

TIME	TRANSCRIPT
0.151 0.821	-
1.096 5.059	Hi [filler] is this [filler] Dr. [filler] <PII>Ripson</PII>
5.222 10.159	Yes. This is Dr. <PII>Ripson</PII> from Goldsmith Pharmacy. How can I help you today?
11.047 11.266	-
11.766 12.179	[filler]
12.859 16.960	I am calling because [filler] last week I was having [filler] a round of [filler]
17.504 25.914	of golf and [filler] when doing the~the eighteenth hole and when I was trying to go for the tee [filler] somehow I mean something
24.045 24.800	-
26.550 34.234	usually [filler] a golfing injury. But when I was going for the tee somehow I~I sprained my ankle, I don't know if I~I don't know if I sprained my ankle but my ankle
34.256 34.551	-
35.000 42.984	[filler] is having a bit of pain it's it's a bit bruised and and a bit swollen so I am I am doing now and so I am calling you today to [filler]
43.438 43.506	-
43.594 48.023	to see if on the phone we can sort of get a a quick diagnos~diagnostics. Ya
45.435 45.904	Okay
46.250 46.338	-
46.929 47.310	-
47.981 53.000	Okay and when was this if you remind me [filler] C~Can I get your name sir please?
49.506 49.618	-
54.027 56.234	Of course. Ya ya so I am [filler] <PII>Tom Bellingham</PII>
56.484 59.457	Mr. <PII>Bellingham</PII> [filler] when was this [filler] incident
60.972 61.344	-
61.469 65.391	So this was so today it's let me check August eight ya so this was about
65.409 65.575	-
66.039 67.438	four days ago so on the four
67.537 70.724	Okay and I assume that we are in for a call it's because the pain hasn't gone away
71.760 71.924	-
72.090 74.515	Correct sir. Yes. The pain is lingering and
75.012 77.462	Well, it~it's gotten worse hence why I am calling you sir.
78.072 78.694	[filler]
79.453 80.450	and [filler]
80.358 80.706	Okay
80.849 83.185	and ya the pain has been. Ya that's why I am calling you that
82.784 92.102	Okay. Can you, you know I can't visually see you so I just want to have a little bit of understanding of, you know, what~what's going on? Can you describe to me how your ankle looks like please?
92.665 93.200	-
93.483 93.605	-
93.546 96.271	and ya of course. So [filler] well
95.578 95.810	-
96.763 101.569	So obviously not the visually description but sort of just the description. I obviously feel the pain specially when I
102.212 104.545	I puts. I bear some weight on the affected foot
104.456 106.492	Whic~which was foot is it sir?
104.593 104.959	-
105.167 105.602	It's a bit
106.617 106.801	-
107.141 117.194	[filler] its the the right foot and probably it's [filler] important to mention that in twenty-eighteen I ruptured my Achille~Achilles Tendon, so there's a bit, it is not in the best condition but [filler]
116.805 118.796	That's one of the worst injuries you can have right?
120.375 121.382	Ya yes. [filler]
121.890 127.006	It's not very good, I can tell you that [laugh]. [filler] Especially because I am a [filler]
123.308 123.867	[laugh]
123.959 124.245	-
128.060 142.050	I do a lot of running in the day because I am a well I work at a UPS [filler] doing deliveries, so I have to get out of the van and deliver the goods and then (()) have to Its, not like the (()) ya and then other than th~the than than the pain and the bruising
136.425 136.894	Got it
142.102 142.252	-
142.372 143.294	It's also a bit of
143.782 148.722	[filler] visible swelling so it's obviously visibly swollen comparing to the other foot
148.604 148.991	okay
149.268 151.060	and ther~there is a bit of [filler]
152.430 154.616	light to medium bruising as well on the foot
154.758 155.151	okay
155.110 158.018	and probably the last description is
158.762 168.723	it appears it appears to be well [filler] I am a bit tensed of again because of the Achilles Tendon ruptured back in twenty-eighteen but it appears to be sort of a popping sound or sensation when I you know
169.364 173.348	[filler] when I when I did the tee. So four days ago, when I was a (()) at a time
171.286 173.663	Got it. Okay so you you heard you heard a pop
174.401 174.757	-
174.985 180.633	[filler] Again I mean this it was at the same time that I hit the ball at the tee so I don't know if I was hitting the ball and I sort of got you know
181.353 188.157	I confused it but It was I~I have some doubts about the [filler] that I did hear an actual pop from the ankle or not from the hand with tee.
188.252 188.787	Okay
188.711 189.699	which I missed as well [laugh]
189.550 197.366	Fair and tell me something sir [filler] medication have you been doing anything for the pain if you would be taking anything has it been helping
198.132 198.657	-
198.917 209.193	[filler] So I have been taking I have I have Bruf~Bruf I have a Brufen [filler] five hundred milligrams [filler] well obviously spaced out sort of one one in the morning one in the night
210.074 211.812	[filler] so that a~a Grandma day which is out
212.217 226.955	[filler] an Okay dose I don't know I mean in in in or I am from in Portugal, it's a sort of okay dose but in the UK I know that its a very high dosage but [filler] it~its been doing its job I~I must say sir its been doing its job but now it seems that the same dose that I was
221.032 221.429	okay
224.151 224.329	-
226.996 232.413	(()) I was giving myself three days ago is now not doing the same effect so this is why I am doing the call
232.074 235.157	Got it okay and tell me something movements of the ankle
235.175 235.418	-
235.704 240.959	do you remember if it was a torsion for the inside of the ankle for the outside?
241.068 241.360	-
241.435 244.943	so if you use your other foot now and you place your left foot on the ground
242.086 242.669	-
245.054 245.286	-
245.411 253.747	and you open up your leg that is a external torsion if you close your leg to the central line of your body that's an inner torsion
253.752 254.341	-
254.346 255.717	Can you tell me which one it is sir?
256.821 257.052	-
257.221 259.584	So which one it hurts the most when I do those motions?
258.648 258.747	-
259.235 264.439	oh suppose no no no which wh~what was the motion of when you twisted an outside or
262.899 267.656	oh sorry ya so [filler] okay so it was either an external or an internal
264.733 265.144	-
268.180 278.264	and so let me think I am just going to do a sort of mock scenario in my room, hitting the ball [filler] yes the left foot moves outward so external torsion. External
269.879 269.978	-
270.740 272.521	-
276.221 276.737	-
276.980 284.235	that's the most common. Tha't the most common. Okay and you iced it right after and everything you know right procedure or
281.346 281.718	-
284.456 284.596	-
285.423 286.699	not did you not follow right
285.774 296.199	[filler] so I mean I~I [laugh] I~I finished the [filler] it was the eighteen hole and we were doing the twenty-one hole [filler] golfing [filler] evening so I did three more holes probably not
287.773 288.064	-
294.788 297.519	the twenty-one hole. A twenty-one hole golfing you mean
298.478 300.161	Ya ya ya ya no because I
298.913 299.737	that's interesting
300.721 308.954	because I was playing with my [filler] well obviously you know I am PJ friend [filler] well ya then (()) plays (()) tiger [filler] <PII>Tiger Woods</PII>
308.970 309.310	-
309.555 313.408	So he likes to play twenty-one holes. I know it's uncommon but [laugh] he is a
312.064 313.862	It's a bit uncommon [laugh]
313.891 328.480	It's a bit uncommon yes so we play twenty-one [filler] and then once we got to the the Barrington because we were playing at the Barrington golf club and when we got to th~the country club they the~they they gave me some ice I put some ice but it was thirty-forty minutes after the incident
325.973 326.233	okay
328.562 330.454	I~I hope it wasn't too bad but then
330.595 330.838	-
331.144 336.653	<PII>Tiger</PII> said it was nothing and we kept playing and I and I felt okay at that time but now I am a bit regretting that [filler]
336.877 337.625	got it
337.497 338.074	at that
338.697 339.002	ya
338.997 348.636	Okay and in terms of allergies do you have any allergies in terms of you know x-ray or medicine just so I can see what I can prescribe with your
350.240 355.548	Oh ya so I am allergic to [filler] nuts, so peanuts, pistachios, almonds
356.060 358.064	[filler] walnuts you know
358.536 361.805	[filler] chestnuts all these types of nuts I am [filler]
362.550 363.562	I am allergic to
364.098 367.887	[filler] shrimp I~I don't think there is any medicine that uses shrimp, but I cannot eat shrimp
366.766 367.514	-
367.709 368.000	no
368.576 376.882	I get [laugh] I get instantly swollen, the cheeks like look like a puffer fish [filler] lobster as well I cannot eat lobster
373.783 374.100	-
376.764 377.252	-
377.629 385.745	and then [filler] slightly lactose intolerant but only to twenty-three percent scale with a three point four percent standard deviation so not not too big
379.298 379.807	-
385.661 394.478	Got it. Okay. Perfect. So [filler] I will be honest sir, it looks like you know these torsions I don't know if you are familiar but they go from level one to level four.
394.480 395.016	-
395.026 407.480	Given the bruising, you are probably between level two and three, level four means you couldn't walk essentially, so you are definitely between a two and three. We possibly think it's tear of the tendon and you know
395.512 395.939	[filler]
402.228 402.769	Okay
407.718 419.086	I would say your recovery looking between four to six weeks but yet again I just want to run a quick scan to ensure that nothing is completely torn, just slightly torn. Is that okay for you?
420.156 423.783	Of course. Yes if you can well I hav~have I have to go to the clinic obviously so
423.064 428.144	Ya I was going to ask which clinic do you is closest to you and do you have any health insurance?
428.370 429.069	-
429.564 441.161	Yes so I am currently with [filler] United Health Insurance so UNHS and I usually go to the M~Mayo clinic so [filler] under junction of fifth (()) with [filler]
441.713 446.307	with Hasel street [filler] in the corner. I go to that clinic there Mayo clinic there and
447.072 447.668	that's where I go
447.548 454.995	okay great and when can I do you want me to book you invite now or do you want me to just give me the prescription and you book it in your own time?
452.807 453.247	-
453.744 454.403	-
455.887 456.112	-
456.915 464.660	[filler] What's the (())) what's the sort of availi~availability in the next five days [filler] out of the clinic if you could tell me that would be helpful.
461.511 461.607	-
463.232 467.454	(()) Are you are you are you an early morning person or an evening person?
464.790 465.026	-
466.451 466.793	-
467.463 467.637	-
468.737 469.050	-
469.646 476.372	well so I start my shift at UPS sort of around (()) six a.m. and I am done at (()) [filler] (())
476.918 480.310	three four. So i usually do my sort of [filler]
478.194 478.302	-
479.136 483.603	I have a I have a slot for tomorrow at six p.m
485.509 488.766	Okay. Wait let me just check my (()) <PII>Billy</PII> have to go to the
488.793 489.112	-
489.475 495.564	to the concert I have to take <PII>Billy</PII> to the concert tomorrow [filler] its at eight. You think I will be done before eight sort of two hours would be enough?
494.274 497.735	[filler] for sure for sure for sure it's a ten minutes scan. It should be very very quick
497.672 502.204	ten minutes scan okay lets lets lets book me for book me for six, sir book me for six.
501.850 505.129	for six? Okay perfect then any health insurance on that sir
506.245 506.661	-
506.875 511.067	[filler] yes sir. As I as I mentioned earlier its the united [filler]
509.704 510.533	Mayo clinic
510.992 512.288	[filler] I am sorry the [filler] united
511.249 511.572	-
511.588 522.764	yeah the no no no no united no the Mayo clinic is is the [laugh] the clinic [filler] united [filler] united health insurance so I have got the the silver eagle package so not the not the gold eagle the silver eagle
515.542 515.865	ya
522.697 526.495	Okay great and can you confirm to me
526.993 527.797	your
528.495 531.798	number please your your insurance number just to have a quick (())
530.235 530.671	-
530.966 538.177	Of course. Ya ya ya ya of course let me get the number out. So where is this now this is the train pass not this
532.282 532.442	-
539.009 541.000	this is the credit card not this
542.408 544.687	where is it [filler] okay here we go
545.451 548.778	yup okay so my number client number of course golden eagle
549.307 550.296	two three four
551.988 552.128	-
552.254 553.278	okay got it
554.931 556.730	two one eight seven
556.908 557.437	okay
558.504 558.682	-
558.975 559.668	sixty eight
559.677 560.235	perfect
560.961 561.354	okay
561.528 561.965	-
562.125 567.461	got it sir. Amazing. So you know in the meanwhile you know please relax on the
567.966 580.649	[filler] Twenty-one hole of golf okay, so try to put some rest on it try and add as much ice as possible you know ibuprofen, voltaren all these are good for you, you can buy them from a pharmacy without prescription
571.384 571.519	-
574.643 574.995	-
575.302 575.431	-
581.149 592.383	and after the scan, you know we will have to check if we have to give you any crutches but you know I wouldn't be too worried about it but just want to make sure that pop was indeed your ankle and not the ball
587.442 587.546	-
593.000 593.205	-
594.301 596.365	Perfect. Thank you very much, Dr. <PII>Ripson</PII>
596.048 597.764	Amazing sir. Have a good day then.
597.230 597.291	-
598.716 600.754	Thank you. By by. Thank you. By.
599.048 599.339	Time up
602.072 602.274	-
603.172 603.466	-
603.942 604.368	-
605.096 605.254	-

Dataset Demographics

Language

English

Language code

en-gb

Country

Accents

English - East and C,...more

Gender Distribution

M:60, F:40

Age Group

18-70

Audio File Details

Environment

Silent, Noisy

Bit Depth

16 bit

Format

wav

Sample rate

8khz & 16khz

Channel

Stereo

Audio file duration

5-15 minutes

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English (UK) Call Center Speech Dataset for Healthcare

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Call Center Conversational AI

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